"Best salesman ever, I emailed him my order, he called back for shipping details. completed my order, sent me a receipt and the order was delivered as promised."
"Quick delivery. Nice follow-up call from Ryan. He made sure that we were satisfied with the entire process."
"Brad delivered great customer service. He was very helpful and submitted my order very fast!
The order also arrived very quick."
"Came quickly and was exactly what I was looking for!"
"Great Service and follow up"
"I didn't receive my entire order; however, the customer service team worked hard to correct the problem. Another Happy Customer1"
"Very helpful sales people! The previous sales person we used was unavailable and another was happy to help. I was NOT put into voicemail hell, I was helped immediately. Great customer service and the products arrived in a timely manner. Thank you!
"
"Extremely satisfied!! Ordered on a Monday, delivered on Wednesday. Easy to assemble, and excellent quality."
"My items were shipped separately. To my surprise both of my items were not what I had ordered and had to be returned. Besides this issue I could not even get my correct items shipped to me. I had to reorder the entire order. "
“Hello kcosme1,
Thank you for taking the time to submit feedback regarding your experience with ID Wholesaler.
We strive every day to provide exceptional customer service, and it's very disappointing when we don't hit that mark.
Your items were shipped separately in order to get them to you as quickly as possible, as each item was in stock in separate warehouses. The fact that the incorrect items were shipped may be attributed to simple human error. Based on your experience and your feedback, we are evaluating opportunities to improve our communications.
We sincerely apologize for any inconvenience and do hope to assist you in the future.
Sincerely,
The ID Wholesaler Team”
"I think Chris is my customer service person. He is always helpful and polite."
"Mr. Arick Swayne was one of the best customer service persons I've spoken to. He even held on the phone line for me to get an authorization. I was a bit stressed I must say and he was on it! We were needing the product ASAP and we got the product as he stated. He was great!"
"They got my order to me as promised, great job"
"Very knowledgable on your products. Thanks for all your help."
"quick and easy to get what I needed"
"Thank you very much - just what I ordered and in a very timely manner - much appreciated!"
A rep from ID Wholesaler, idwholesaler, has responded:
“Hello djohnson22,
Thank you for submitting feedback regarding your order with ID Wholesaler.
Our team works hard every day to provide exceptional customer service to all of our customers. It is frustrating when we are not able to meet or exceed that goal.
In this case, our inventory was low on the specific lanyard you selected. We shipped the portion of your order that was available and, unfortunately, had to back-order the remainder. Generally, this is a better option for our customers, as opposed to holding back an entire order until the order can ship complete.
We sincerely apologize for the inconvenience to you and we do hope to assist you again in the future.
Sincerely,
The ID Wholesaler Team”