"A sound warning to stay away from this group entirely. They will take your order, charge your credit card, send an incomplete order confirmation and then nothing. If you are able to finally reach them via telephone, they claim that the order is out of stock and have no explanation whey they would charge when it is out of stock, why they would not notify of this and why they will not respond to emails.
"
"I bought pair of Honda Accord rotors from them last year and around 5 months before there was shuddering and shaking and they were warped in less than 10k miles. I finally contacted them last week and they said they couldn’t warranty them and suspected I drive fast or brake hard and they could sell me better rotors. I declined and said I am normal average driver who uses car car for commenting and not racing. They sell junk and don’t warranty so stay away from these guys. Buy OEM pay higher and have peace of mind I would never do business with them again. You can’t contact them via phone only via email. That’s says this is a crooked outfit. Why won’t they talk to customers.
"
"ordered a pair of rotors to replace my cars beat up ones, at a very reasonable price. I waited for the shipment to come and I never received it. I've been back and forth thru emails with representatives and they are telling me they issued a refund but nothing has come to me. This is ridiculous if I would have known I would never have done business with them. This is going for about 6 months now and nothing has been resolved. Contacting them thru call is the worst I've been on the phone for more than 45min on "hold" and still no answer."
"Ordered EBC brake kits. They had the best price. Opted in for the free ground shipping and had the brakes in 3 days."
"The delay was delayed, then options were to cancel or just buy some of the kit.
Really?"
"Shocks not in stock. Will take 3-4 weeks. Never notified me. Shocks never came so I followed up. They charged me for shocks not in stock and never informed me. Don't buy from them. I am still waiting for my credit to my Amex card."
"I ordered front brakes from the company through a google search. Specified in the search for front brakes but was sold back brakes. Requested for them to waive the restocking fee and they denied me stating it was my mistake... but it was their online advertising as front brakes. Received poor customer service when I reached out. "
"I've placed three orders with IRP in the six months. Have been more satisfied with each order and will be back for more stuff for the BRZ soon!"
"Original order date 03/03/2017
Take off their website!
Q: What if what I order is not in stock?
A: If the product you are looking for is out of stock (99% of our products are in stock), we will contact you and make sure you still want to keep the order. We will also let you know an ETA. Generally out of stock products take less then a week to get in.
03/04/2017
Thank you for your order on the H&R Wheel Spacers. We have these wheel spacers already on order from H&R into our warehouse in Nevada and they are supposed to arrive by Friday next week (if not earlier). Then it will take 1 business day for the shipping to arrive to you after we ship it. Once it ships we will email you your tracking number. Thank you for your patience. If you have any questions or concerns please let us know.
Never contacted me if I wanted to keep my order.
03/13/2017 - Finally got the tracking number. The rep told me I would get it the next day after it ships right? Tracking number shows ETA is 3/22/2017.
Ordered on 03/03/2017 and hope to receive it on 3/22/2017"
"Item ordered was a cat-back exhaust (646.31 total w/FREE S&H) for a 2014 Nissan Maxima which was on back order from Megan Racing (Manufactor). I knew it was on back order as I checked prior to ordering it from IRP.com, and informed the sales rep that the item was on back-order and getting confirmation from the sales rep at IRP that my findings were correct.
However I placed the order knowing that I would have to wait. Ordered in Oct 2016 and getting the item Dec 28, 2016. Just wanted to thank them with this review on getting a hard to find product and fulfilling the order with no issues/damages/hassle/frustrations.
Thanks for coordinating with Megan Racing on the back-order part and getting 1 unit saved for me. Also thanks for allowing me to order a back-order/OOS part that was not even available in the US during that time.
Here is my item that I purchased.
https://youtu.be/gmwyeO_dui4
Regards,
George Rea. "
"I was expecting sub-par service because of the fact that I always seem to run into that when I give a smaller internet merchant (relative to Amazon or eBay) a chance to earn my business. Not so in this case. From the get-go, I was treated very well by Mike (his name keeps coming up in these reviews) and he answered all of my questions. They weren't the cheapest online, but their header on the website said that they would be, so they price matched and shipped them for free. Can't beat that. I thought there was going to be a problem early though, as a promised email receipt never appeared so a few days later I called and as it turns out it went to the wrong email address (it was off by 1 letter). Once that was sorted, I immediately received the receipt. Another problem that arose was that the shocks I had requested were on backorder and so the wait was going to be longer than I realized. But, the parts ended up arriving a FULL WEEK ahead of schedule so I couldn't be happier. All that said, I plan to buy parts from them again in the future. I can't recommend them enough."
"Import Replacement Parts is AMAZING! They had the best price on two of the three parts that I needed. I found the third on another website for less, so I submitted a price match request and they were able to beat the other website price. After submitting the request, Mike emailed to find out additional information. He then kept me posted on the process even though it was only a couple of hours before the ordered was processed and shipped. Mike provided outstanding customer service. I would definitely recommend IRP!"
"Have purchased parts on several occasions from IRP for my 95 Prelude. Always helpful - excellent pricing - exactly what I needed - excellent customer service. I normally don't recommend companies, nor do I write reviews (in fact this is my first) but I do not hesitate to recommend IRP to anyone needing assistance in finding parts for any make or model of vehicle"
"Mike helped me pickout the best coilovers for the my Dodge Magnum. He gave me a far better deal than I could find anywhere. Thanks Mike and IRP! I'll be back for more business."
"Yet to get my part and I paid 20 something for overnight shipping been two days I want my parts and the money I spent for overnight shipping cost returned since I'm in the us and it wasn't over nighted. I've read others reviews the didn't pay extra and git theirs next day I'm in satisfied "