"Purchased a solar cover last summer used it 3 months got it out to use this summer and it is completely falling apart. Called for warranty information and sent them pictures of the cover. After 3 days we received an e mail stating that it was our fault because our chemicals must be off or it was in the sun too much. WHAT I didn't know a solar cover was supposed to be used on an indoor pool with no chemicals. Mind you this cover advertised a 7 year warranty. I will probably buy the same type of cover again and just plan on replacing it every year but not from In the Swim. Very pour customer service.
Cyndi"
"I ordered 50tabs of tabs from them. I have ordered from them before. When I got them over 1/2 were broken. I called and was told 2 give a exact count of how many. So piece by piece I took out.
then I sent pics. On Monday I was suppose 2 get the Supervisor. He never called me back but I did get a call back from a lady & she credited me back the money & said I didn't have to send the tabs back. This all started Aug 1,2015 Today 8/19/2019 I receive a e-mail saying I need to return the tabs or be charged the amount for them. I call them back. I need a box a label you name it I need it. They blame I was miss informed. I am just paying them and I will Never order from them again. "
"Purchased a expensive liner to discover it had a hole in it.Company will not refund or even give any kind of credit,paid for one day delivery to get it 3 days later.Lady told me had I not opened the box it would make it less complicated and my response was I bought a liner to install not to sit in a box.This company does not care about their customers,They have ripped us off and they don't care.Never will I buy from this company again."
"In The Swim offers free overnight shipping, but you will pay a hefty handling charge. Be ware of ordering manufacturer's parts. I ordered a small control for my off line chlorine feeder, but when the receipt was forwarded to me, they did not mention that the part had to come from the manufacturer. Now, one week later, I still do not have the part and I am told that it will ship early next week and will take 3 to 4 business days. So it looks as if it will take at least two weeks for me to get the part.
When I contacted customer service, they offered me a promo code to get free handling on my next order over $50, but did not offer to discount the order in question. the customer service rep repeatedly told me to call an 800 number for a further discount and could not help. 'Kimberly' just kept apologizing and repeating herself.
This was a terrible experience and I have decided to cease using In the Swim as a source of pool supplies. "