"I ordered some Insteon switch covers from MacHomeStore and got them quickly -- and my wife decided that the old color looked just fine (sigh...). I called and they cheerfully said to return the items. I did just that (except for one set of light bars). So, I'm happy with the purchase process, the customer support, and their guarantee of their product (even when it wasn't their fault!). I'll be using them again."

"I've ordered from Machomestore in the past and once again I am not disappointed. The product I ordered had received a firmware upgrade. Norm was quick to email me and notify that the shipping would be delayed one day due to the upgrade. For me, communication is KEY in customer service. Machomestore takes the cake for customer service. Thanks Norm!"

"No problems at all. I've bought several versions of Indigo Pro from them now and everything worked promptly and flawlessly. Thanks guys!"

" I have found MacHome Store to be quite customer friendly. Their product line consists of items used to a large extent by "do it yourselfers" who have the expertise to use the items in a manner which requires an understanding which I do not have. My phone calls have always been answered in a way that allows me to gain a certain knowledge about both the products and their proper usage. In a word, Patience is used by the MacHome Store folks which ever so slowly is allowing me to become more knowledgeable, for which I am most grateful."

"Great service. Norm carries most any interface and gadget for home and environmental control. Many packaged solutions with instructions makes installation easier for advanced installations and everyday functions."

"So far I have had nothing but good luck when using machomestore. "

"I purchased Indigo 5 after realizing that my system v1.xx was no longer compatible. Unfortunately , I made a minor error in my address so the activation key never showed. Norm was outstanding in support and stayed with me until all was working. It was customer support to rival AppleCare. THANKS NORM!
"

"Great Customer Service. Fast shipping. Feels like a family store that cares. "

"I found MacHomeStore through Indigo, which I found when I was looking for a home control system that worked with my iPhone and iPad. Norm talked me out of my first choice for an interface device and that I just found out that my original choice is now obsolete and is no longer supported by the vendor! I also had a rocky start trying to get my system debugged and Norm helped me work with Perceptive Automation (the creators of Indigo) in order to get the system working. I had my doubts initially, but everything is working flawlessly, now. Had everything worked from the beginning, well, that would have been lovely, but it didn't and Norm and the guys and Perceptive spent a lot of time helping me and encouraging me. They insisted, despite my claims, that I wasn't a complete idiot and that they could help me get everything working or Norm would refund my cost. It's all working, now!

I like the fact that Norm tests all of the Insteon modules with Indigo software before they ship out. That's a nice added value for me, since they guarantee that the hardware will work with the software, which gets rid of 'finger pointing' and the vendor-vs-vendor hassle. I hate to gush, but the last thing I'll say is that when I place an order, it always gets processed and shipped out within 24 hours. MacHomeStore is very dependable."

"I've purchased home automation equipment and software from MacHomeStore many times over the last 2 years, successfully automating my entire home. Not once have I had a bad experience with this seller. In fact, the one or two times I've had problems (with UPS or a defective product), I've received prompt, no-questions-asked replacements. While the site doesn't look like as refined as, and they don't have the huge selection of big name retailers, these guys stand out with their unparalleled customer service. Because of that, I always look to MacHomeStore first for my home automation stuff before looking anywhere else."

"Fast shipping, knowledgable sales people, great post-sales support - this is undoubtedly the best web store I've ever used."

"Very happy with the process and the extra mile MacHomeStore went to testing prior to delivery and to include a "cheat sheet" with the product. Highly recommend!"

"Absolutely first rate. The best customer service I have ever had at an Internet store."

"Would highly recommend purchasing items from machomestore! We were interested in adding home automation to a second home and we contacted machomestore.com via email and they help us design a home automation system. It works perfectly!

We had one item fail after 1 year and they honored they warranty and replaced the unit right away with no issues.

We have been very impressed with their responses to emails for help and their custome support is excellent.

We purchase all of our home automation items from the machomestore.com!"

"I am a user of the Indigo Home automation s/w, by PerceptiveAutomation.com, and have patronized machomestore.com for 4 years. Machomestore is without doubt one of the best online merchants I have dealt with - not only excellent product selection, but even more importantly they are knowledgeable, enthusiastic and willing to go the extra mile even after the sale to make sure all is well. It's like having your neighborhood shop but right there on the web. Highly recommended, and worth the visit. "