"Awesome products, with an awesome experience. About to go buy some more, thanks Norm!"
"Great service. Love that I get a hand-written note thanking me for my order!"
"I'm quite happy with their level of service. I placed a large order, and their website showed that some items were going to be backordered, so no surprises after the order was placed. They shipped things when they were available, instead of when everything was in stock, and kept me in the loop during the whole process. They were also very accommodating in an exchange."
"MacHomeStore always comes through. Orders are processed in a timely manner. Whenever I have a question on a product or something I'm trying to install, they always respond quickly with advice or answers. I know one can purchase many of these products other places but because of MacHomeStore's top notch customer serve, I will never shop anywhere else."
"MacHomeStore did a great job with my order. Everything worked out of the box and everything was neatly packed and shipped promptly. I will definitely order from them again."
"You will not find a more considerate and reputable store. Their warranty support is most excellent. And Norm is thoughtful and understanding. Thanks Norm!"
"I have been building my home automation network over the last year or so. I have purchased all the components through Norm at MacHomeStore and have been absolutely floored by his attention to detail and phenomenal customer service. Every single order has arrived on-time or earlier than expected, expertly packed and thoroughly documented. He has promptly responded to every question or comment I've ever had no matter how trivial. He has even gone so far as to notify me of a recall for my thermostat controller and shipped a replacement part out immediately. "
"I had a PLM for Insteon and X-10 devices fail on a Sunday morning. Much of my house is automated (porch lights, alarms, fans, fish pond pumps, pet aquarium lighting, etc.) so I am very dependent on this system to keep the home running smoothly. I had purchased the PLM several months ago from MacHomeStore, so I emailed them Sunday morning to start the process of resolving my problem. To my pleasant surprise they emailed me back within a few hours suggesting a possible reset process to fix my problem. I tried the reset to no avail, and reported back. Again I got a rapid response indicating that they would get a warranty replacement in the mail on Monday. They did so and I was back up and running Wednesday evening. MacHomeStore is incredibly responsive and they got me a fix for the problem in record time. I couldn't be happier with their response."
"Norm at the MacHomeStore is amazing! He was so helpful and so patient with all of my questions. He answered phone calls and emails immediately. We are changing from x10 to INSTEON and now I feel confident doing it with his guidance. I also feel comfortable calling with any questions I might have because I know he will guide me with patience and knowledge. Once I place my LARGE order, he half the order to me in one day and the rest within 3. I would recommend MacHomeStore for all your shopping needs! "
"They answered a couple pre-sales emails promptly and helpfully. When I made my order it shipped right away. I've checked a few of their prices against major online retailers and theirs were significantly lower. It makes me happy to be able to buy from a small, knowledgable company. I'm looking forward to many more purchases."
"Technical Support was very responsive. I had been using artifacts from an old X10 system, and wanted to upgrade, but had some very specific questions. Tech support understood the questions, answered them, and I felt confident that the package I decided to order would work for me. I set everything up today, and it all works perfectly!"
"I've ordered several times from MacHomeStore. The customer service is great! Shipping is prompt after ordering, and the email updates post-order to let you know the status and tracking information for your order are excellent. They have a passion for what they do and to make sure their customers have a great buying experience."
"These guys are great. Order was speedy and they are extremely helpful in understanding the technology and what to buy."
"Prompt pre-sales communications, excellent post-sales follow-up with personal email, and quick delivery notifications."
"The guys at MacHomeStore have been awesome! Quick shipping. Good prices, and great service."