"Customer service was poor overall. Getting in touch with a rep on the phone was difficult. They had trouble authorizing my credit card and were not very helpful in resolving the issue. I was not able to get a tracking number in a timely fashion, leading me to believe my order was lost or that the charge did not go through. When I finally received the package, they had sent me the wrong item. They DENIED this, and tried to stick me with a restocking fee to return the WRONG ITEM. I eventually had to file a chargeback with my credit card issuer."

"I purchased some network interface cards for servers and they emailed for information about the credit card I didn't have (department card, set up by another dept, probably one of two possible business offices). When I called, the sales person was rude, repeatedly interrupting me to restate points I already fully understood. I had to resort to raising my voice in several escalating steps to the point of shouting to finish my point. Not good.

Also not good: they shipped the cards without the "included" low profile brackets and have ignored my emails on the matter. "

"I placed an order for two Cisco 1700 WIC1-ENET cards. I called and spoke to a representative who stated the product was in stock. I paid for Next Day Air delivery. The product did not arrive on the next business day. I called. They advised me that the order did not process as promised, but that it would be delivered the following day. Again, the product was not delivered and they could not give me the tracking #. They advised me that they do not have the product in stock and are shipping it from a 3rd party distributor on the east coast. They asked me to call again the next day so they could contact the distributor to see if it has shipped.
I called the next day again (6-days after the original order). After sitting on hold for 23 minutes, I was given a tracking #. I did a lookup while the representative was on the phone. It said it was put on the truck at 9:34am, then brought back to the 'desitination sort facility' at 10:18am. When I mentioned this to the customer service representative, she started yelling at me and told me this was impossible and to call FedEx myself. I called FedEx and straightened out the delivery with them directly.
I received a great deal of 'attitude' from Chai in customer service. We were more than patient. We ordered next day air to resolve a network security issue. Paid for next day delivery, but ended up waiting a week for the product.
I cannot recommend this company."

"I ordered what was adverstised to be a "refurbished" HP-9100C Digital Sender.

The merchandise which was shipped was indeed a HP-9100C, but I have doubts as to it being refubrished, or at least it certainly didn't appear to be refurbished by HP, judging by the fact that: (1) it was shipped without a HP box; (2) it was shipped without HP manuals or any other type of documentation; (3) the included software consisted of two burnt CDs; and (4) the unit when powered up retained the Admin password of apparently the previous owner.

On the good side the unit appears to be fully functional, and a few minutes with Google and HP.com yielded the necessary information to remove the old Admin password and to reconfigure the unit so that I could use it. Further, during shipping, the locking screw was correctly set to the lock position to minimize the chance of damage to the unit. Cosmetically, the unit appears to be in good shape, except for the locking screw itself, which is on a normally non-visible portion of the unit. In summary, the unit appears to be a used HP-9100C in good condition, and the price was good.

The unit apparently shipped 1 day later than I had expected based on their web site statements, and also shipped from TX while they are apparently based in CA."

"I had a good experience with Infinity Micro. They had a good price on an Apple Mac G5 Dual Processor 2.7 Ghz computer. I paid with a personal check to save an additional 2 percent, and it took them a few days longer to accept it and process it, but that's OK because it was a good deal. I had to call them a few times to make sure my order was being processed even tho my check already cleared my bank. But the lady on the phone was nice & polite, so it was not a bad experience. I received my computer via free UPS ground shipping a few days later and it was in good condition even tho it shipped all the way from Los Angeles to the East coast. I didn't get any sales tax or additional charges beyond the agreed upon sales price, as advertised on their website. Based on this experience I would say this is a reputable merchant, offering a good price on their items. This is obviously more than I can say for some other shady online merchants !!! I would do business with Infinity Micro again! "

"Buyer beware!

While shopping around for the best price on a BenQ PE8700 digital projector, I found that Infinity Micro had priced it very competitively. While other online retailers had the item for $3800 and up, Infinity Micro had priced theirs at $3169. After reading a few customer comments reporting that items they purchased were not in stock, I decided to check availability and price over the phone.

I called Infinity Micro and was transferred to Neil in Sales. Neil checked and said he had two in stock. He quoted me the price of $3169, and I got his name before I hung up. Just to be sure, I waited a few minutes, then called a random salesperson, Dominique. Dominique said there were two in stock (same price) and asked if I’d like to place an order. I took got her name and hung up.

A few minutes later I called Neil back and explained that I was concerned because two different salespeople had quoted me different in stock counts. He said he would personally investigate and took my phone number. Not long after, he left me a voicemail saying there were indeed projectors in stock. I called him back and placed the order; he said it would ship that evening and a tracking number would arrive via e-mail. That night I noticed the online price for this projector went up to $3870.

The next day, I found that no tracking number had been sent, but that my credit card had been charged for the purchase. I called customer service, and they said the projector was not in stock but would ship the next day from “the manufacturer” and I would receive a tracking number. NOTE: This projector had recently been discontinued, so it’s not likely it would be sent from the manufacturer.

The following day I did not receive a tracking number, and again customer service apologized, saying it was not in stock but was being shipped. On a hunch I decided to call a random salesperson to see if the item was in stock. Curiously, it was in stock according to Dominique, who added, “Would you like to place an order?”

I immediately contacted customer service to cancel the order, but the representative said that only Matthew could approve that transaction and he would be in later. I called to speak to Matthew later in the morning, and I never reached him; they literally bounced me around and around from extension to extension for around 20 minutes. Fed up, I then called Neil directly, and he cancelled the order and credited my account.

I don’t know what kind of scam this company is running, but it sounds like a practice called “floating” where they sell you an item at an exceptionally low price at or near cost and then turn around and sell it at a higher price to another customer – basically keeping the item in stock on your dime.

I will never do business again with Infinity Micro. It’s sad that companies are allowed to yank customers around like this. Do not believe their in stock claims!"

"I should have looked here first before trying to order from these people. I ordered a camcorder from them, and wanted it shipped to my work address, which is on file with my credit card company as an alternate shipping address. Despite this, they still wanted me to fax them a boatload of forms... credit card authorizations, photocopies of my credit card, photocopies of my drivers license, etc. I told them to just ship it to my billing address if this was going to cause such a hassle, but they wouldn't even do that without getting all that paperwork. What other website makes you jump through these kinds of hoops just to place an order? I told them to forget about it. After reading the experiences of people who DID receive products from them, I feel very fortunate."

"Good deals always get better. Infinity Micro is a good deal. I experienced no problems whatsoever; everything was as advertised, price and delivery as promised. I even took advantage of the cash discount and saved enough to more than pay for a 3-year AppleCare extended service plan. (That, by the way, usually sells for $350 - Infinity Micro sells it, everyday, for $235.81). To make this good deal even better, I paid COD! No credit card numbers to worry about. A word to those who gleefully offer their negative report, I ask: when was the last time you gave anyone a good evaluation? Look in the mirror to find the answer.

"

"Infinity Micro= Stay away!

We ordered a “new” Samsung 213 monitor from Infinity; it was shipped and received promptly. Problem was it didn’t look new; dirty, fingerprints, a poorly copied manual, software that wouldn’t work on an obvious bulk CD with no label and dead pixels on the screen. We called Infinity and were assured it was new with full factory warrantee. A call to Samsung customer service told us otherwise after they checked the serial number and advised this unit would not be warranted as new, was more then a year old and we had not received all the software Samsung includes with a new unit.
We returned the unit and eventually received a credit to our credit card, after one billing cycle, but are out the return freight and insurance, plus lots of wasted time and hassel. We ordered the same model from J&R with no problem, obviously different box, factory CD, extra software to rotate, etc. + cheaper with factory rebate."

"Great buying experience. I put my order in for an IBM T41p on sunday, unit was shipped on tuesday and 2 days later on thursday it was in my hands :) To top it off an Infinity Micro rep called me up on Friday to make sure I received the laptop and everything was fine with it. Combine that with lowest price I've found on the web and you can't beat the value."

"
My first experience buying a laptop in US. Couldn't be worse because of Infinity-Micro's terrible service. Ordered an IBM T40 on Jan. 22nd 2004 from Infinity-Micro and haven't got it yet (Feb. 27 2004). They withdrew the money from my check on Feb. 9th even when they knew that their T40 had been out of stock. They never called or sent an email to let me know that it was out of stock. The post saying that their T40 was in stock disappeared from www.resellerratings.com only several days before Feb. 27. They were cheating.
When I called them on Feb. 18, they told me that they had to confirm my check. But my bank account told me that they had already withdrawn the money (on Feb 9)!! When I told them the fact they promised to ship the machine "tomorrow" as "scheduled" while they knew it was actually out of stock. I waited till the next Monday. Nothing came. I called several times that day. THEY became IMPATIENT (!) and I couldn't find anybody who could give me any useful information concerning my order. They just transferred me from one extention to another or told me to "call an hour later". I called next day (Feb. 24)for several times again and finally found a guy called "Matthew", their "shipping manager" who told me (finally!) that their T40 was out of stock as early as when they got my money. I was furious. Matthew suggested that I change it into a T41 but I had to pay 150 bucks more. I accepted, sure that they would never return the money if I cancelled the order at that time. I was feeling practically being robbed! I told Matthew my Credit Card Number and he promised to ship it "today (24)". But he didn't. When I called again late that day he told me he would do it "tomorrow" (Feb. 25) because "the warehouse was already closed". When I called the next day (Feb. 25th)I was told by another guy that they still had to "confirm my check" (almost a month after they got the cash, for God's sake! ). I told him that they have got the cash and Matthew had promised to ship the laptop. He told me to talk to Matthew who was late and not there yet. I found Matthew by another call and he told me the laptop had been shipped out "definitely" and would arrive "within two days", that is, no later than Feb. 27. I felt so grateful! On 26th I got an email from Matthew telling me the fedex tracking number. I did the tracking and to my angry surprise the estimated delivery date is March 1, not Feb. 27 because Matthew chose the "express saver" (within three days and no delivery on weekends) instead of the 2-day express. They are utter liars.

Never ever ever buy anything from Infinity-Micro.
For God's sake how can they still be there doing business?"

"Ordered a computer with them, and as stated on web site if placed before 12pm would usually ship same day. So I placed my order at 9am with them thren spoke to a sales rep that ensured my order would ship that day, well it didnt ship that day and when i called to complain because my client had to have the notebook the folowing day and had to purchase locallly for a 400 increase in price, infinity micro would not even refund the overnight shipping charges, when it didnt ship on the day it was promised. Customer service was not very helpful and they did not resolve the issue well at all , actually said take it or leave it, not my idea of good customer service. Would not recommend this company to someone who has a time constraint on when the product is needed.
"

"This company is terrible! They couldn't ship an in-stock printer within 3 weeks. They wouldn't return telepone calls or E-mail's inquiring about the status of the order. They did have the cheapest price, although that savings has been negated with the cost of my time in tracking this problem.

At this point, I'd be happy just to hear from an employee with understandable grammar. I would cancel the order, but I'm afraid they would compound the problem by botching the credit."

"what could have been a very complimentary feedback has turned into a very negative one and a very dissatisfied customer (me!) ... is it greed to close the deal no matter what? a novice salesperson? a simple mistake? ... who knows what the management/owners' real motivation is behind committing to something and not delivering on their promise. when confronted, they simply denied that their salesman ever had made such a promise and left me with additional several hundred dollars i had to spend that i was not prepared for. I purchased a Powerbook 17 from them last May with the condition that the powerbook's DRAM memory modules would be fully configured. Instead when I received
my Powerbook it only had 512M installed. when confronted, they (salesman and his manager/owner) all denied any such commitments. having seen all the negative comments about this reseller, my question is an obvious one. why are they still qualified as a reseller? furthermore, why are they still in business? "

"I ordered a laptop from infinity-micro. Approximately 3 hours later I received an automated email from them saying the following:
"
Dear Valued Customer,
Thank you for placing an order with us at infinity micro
Your order has been CANCELED and no charges will be applied.
Thank you
infinity-micro
"

It had no explanation and no reason, and this means that I won't receive my laptop. I'm very dissatisfied."