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Verified
1/5

2007-04-28

"I purchased a Dell all in One online 2/27/2007 and when I received it no printer cartridges were installed or included. I ordered a black and a color from ink grabber. I was billed immediately but didn't receive the color until last week 4/20 and still have not received the black. I was originally relayed I would get my cartridges in 5-7 days! Never again!!I still have not received thae black cartridge and it is 5/7! There is no number to call or people to talk with!!!It is now May 16 and I still have not received the black cartridge. The color cartridge was received with a note that the black will be sent seperately but the black was on 'Quality Control Hold!'"

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Verified
1/5

2007-03-22

"I placed my order was sent to wrong address (address was correct in their system they just shipped to different one) they say we filed a complaint with fedex will have answer within a week almost 2 weeks later still waiting for ink or refund all I get is we're waiting on fedex we're waiting on fedex we'll call you of course that phone call never does come. Oder was placed on Feb 27 on march 21 we're still waiting for our order or a refund this site is a con and a joke at best DON'T SHOP HERE IF YOU NEED THE PRODUCT YOU ORDER RUN TO ANY OTHER SITE ON THE WEB OR GO STRAIGHT TO THE STORE THIS SITE IS A RIP OFF"

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Verified
5/5

2007-02-24

"I placed my second order for a set of cartridges for my Canon inkjet printer. My repeat order was based on the good experience I had with my first order.
Again, My new cartridge shipment arrived as promised within a few days. The quality is good and the service is excellent. I plan on placing additional orders in the future.
"

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Verified
5/5

2006-04-18

"This was my fourth order from Inkgrabber.com, their prices are great and so is the ink (G&G Brand). I did have a problem with two cartridges leaking, so I email Inkgrabber.com and got a response by the next afternoon. They had already shipped me two replacment cartridges and they arrived within 3 days. They worked great, no futher problems. Will order from the again!"

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Verified
1/5

2006-03-30

"1st order 2-23-06 was for HP-45 and HP-23, the 23 color cartrige had no blue, I called and they gave me an RMA number and printed a mailing label and sent it back around 3-3-2006, STILL HAVE NOT RECEIVED REFUND ON 1ST ORDER. On 3-2-2006 after calling for RMA on 1st order I ordered another HP-23 to replace the defective one, it also had no blue color, I confirmed it was not my printer by buying an OEM cartridge and it works fine, I called again adn got an RMA number and mailing label and sent it back on 3-14-2006, no refund on that one yet either. So to sum up, two bad cartridges in a row, ok providing mailing lables and RMA numbers, but caliming they have not received my returns yet, sounds a little like a rip off to me."

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Verified
5/5

2006-03-23

"This company has good products, good prices, volumn discounts (and free shipping on volumn orders), and GREAT customer service. Why pay more?"

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Ease of ordering online
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Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
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Customer service being knowledgeable
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Verified
5/5

2006-03-14

"My first order (a few months ago) was a small "feeler" order just to see how things would go. The website made it easy to order for the specific printer I have. After I placed the order, I got an email invoice sent to me. A few days later (within 3 to 4 days) I got my order...sweeeeet! I tried the cartridges our and they were as good as the OEM stuff.

I recently got an email from Inkgrabber with a 20% discount offer. I wasn't going to pass that up and quickly placed another order with them. Again, it was easy to order from their website and I got an order confirmation immediately after I placed my order. Within a few days I got my order and I am very satisfied with their service and product. I *definitely* will be ordering from them whenever I need inkjet cartridges.
"

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Verified
5/5

2005-10-26

"Easy to use web site, excellent products, great prices and super fast delivery. Be sure to check out coupon codes for discounts and free delivery."

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Verified
5/5

2005-07-19

"I purchase ink for my Canon i960 using inkgrabber/inkjetmaddness. Their ink produces great results and has never leaked or clogged. Their prices are great and shipping is fast. I have had one dealing with their customer service department via email and they were quick to replay and solved the problem without hassle."

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Is committed to quality products and services
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Ease of ordering online
Ease of checking order status
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Delivering products damage free
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Verified
5/5

2005-05-24

"Great Company! Great Product! Great Service!

I had one small problem with my order. I emailed them and told them what the problem was. Their response was swift, accurate, courteous and exactly what I wanted.

(And if you haven't already done so, switch away from this overpriced stuff the oems sell- I used to cringe every time I printed a page because the Canon ink was so expensive; now I print with a smile on my face because I'm paying less than a third of what I used to pay for ink. Search the web for comparisons of Canon Ink VS. Ink Grabber ink (G&G brand!). The difference is negligable (it takes serious analysis to even notice the difference) and if you want, you can calibrate it out with color adjustments in software.

Now I just wish I'd just done this a long time ago!

Thank you Ink Grabber!!!
"

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Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Ease of checking order status
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Ease of checking delivery status
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Delivering products damage free
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Overall web site
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Verified
5/5

2004-12-14

"This store has consistently come through with product and pricing for my inkjet supplies."

Detailed Review Benchmark + -
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Resolving problems
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Being trustworthy
Being easy to reach
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Verified
5/5

2004-12-03

"Inkgrabber.com has incredible prices that aren't fake or a trick. The ink, although not name brand, works great and even produces picture quality that of or above name brand inks and is a fraction of the price anywhere else!! I received my product 4 days after shipment and I am very happy!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
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