"I ordered swatches from this website to check colours before ordering my dress, and the delivery was free and fast. The swatches were great value and I was very happy with them."
"JJs House have been really helpful. Their communication is outstanding and my delivery came very quickly. Great products! "
"the product was fantastic, the shipping was super fast!"
"I have only ordered the swatch so far, but the service has been great, quick delivery, great swatch quality with all choices of colours and even includes a tape measure! I will definately be ordering my dress from JJs House and I will post a picture of me in the dress when it arrives. There are a lot of bad dress websites out there so you have to be careful, but I am confident that this one is one of the good ones hence why I will be placing my dress order with them once I decide which one!"
"First time purchase, got two pair of shoes and they are way beyond expectations for comfort straight out of the box. Am very pleased with the colour and construction of the shoes, indeed the whole ordering package was a pleasure. Can't praise enough."
"fitted well look very expensive thank you!"
"Great service, speedy delivery, lovely dress. I would highly recommend this company."
"I was really satisfied with the quick service of my order from JJsHouse. The items I received were exactly as I was expecting. Would recommend this website to family and friends. "
"The embroidery and colour was as it was in the photo and very beautiful. My only disapointment was the material used for the skirt whilst it was taffeta it was a poor quality taffeta that didn't sit as it should have. If only a good quality heavier taffeta had been used it would have been perfect but then you get what you pay for. Subsequently I will have to have the skirt stiffened and redone the bodice is fine. The speed of making the dress and the delivery was no problem. I know you do state about delivery costs and customs but it needs to be in LARGER PRINT. I did not bother to contact JJs House - I received a call from them advising me they had seen the review and wanted to help me so after a discussion I agreed to keep the dress and they then refunded me a percentage of money along with the customs charge. I was very pleasantly surprised and shocked because I wasn't expecting to hear anything from them. True to their word they immediately put the refund into my account. So they were very helpful and yes now I am satisfied. "
"I bought a lovely black dress for my daughters opera recital for her degree. I had to pay an extre £30 postage for it to arrive as I was stung by a hidden customs charge ! It came from China via Leipzig . The cut of the dress was wrong and the sizing was hugely inaccurate despite having worked exactly to the measurements on the website. Fortunately my younger daughter can wear the dress to a ball ... With alterations .... This company make it really difficult to return or refund ..... I would never purchase from them again. The material of the dress was reasonable but the zip is not of quality and I think will go quickly."
“Thank you for your sharing.
Sorry that we did not meet your expectation this time. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.
Your satisfaction is the most important thing to us. We have contacted you and reached an agreement. We have sent you an email to your email address: gar****@gmail.com. Would you please confirm me back and share your new feedback?
For any issues, you may send emails to feedback@jjshouse.com with the title ”RR + your order number + your issue”. Our Customer Service Team will handle it promptly and find the best solution for you.
Thank you for your time.
JJsHouse service team
feedback@jjshouse com”
"Very easy to order and quick delivery. UK sizes are quite different to those stated on your site so dresses have been ordered in larger sizes. For example a girl who is usually size 8 has had to order a size 14 and similar for all the others. I was unaware of the import tax payable on the orders which was disappointing. It's quite expensive."
"I have purchased two dresses from JJsHouse and I find them perfect. The colours and the size. Thank you."
"I was unsure whether to order at first but one of JJs House's employees put my mind to rest after talking with her on the chat option on the Web page. I ordered the next day and I decided to go for the custom fit dress. The correspondence was great, keeping me updated throughout the process. I received an email telling me my dress had been dispatched and was given a tracking number. It was really good being able to track my dress. I received my dress within about 3/4 days The dress is perfect! Its made beautifully and it fits so well. I would definitely recommend JJs House for the quality and service. My only disappointment is that I got charged £30 more Tax/VAT when my item arrived in England, which obviously, for someone on a tight budget, has been difficult to find. I do not recall seeing the possibility of extra charges on delivery, being displayed on the page. If that had been displayed I would have been able to budget better. All in all the dress is beautiful, fits perfect, arrived very fast and I am really happy. (Just need to let people know there may be a possibility of extra charges when it arrives in another country before they order)"
"Fantastic service all round ....excellent customer service thank you for making me so happy Mrs edwards"
"I am very satisfied.Comfort and quality"
A rep from JJsHouse.co.uk, jjshouseuk, has responded:
“Dear customer,
We are glad to hear that your case is resolved to your satisfaction. Thank you for updating us on it. For any issues, you may send emails to feedback@jjshouse.com with the title ”RR + your order number + your issue”. We will be always at your service.
Thank you for your kind understanding and support.
JJsHouse service team
feedback@jjshouse com”