"Bought 10 Montecristo talisman habana2000 as gifts. Everyone was molded. They were trashed by those I gave them to. No refund without return and no credit for bad product. I will not buy from them again. "

"Terrible customer service. Takes forever to ship. Try Famous Smoke they ship the same day order is made. "

"No cigars No refund No customer service. RIP-OFF"

"Once again JR has problems. Trying to order on website and billing and shipping addressed recognized as a South Dakota or Utah with ERROR - Zipcode not found. Of course the zipcode I provided was for my address in Michigan. Upon calling customer service the past several days, the wait time was in excess of 30 minutes. Everyone has problems, however, it is becoming a regular occurance for JR. I finally got a hold of Jane in customer service who placed the order manually. "

"Ordered cigars.... had a promo...5 free with the box ordered. After they took the order and the money, they said they were out of the free cigars... so I was out of LUCK."

"Very bad first order experience. They sent me the wrong product and I couldn't get in touch with them by phone. I sent an email and got a reply after 3 days. I asked them to send me the right product and a return label but they wanted me to return the wrong item first. I will not buy from them ever."

"My first time buying online and probably my last. The product was a very modest purchase of Arturo Fuente's and I knew it was trouble the moment I opened the box. The cigars literally crumbled in my hands when they are out of the wrapper and smoke like something a bum would pick up off the street.

Called and was told 45 minute wait time. So emailed customer service. Based upon the other reviews I'm guessing my $90 is down the drain. Should have more carefully reviewed them before purchase but from now on I'll just buy retain and know what I'm getting. I still can't get the crappy taste of the last one I tried to smoke out of my mouth, they were that bad.

The cigar manufacturers should stop sending them product, they are ruining their brands by sending out horrible product. "

"I placed a tiny order (butane and humidor crystals) 8 days ago. It still hasn't shipped. I was an idiot and joined the JR Plus ($60/year) for the free unlimited shipping. What a mistake. I can't get anyone on the phone, and my 4 email messages have gone unanswered. There are plenty of other cigar sites out there with better customer service."

" I placed my first order with them on 6-2-20, received it on 6-6-20. The total of the order was $323.00 so it wasn't a small order. The humidor I ordered was not in the box, it is a $127, item. I have sent multiple e-mails and called many times. And have received no response back. Have yet to get thru on the phone. Don't think I will ever be ordering from them again."

"Called several times to get some info on a jr blend. Could never get anyone to answer. The message said t leave name and someone would call and did not change your wait time. Been over a week. I will be ordering elsewhere. "

"Bought a case of 24 with 10 thrown in and ashtray as a bonus. Applied a 20% off coupon. Great all around experience."

"I was a longstanding customer with JR CIGARS out of Burlington, NC. As long as the product arrived; No issues. Lord help you if you ran into a problem! Sadly I did often. Why I continued to deal with it, I have no idea.

Finally after the multitude of avoided emails and hours of being on hold and avoided phone calls, I gave up. Keep in mind I put in MONTHLY orders with them for years! When they screwed up, not an apology, not a coupon, not even a discount. A big NOTHING.

AVOID THEM AT ALL COST.
In the end, it will bite you BIGTIME. And I mean TIME. It will cost you TIME that you will never get back.
"

"Ordered my cigars on April 20 and today is May 19 , paid premium for shipping since I was stuck at home due to covid-19 . This company is doing business with customer money, total scam."

"Terrible No product no mo"

"They charged my card for an item they did not have. Then they cancelled my order without notifying me.
Three weeks later, they have not answered my emails and have not credited my card."