"I ordered a Envy KOS scooter complete from Jazzygear Sports. I know it had only been four days but I decided to call them up to find out when it would be shipped out. I found out that they were out of stock but that they would be getting some in the next week and that it would be shipped out as soon as they came in. I went online at this point to read some of the reviews to see if the company was legit. The reviews weren't to good and so I started to be concerned. I emailed Scott and told him my concerns and told him if he could not guarantee the scooter to be shipped out the next week to please refund the money for the scooter. He was very considerate and prompt about refunding the money. It was back into my account within four days. I would have no problems ordering from Jazzygear but I would make sure the item is in stock, perhaps by calling the store first. "

"Bike didn't ship for 4 days. I emailed them 3 times in 3 days trying to get a status and finally had to send an upset email and they responded saying the office had the flu. Before I ordered the bike I noticed their picture and the manufacturer's picture were different with different components so I asked and they assured me the bike they were selling was identical to the manufacturer's picture. After I got the flu email I received another one saying the size I ordered is no longer made and they would send the closes size. This compelled me to ask about the components again and I received a rude response telling me we had already discussed it and to contact the manufacturer if I was so worried. I received my bike a few days later and the parts were in fact not the same as the manufacturer's AND parts were missing. NOT HAPPY! Bad customer service@"

"I ordered a hill kicker from this website. I was skeptical, as it is an expensive toy to purchase for someone just interested in kicking hills, but I contacted Jazzygear Sports, and they assured me that they've never sent any broken parts or any such nonsense in that fashion. So when I received my trike, in a timely fashion (thanks :]), I quickly put it all together and start riding. How fun! Friendship and good times for all. I go to ride it next day, and the tube is flat. Same thing the following day. As I have ridden it in a clean and empty street for a total of 15 minutes, I assume I got a faulty tube. My plan was to tell those that "didn't send broken stuff" what for and to flame them in a review. But when I told them about my tube, it was a few days later when they'd gotten back to me and sent me another tube! I currently have my new tube in and all is well. Jazzygear really came through for me. Tubes aren't expensive. It was just the principle. They send good stuff, if it's not good, they'll replace it. Thanks, guys! You're the awesome cools.

And the trike is really fun. I'd say wait until bonus time to spend that kind of money on a whim, but I'm going to try to bring it to a parking garage and see how it handles there. So far, it's a blast."

"We ordered a bike from their site. Bike was received as website stated and worked out of the box.
They called to make sure that everything was OK after I received the item.
The price was right and the service was fantastic."

"They sent me a receipt/order confirmation via email. Been waiting for 7 days now and so I went online to track my order....come to find out there is no order!! Checked my bank statement and nothing went through. So here I was, waiting on a board that never shipped! Tried calling the shop and no one answered, no one replied to my email. Not happy AT ALL. Ordered from another friendly shop, had to pay more but at least it will be here in two days, when I need it!"

"I ordered a long board from here ans it has been 2 and a half weeks and it still has not came. We sent them a email and they told us it had shipped. Then a week later the told us that it dident and they had just shipped it. I also ordered a helmet and a week later they told me it was out of stock. Over all I am very unhappy with jazzy gear and would recommend shopping at a differt place. It may cost a little more some place else but trust me it is much better the a 3 week wait."

"I ordered a bike for my sons birthday. The website said it was in stock. 4 days later I get an email saying that the bike is out of stock and that they refunded my money. I appreciate the prompt refund, but am very dissapointed that it took four days for them to figure out that the bike was out of stock. their website needs to reflect that."

"I Bought a Ogio bandit back pack for $68usd($60aud) off jazzygear i then however received The wrong bag (ogio layover retail $180)with an invoice for a guy in canada? I contacted seller and they said they mixed up there orders,they sent the correct one staight away, requesting that i send the wrong bag back to them regular cost mail, and that they would refund me the postage through paypal. I did as they requested and posted it back for 131usd(125aud) and sent the invoice for the return,WITH 0 bags in possestion i am now down double what i had spent. the next day i received the right bag,and a email staiting unbeleivably that jazzy refused to refund me the money for the return shipping because it was too expensive. ok $131usd postage to send back a $180usd bag? even though i had done as they had asked? after several emails and rapid comunication, they still didnt repay the $131usd, untill i made a negitive response on this website, they then beleived that all they owed was $80usd, and repayed it, however im still owed $51usd,i cant see how there error, has still cost me $50usd? i am very angry with there customer service, and will not be buying anything from them in the future, you say you can't always make every one happy?actuly i was happy with the bag, its great! but the way you have tryed to make all this my fault is just plain low, if you say your a professional buisiness with over 30000 customers then act like it, admit you made the mistake, refund you customer and move on.....appauling!


Reply to jazzy gears responseon the 29th & 30th of January 2012:
.I dont want the bag for free, how can i? i paid for it!
. im still out of pocket 50usd or 45aud?AND! you got your 180USD BAG BACK!...SO IVE PAID FOR YOUR MISTAKE!
. you did not ask me to get a quote via USPS Priority International Mail
3. we only send Australia Post in Australia not United States post.
4. you never stated that you would only reiumburse $38 postage
5. if you wanted a quote for the postage you should of asked
6. i told you the cost was $125 AUD not $80
7. you told me NOT to send the bag AFTER i had already posted it.
8. i did not say it was not "convenient" and sent the bag anyway. If you read the postage receipt you would see it was stamped with the date it was sent. I was unable to recall the item due to being IMPOSSIBLE to do so as Australia Post send over 22 million parcels over seas per day
9. the parcel is due on the 15th of february for delivery
10. and finally you have reimbursed me $80usd not the total amount of $131usd! You have only reimbursed me because I have written poor feedback. I hoped we could of managed this better to ensure future transactions between myself and your store. Unfortuntaely now you have spoiled that by writing lies on your response. "

"For what I purchased (Ogio Bandit), I do not have any complaints with the item or shipping (free and on-time).
Jazzygear, however, did cost themselves some revenue on my order. I was having trouble deciding between the Bandit and Metro bags. Because Jazzygear also had a good price for the Metro bag, I decided to buy them both. In addition, they had another Ogio bag on sale that I decided to buy for a friend's daughter. If I remember correctly, the three items added up to a bit over $150. Not only was Jazzygear going to charge shipping for the order, they actually took away the free shipping for the Bandit bag (removing the Bandit caused the shipping charge to decrease for the other two bags).
If retailer offers free shipping, which Jazzygear does, $150 is above the level that it usually begins. As long as the other two bags were shipping from the same location as the Bandit, any additional shipping cost would be so marginal that the business shouldn't risk the sell over it. Even if the other items were coming from a different location, they should not add shipping for the one item that would be shipped for free if purchased alone.
"

"Great shop. Fast shipping. Prompt email answers. Timing ok."

"Absolutely disgraceful!!! The courier company lost our order and Jazzygear filed a claim with them. Jazzygear got their refund from the courier, but we never received our order. I sent several emails and left several voicemail messages and nobody ever had the decency to contact me. This order was placed in November and was a Christmas gift for my son. When the order was lost, I asked Jazzygear to reship it in time for Christmas. It's the end of January and I'm still waiting for a response from them. I can live with the fact that the order was lost, as I understand that these things happen. All I wanted was for them to rectify the problem. What I can't live with is that nobody ever returned any of my calls or emails and just left me hanging. This was truly one of the worst Customer Service experiences I've encountered."

"We received our shipment within a couple of days. The item was exactly what we ordered, and it works well. Thanks for being so quick with the order."

"In a word...OUTSTANDING! I had never heard of them before, and called to ask some questions. Everytime, they were GREAT! The bike arrived FEDEX, and I had a another quick question, and again they were great! If you are looking for great customer service, check them out!"

"GREAT PLACE TO SHOP. HAD EXACTLY WHAT I NEED AND AT THE BEST PRICE. GREAT COMMUNICATION. QUICK SHIPPING. WOULD RECOMMEND TO FAMILY AND FRIENDS. THANKS GUYS FOR THE GREAT DEAL.

ED FROM LAGUNA NIGUEL CALIF. "

"I ordered snow helmets in this time.
I have felt so bad.
This shop has no honesty.
Out of stock is OK, but information mail was so bad.
They sent me email only the word like this.

"out of stock
refunded
Thank you!
Jazzy"

This e-mail did not have my name, order good name, order number etc.
And after that I checked their web site, the out of stock helmet is able to order still!
I wonder they could control their stock or not. "