"I placed an order for a Burley Wagon Trail on September 18 ($367) and had to call 10 days later to check on the status of my order since I hadn't received any shipping information on the order. Initially, when the order was placed, it was confirmed that the item was available and IN-Stock. The product information states that jazzygearsports.com would ship the order and arrive within 5 days.

Initially, I sent an email and did not get any response. Then I placed a phone call and left a voicemail and did not have my call returned. So, I called a second time and actually spoke with someone on the phone, who asked to call me back. A few hours later, I received a call and was informed that the trailer "JUST GOT SHIPPED TODAY".

Well, it's been 9 days since that telephone exchange and I still don't have my trailer, nor have I ever received tracking information for the order. Two days ago, I sent another tracking info request by email...it hasn't been acknowledged. In the same fashion, I called and only get voicemail.

In an effort to save $60 off the trailer, I ended up missing a few really great biking fall days to take our dogs on a ride in Western Washington , which many may know are few & far between in the fall. We need to purchase a second trailer for our our third dog...think I'll just splurge and go get the next trailer at REI - at least I'll know exactly when I can take possession of it. Final decision on jazzygearsports.com ??? Not worth saving at least $60 if your items are lost and no one responds to your inquiries "

"I am extremely pleased with my first time experience as a Jassygearsports.com customer. I ordered a scooter costing more than $500.00 total. I searched the web and know I got a good deal. Ordering was simple, l really like their website. They shipped the next day. I got exactly what I ordered. I have no hesitation in recommending them to you."