"You had exactly what I needed and ordered with no issues! Perfect process!"

"Quick easy and had what I needed "

"Fast and easy! Just what I was looking for."

"Easy find items and reasonanble prices"

"Less than 3 minutes from start to finish "

"Great price. These are great gloves to work on anything. Skin tight for ease of working."

"Repeat customer.any tools you could ever need "

"I tried for a week to process my order and PayPal kept looping back to the original screen. Once it worked it was very easy,now we’ll see if we like this tool.I have a big autel scan tool and am quite satisfied with it for the money."

"Excelente sitio para comprar con confianza y tranquilidad."

"Always a pleasure and they are in Michigan so shipping is quick! And PayPal"

"Easy website to work with. Great price. Looking forward to shopping here again."

"Website says hassle free returns and no restocking fee. Buried in fine print is exclusion for automotive diagnostic equipment. They won’t even tell you what the restocking fee is if you ask. Could be any amount — 25% or 50% or who knows. They decide after they get the product back. You can buy from other companies that have honest return policies without hidden fees of uncertain amounts. That would be my recommendation for auto diagnostic tools. "

"I've looked around for the Launch Throttle III and this was the lowest cost. Tool trucks want over $5000 for it. I paid $1200 less minimum."

"Best price. Easy to navigate website."

"The worst return policy that I have ever encountered. I have been a small business owner for the past 25 years and when possible always try to do business with other small businesses but JB Tools doesn’t care about the small guys. On Nov 8th, 2021 I purchased an Autel Maxisys Diagnostic Scanner for $4,599. I received it in a timely manner and began using it at our service shop. Approximately 2 weeks later the Scanner malfunctioned and failed to startup, the screen stayed black and would not operate. I reached out to JB Tools customer service and spoke with Jessica. She stated to contact Autel or simply return the product as I was within their 60 day warranty. Because I needed the scanner, I asked Jessica if they would exchange it for a new working Scanner. She stated that they could only accept it as a return. The catch here is that @JasonPetta (the owner of JB Tools) charges a 20% restocking fee for returned merchandise. I then spoke to Jessica’s supervisor Christine, and asked if the restocking fee could be waived if I immediately purchased another Autel Scanner from them as I still needed the scanner for my business. Her response was “I apologize for the inconvenience but we cannot waive the restocking fee. Jessica asked you to contact Autel for support for your item.” Here’s the deal, I could’ve purchased this item from Amazon for the same price with 0 - ZERO return issues, no restocking fee and would not have to waste time going back and forth with customer service but instead chose to do business with JB Tools. Ultimately, I was charged $1,264.37 (25.45%) to return a defective tool purchased from JB Tools. I sincerely recommend purchasing your tools from a company that doesn’t charge you a 25% fee to return your item, offers true customer support and cares about the smaller guys that pay to keep them in business. I hope that Jessica, Christine and @JasonPetta take the time to read my review and understand that charging someone over $1,200 to return a defective item will soon close their doors.

Carlos Reyes
Order #557039
"