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Verified
5/5

2013-09-07

"Breathtaking!
This is one of the most beautiful gowns I have ever owned! Received almost as many compliments as the beautiful bride herself! Make sure you send your measurements as this gown seems to be made for a tall woman. I am short and have a short torso so I had to have the gown altered a lot! The entire bodice had to be brought up to fit properly. But when the alterations were done this gown is simply fabulous! Next time - and there will be a next time - I will send my measurements. Then I am sure the fit will be as perfect as the gown!
"

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Verified
5/5

2013-09-04

"It is difficult to shop clothes downtown without trying them on to check if they fit very well before deciding to pay. It is even more difficult to do online shopping and hope to (i) get the product delivered; ii) get the size right; (iii) get the other specification right e.g. colour or fabric and (iv) get the product delivered on time!! Well....well... listen planet earth...JENJEN HOUSE...DOSE IT ALL RIGHT....AND ONLINE!!! I thank my Norwegian friend, Elizabeth that directed me to Jenjen House!!"

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Verified
5/5

2013-09-03

"this was my first online shopping. I was very nervous about the dress. but it turned out perfect. Although I ordered by size (not Costume made), it is great on me and it fits perfect. I think one of the greatest things about "jenjenhouse" is its beautiful designs. Also the dress was delivered sooner than I expected.
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Verified
5/5

2013-09-01

"I ordered everything for my wedding on jenjenhouse site and I'm very satisfied!! Delivery of my order was fast and everything was in good condition, great quality. Prices are very reasonable! I'm very happy about finding this site and definitely gonna buy more things here!! I highly recommend this site!!!"

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Verified
4/5

2013-08-31

"Following my previous posting, Jenjen House has kindly offered me a refund. I was happy with their prompt response to each of my emails and their recent decision to offer a refund. I intend to order more dresses as I was happy with the quality of the dresses."

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Rep reply posted 2013-09-01
A rep from JenJenHouse.com, jenjenhouse_, has responded:

“Dear lexiegirll,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.

We are sorry to hear that your dress doesn't fit you well. We do apologize for any possible inconvenience caused. After checking with our Quality Control Department, we are assured that our dressmakers do make your dress according to your measurements. You may see that from the picture we sent.

Generally our dressmakers will leave about 1 inch fabric in the seam in case the dresses need to be slightly altered. Since all the dresses are hand-made, the extra fabric may not be exactly 1 inch. Hope you could understand.

We have noticed the emails between you and our After Sale Team. Now I have reported your case to our manager. We believe she will work out a top solution for you. Please do not worry about it.

Thanks again for your time. Please kindly feel free to contact us for anything else we can help.”


Verified
5/5

2013-08-31

"I was very hesitant to buy a dress this important (daughter's wedding)online, but I couldn't beat the prices. After placing my order I emailed JenJen and voiced my concerns. I received a rapid response to every one of my emails from Susan Gu. My dress actually arrived earlier than expected and was everything I hoped for. The color is scrumptious and the beading is beautiful. I am very pleased with the quality and even more importantly, my daughter loves it too! Thank you Susan and JenJen! "

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Verified
5/5

2013-08-30

"Je suis ravie de ma robe, elle est magnifique et tombe vraiment très bien. J'ai pris une taille standard et il n'y a aucune retouche à faire, elle est parfaite, même la couleur est lumineuse. Je suis impatience de pouvoir la mettre!
J'ai eu affaire au service client pour des frais de douanes très importants et mon interlocutrice a été d'une efficacité et d'une gentillesse hors norme. Elle a été à l'écoute de mon problème et a tout fait pour trouver une solution qui me convienne. Vraiment je ne regrette pas mon achat sur jenjenhouse, et franchement je recommanderai sur ce site c'est certain :)
"

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Verified
5/5

2013-08-27

"I have haf 2 expirences with Jenjenhouse.com. my 1st expirence was perfect, the dress was the exact color and size. My daughter wore the best dress to the dance. I have just ordered my second dress however I miss measured her and the company still made it right with us. I will definitely be buying our dresses from this site g oing forward. I hsve another daughter that will be needing school dance dresses."

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Verified
5/5

2013-08-20

"mi vestido de boda me llego super rapido,en perfecto estado y precioso me encanto el servicio muchas gracias "

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Verified
5/5

2013-08-13

"This was third time when I order dresses from JenJenHouse. Every time I was been very pleased with the dresses and service. I live in Finland and dresses have come very quickly and on schedule.

The last time I ordered, I was actually measured wrong and they were in contact with me and corrected the issue.

I ordered two dresses one for me and one to my 13 year daughter.
The dresses was just incredibly beautiful, brilliantly made and suited both of us very well.

I highly recommend to all JenJenHouse dresses and service, all over the world!
"

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Verified
5/5

2013-08-12

"Thank you! Excellent Product. I was very happy with the dress, and service. Thank you to everyone involved. Big thank you to the people that made my dress. I love it. I would highly recommend this company. Excellent!!! Fast shipping!!! Very impressed!"

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Verified
4/5

2013-08-09

"I just received the bridesmaid's dresses for my daughter's wedding from JenJen. They are more beautiful than the picture and the fit for most of the dresses was pretty accurate. There was an issue with the COD amount I was charged when the package passed through customs,much higher than anticipated, but JenJen was very responsive. They were focused on customer service and went out of their way to make sure that matter was resolved to my satisfaction. As an event planner, I would certainly recommend them to any clients looking for great dresses and great prices."

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Verified
5/5

2013-08-07

"Fantastic product and service! Recommend this company 110%! I am so glad that I found this company online. I will continue to do business with them for any further needs. Thanks to all the staff that made my dress and customer service for being so prompt at answering my questions. Again BIG thank you!"

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Verified
4/5

2013-07-31

"Excellent service après vente. J'ai eu pas mal de frais de douanes et nous avons réussi à trouver un bon arrangement. Merci!!!!"

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Verified
5/5

2013-07-30

"Great fitting and great timing on postage! Can't wait for the night to show everyone my gorgeous jenjenhouse dress!"

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