"Very satisfied with the dress. Well cut and good quality. Had loads of compliments at my gala.
Plus, any query is answered quickly online.
The personnel is understanding and very polite.
Won't hesitate to buy again :)"
"I loved my dress. I wish to order a catalog if you have one."
"Merci beaucoup, pour votre servicce aprés vente, votre disponibilité et votre réactivité et compréhension.
La qualité de vos robe est trés haute.
Merci encore une fois.
Bien cordialement
Wassy O
"
"I really liked the prom dress I received from JenJenHouse.com. I thought the price was decent, especially for the type of dress I got. The custom-sizing fit perfectly, which I loved. "
"I ordered my dress from JenJenHouse and could not be more pleased. The dress came earlier than expected was beautifully made and fit wonderfully. I would be happy to recommend JenJenHouse to anyone and will be ordering again."
"I liked my first experience of buying at JenJenHouse.com
The description of the item was exact - I was convinced of it when I got my package. The item is qualitative and delivery was as fast as possible."
"I ordered a custom dress from JenJenHouse for an upcoming wedding. I was excited because they advertise that they do custom sizes. Shortly after ordering and paying for my dress, JenJenHouse sent an e-mail asking to confirm the measurements I submitted. I then wrote them back confirming the measurements they received were correct and later received a blank e-mail response back from them. I decided to go to their website to track my order to see if they began making my dress since I confirmed the measurements but when I clicked to track my order I saw that my order had been cancelled. Not only was my order cancelled without explanation, the money was not returned to my account. I am having a horrible time trying to figure out what is happening with my order.
UPDATE: It took almost 10 days but the money was finally returned to our account. I still don't feel like the website represented itself correctly. It showed dresses in plus size categories and stated that if you needed larger measurements, it could be accommodated at an extra cost. I found the dress I was looking for at a different store and they have had no problems altering it to meet my needs."
"I ordered a gown for a special occasion. When the gown arrived, it was constructed in a way that was not fully described. However, Customer Service was willing to provide me a percentage of the cost as a partial refund to help defray the cost for alterations. They didn't have to do this, but were bent on converting me from a somewhat unhappy customer to a completely satisfied customer. They accomplished their goal1"
"I love JenJenHouse! Their products are amazing with a very high quality and very nice prices! I will definately buy more stuff in the future!"
"I received my dress exactly in time you said and it fit me perfect. The quality is very good and you`ve been very helpful, answering me at any questions that I had. I was worried with all these sites with wedding dresses but fortunately I choose the right one.
Thank you JenJenHouse!"
"Best Dress Ever! I was wearing the dress in my wedding in May. I got my dress so fast and the quality of the dress was amazing. The costumer service was great any questions I had was answered per email very quick. The dress is so beautiful sadly the picture doesnt show it. I customized the dress so pls be careful about your size and be sure about the length etc. I changed for a longer chapel train and left the bow out. It was the most beautiful wedding dress. Thank you so much JenJenHouse for an amazing wedding dress that I will always remember.
Best wishes from Germany!!!"
"me encanto el vestido....el diseño es unico y me veia hermosa con el.....muchisimas gracias
volvere a comprar en JenJen House :D lo ame "
"Very pleased with dress. Quality dress. Will purchase from site again."
"I received my dress in a timely fashion. It was tailored to my unique size and they even added and inch for any alterations. The dress was beautiful minus a small mishap of something that could be altered. Overall the dress I had was complicated and made and delivered in 15 days so I can understand if there was a mistake.I mean you can't beat $220 for a luxury wedding dress. And customer service responded to my concern very quickly. They were willing to help me fix my problem. JenJenhouse is overall a good company with even better customer service."
"I was totally dissatisfied with my dress.. heavy, awkward, color not what was depicted online, cheap looking. The dress arrives smashed, wrinkled and rolled up in a tiny box. Their customer service is horrible - they refuse to accept any returns!! (My dress was not "custom" - it was a standard size.) NEVER would do business with them again!!! Beware -- JenJenHouse is online scamming to the max! Stay away from this business.. you really do get exactly what you pay for!"
“Dear jgmcmm,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We are so sorry to hear that you are not satisfied with our dress. In JenJenHouse.com, each finished dress will be carefully inspected by our Quality Control Department to ensure it is made in the correct size and measurements. And after checking the emails back and forth between us, we can assure you that we do make your dress in the correct size and colour, proved by the pictures attached by our customer representative.
However, we do care about your case. I have reported your case to our manager. She will take over your case soon and we believe she will work out a top solution for your finally. Please do not worry about it.
Thanks again for your time. Please feel free to contact us for anything else we can help.”
A rep from JenJenHouse.com, jenjenhouse_, has responded:
“Dear JerseySquirrel,
Thanks for shopping from JenJenHouse.com and I am now taking over your case.
Firstly, we do apologize for any possible inconvenience caused. I have checked your order for you. We are sorry but our dressmakers confirm that the measurements you provide are a little big so that it will be hard for us to make the dress perfectly for you. In this case, we have to cancel your order. To be honest, we have explained this case in the email we sent to you on July 4th. We sincerely hope you could kindly have a recheck of it.
As for the refund, it is still been processed by our financial department. Once the refund process is completed, we will send the copy of refund proof to you for your reference. Please kindly do not worry about it.
Thanks again for your time.”