"I am in love with Jerry's. I stumbled upon this funky little art site when I wanted to begin painting. Whether you're into oils, watercolor, drawing, sculpture, or some other medium, Jerry's is going to have what you need.
The prices are very competitive and other craft stores in this region (like Michael's) are worthless when it comes to quality art products. Jerry's is the place to shop."
"Very slow shipping. Otherwise good. I like the range of products available but will only order if I am not in a rush."
"Fast service! Excellent service!"
"I get most of my canvas from Jerry's and have never had an issue with any of them
Fast delivery, good products!"
"Jerry's always has what I'm looking for in supplies. Quick resolution to any problems or damaged items upon receipt. My favorite art vender!"
"Your customer service person helped me find the solution to my problem. She was funny and courteous."
"I had defective items on my last three orders. They reimbursed two items on one order and refused to allow a return on defective brushes because it went over their apparent 30 day return policy. I had contacted chat services on the defect on one brush and they said I could send an email with a picture, but unforeseen events it was held off a few weeks. I used the other brushes I had ordered and within a few paint sessions the one started to fray and go flat, I contacted them and they said too bad it's over the 30 days on both of those items. And if that wasn't bad enough, I was sent watercolor paints from good quality companies that appeared to have had a shelf life that had expired, they were tacky and the excipient was separated. I've never in my life purchased a Winsor Newton or Daniel smith that was bad, well now I can say that yes I have from this company. Also, there was an item I did not order sent and I was to pay the $9 to ship it back which was almost half the cost of the item. I spent a TON of money at that store in the matter of a few weeks and this is the return policy for a few items that they refuse to return? I'll never shop there again. It's been a bad run from the start.
The only good thing they did on the entire mess of my orders was to reimburse for paper that was not sized and was pilling, Arches hot press to be exact. Make a little effort to right a bad product, but then tell you to shove off they won't return the rest. I know where not to shop. The thing is they would still have made a ton of money even had they refunded me the approx. $25 for the brushes and took back a $25 product I did not order. "
"Jerry's has great everyday and sale prices, quality art supplies, and prompt shipping."
"Jerry's always has what I need, gives me a reasonable price, and delivers on time. What more could you need in an art supplier?"
"Jerry’s runs great sales on quality art supplies. I like to order things in bulk so I can have them on hand. I’ve never had a problem with any order so they have a meticulous shipping department!"
"So, I received my order from Jerry’s within 4 business days (approximately) after I placed my order... that’s pretty good, right? I was ecstatic to get new paint brushes. I spent $116 on paint brushes, masking tape, gouache, and brush cleaner. When I opened my package... I was surprised to see 4 rolls of masking tape (2 of which I ordered), 3 pens, and 3 tombow erasers with refills... also, my invoice was missing. Did I get the wrong order? Did I get jipped? This is very frustrating! "
“We apologize that there were items missing from your order when you received it. It appears there was a mis-pack in the order and the item was not included in the box. I have looked into the notes for your order and I see that we have already mailed the missing items to you. Typically it takes 24-48 hours to process, pack, and ship a replacement order out of our warehouse.
Thank you and we apologize for any and all inconveniences this may have caused.
”
"A young male staff member was very helpful with my purchases. I appreciated his friendly and courteous helpfulness."
"decent prices, great shipping and selection; I wish there were more photos of things, or a slightly longer description but overall, happy. Thanks."
"Order complete and quick delivery"
"I’ve bought most all my art supplies from Jerry’s over two decades. Never had a problem."
“Thank you for your continued patronage! Thank you for taking the time to write your review. We appreciate your feedback and your business. However, it appears that your comments do not match the star rating of three stars. Even if you write a glowing review, this rating will hurt our overall score. We ask that you please edit your star rating. Thank you very much for your honest feedback. We look forward to hearing from you soon so that we can improve your overall shopping experience. ”
"Got my supplies fast and they were packed safely. Never regret buying here, even the cheaper supplies are pretty good quality."
A rep from Jerry's Artarama, JerrysArtarama, has responded:
“We apologize that you missed the time window to return the brushes that you ordered. Our return policy is clearly listed on our website for customer reference. We do appreciate your feedback. Jerrysartarama.com is always being improved for the convenience of our customers like yourself and we do take your feedback into consideration.
Jerry's Artarama wants you to be 100% satisfied with the service and merchandise that we have sold you. If you are not completely satisfied with any part of the order, please feel free to return the item(s) within 30 days. Items must be in resellable condition (original packaging, instructions, and all parts). If your order is lost or damaged please contact our Problem Resolution Department either by email at cs@jerrysartarama.com or call 1-800-827-8478. Return freight on problem orders must be approved prior to or otherwise cannot be refunded.
Shipping will be covered by our company under any condition in which a return is deemed necessary. These conditions include and are limited to if our company has made the mistake, if the product is damaged in transit or if the product is defective.
If the return is due to your mistake, is no longer needed, or will not meet your needs, you are responsible for return. We regret that mats, custom cut frames, DVD's, books and flat files are not able to be returned for a refund. Only exchanges for an identical product will occur for books and DVDs.
Damages, Defects, and Mistakes:
Our company strives to handle your orders in a professional and perfect manner, but occasionally a mistake can happen. When you receive your order we ask that you open your packages promptly and inspect for hidden damages and/or defects. In an effort to speed up resolution we ask that a picture or pictures of the situation be emailed to us. This assists us in having issues correct with packaging, manufacturers, and companies. Images are truly worth a thousand words. We understand that not everyone has a digital camera or a camera phone, however, we hope people understand that a picture speeds the process and allows us to work with a variety of companies to get issues resolved.”