"I am in love with Jerry's. I stumbled upon this funky little art site when I wanted to begin painting. Whether you're into oils, watercolor, drawing, sculpture, or some other medium, Jerry's is going to have what you need.
The prices are very competitive and other craft stores in this region (like Michael's) are worthless when it comes to quality art products. Jerry's is the place to shop."
"The paint I ordered and payd for never showed up "
"Always a wonderful experience with this store."
"I just had the most horrible time trying to buy some supplies from this website today. The prices are good so I hung in there for 45 minutes trying to checkout. I created my new acct and got a code for $5 off $60, so I put more than enough in my cart and go to checkout and my cart kept showing as empty?!? So I tried again ... and again ... and again to login and use the code but every time I went to my cart, it would empty itself. Super frustrating! I tried ordering on my phone, same thing and it wouldn’t take my login info, just kept telling me to login to use the code ☹️"
"TLDR - Unfamiliar with their products and couldn't provide accurate information, convoluted ordering system, slow delivery, missing Items on arrival, and lackluster customer service in response. Not AT ALL worth the cheap prices, and I will gladly pay more for better service elsewhere. For more info, see below.
I read so many fantastic reviews regarding Jerry's. Plus, their pricing was great so I gave them a shot! I ordered some paint, brushes and masking fluid. Finding items isn't specifically hard but getting more detailed information about a product was difficult. Because I have small children I try to make sure the majority of my supplies are non-toxic. I was in need of some masking fluid and was trying to find a version that met the non-toxic requirements. They don't clearly mark products in that regards. I contacted support, and they COULD NOT tell me about the product I wanted and recommended another product they said was non-toxic. On the image, for the product THEY recommended, they show warning signs for a pregnant woman etc. Thankfully I didn't TRUST the associate and googled the same product and was able to find more information myself. The product Jerry's tried to recommend, and clearly states as non-toxic, does, in fact, contain toxins and is potentially hazardous. It bears the CL seal of the Art & Creative Materials Institute ("Caution Label").
Regardless, I could forgive that and continued to place my order.
Their ordering process, in my opinion, was convoluted but it did ship within their stated guidelines. However, their delivery feels like it takes forever.
The next dilemma came when my order arrived. I received the paint and masking fluid, but not the brush, the second most expensive thing I purchased. It took over a week for it to ship and arrive mind you. It is disheartening when you're anxious to try out supplies and one is missing. Needless to say, I contacted support who was less than sympathetic and did as little as possible to make it right. The lady, who was the same lady from above, said it could take numerous days to process the item. Then another 7-10 days ON TOP of the processing for them to get me the brush for their error. That is terrible customer service in my opinion. I've had missing items before and in prior experience, they get expedited the next business day. I have even been offered credit and more on top to show sympathy. That was not the case with Jerry's. I was so upset I told the lady to cancel and I'd like a refund instead, especially considering I found out I could get the same brush that evening in my town.
As of right now I am still waiting and monitoring my account for the refund, it is as slow a process as their delivery. The phone representative, like the online support, was less than stellar.
Needless to say, I will never order again and will be sure to tell the other artists in my network about this experience. Absolutely horrid all the way around.
Also, I have filled out the survey and contacted support regarding this experience. I don't need an apology, they're as helpful as the "thoughts" sentiment in this situation."
“Thank you for taking the time to post your review. We apologize sincerely that one of our representatives was less than courteous with you on the phone or live chat. We prefer to speak to our customer service agents in private about any misconduct and we do have the names of the two agents that you communicated with. As a rule, we keep records of all of the Saftey Data Sheets "SDS" for all of the products that we sell. This information was readily available to the customer service agent in our database and we do again apologize that they did not make use of this information when communicating with you. We do label any Hazardous, CL, or Prop 65 items with a descriptive icon on our website to alert customers of any dangers that certain products might pose. In addition, we make it a point to make SDS sheets electronically available to customers when possible on our website or when requested by email. We do apologize for the long wait for your order delivery. Most orders take 2 to 9 business days to arrive depending on where you live in the continental United States of America (please note that these are business days and do not include the weekends). Shipping overseas or out of the country does take longer. All of our shipping timelines are posted on the shipping page of our website. We deeply apologize for the item that was missing from your shipment. Occasionally we do run out of stock of certain popular items or a box is not correctly packed in the warehouse but we work on a daily basis to always improve our performance. We are glad that you were able to contact our customer service department to request a refund for this item. Our records show that a refund in the amount of $11.03 cents was deposited to your account three days ago. Sending a replacement item can take a little bit more time than issuing a refund which is a faster process. We do apologize if you were disappointed by the service options that were presented to you. Thank you very much for your honest feedback. We do hope that you will think about ordering from our website in the future. ”
"great service, products are fantastic, delivery is on time, web site is alway simple to use.
I'm very happy with this company."
"I love Jerry's! They always have what I need and for a better price. Shipping is fast. They answer my questions when I have them. "
"Confusing buying experience, but decent deals if you're willing to wade through what they have on sale. Be very sure you want the items, though, and if not, then return immediately. I tried to return just outside the 30 day window and they only offer store credit **that you can only use with phone orders and cannot transfer to another user.** The item in question also arrived in a really beat-up condition, the metal poles had punctured the box. It's a wonder nothing (as far as I can tell right now) was damaged."
“We apologize that the box arrived in this condition; however, I want to alert you that we would not ship the item out like this. The package was most likely damaged in transit by the shipper who is not affiliated with our company. We regret that this occurred and can see how it poorly reflected on our company. We are glad to hear that none of the items that you have received arrived damaged or defective. We regret to hear that you had trouble placing an order on our website. We welcome your feedback to help improve your shopping experice. If you have any questions or suggestions, please contact our customer service team at 800.827.8478 or you can email us at cs@jerrysartarama.com ”
"I just placed an order with Jerry's for the absolute last time. I've said this before, but this time I mean it. It took me about an 1 1/2 hours to place this simple order. The website is super slow and non-user friendly. I have always been able to get the free shipping to my PO Box (I do not have home delivery where I live unless it's sent FedEx or UPS), and they wouldn't send that way without charging me. But...this wasn't made clear. I had to try and change my address over and over, then tried live chat and was told if I called they could fix it for me. I called and was rudely told that there was no way I could have it delivered to my PO Box without a charge. I finally got around it after numerous tries by doing what my local PO told me to do...put my box number on the same address line. If you offer free shipping on orders over a certain amount or by using a code, then you should honor it or make it very clear up front. Even still, that's just bad business in my opinion. Not only all that...and that has been my experience with them for the last several years, but my orders take forever to arrive. Last time I ordered there was one thing backordered and I finally cancelled the order after 3 1/2 months. I've been ordering from Jerry's for over 20 years and this good relationship has changed in the last 5 years or so. I bet you're losing many longtime customers!"
“We regret to hear that you had trouble placing an order on our website. Thank you for taking the time to post your review. We apologize sincerely that one of our representatives was less than courteous with you. We prefer to speak to them in private about any misconduct. Please send us the name of the representative you spoke with or your order number, we would appreciate it. You can email us at cs@jerrysartaram.com. We welcome your feedback to help improve your shopping experience. Unfortunately, the advertised free shipping cost is only for orders placed with Standard UPS Shipping that are going to a physical address. All other shipping methods incur the actual shipping charges, which are determined by the dimensions of the package and the distance it’s traveling. If you would like to have the free Standard Shipping option applied to your order, please use a physical address (non-PO Box) located within the contiguous United States. Our shipping policy for free shipping is clearly outlined on the shipping policy page of our website. https://www.jerrysartarama.com/faq/shipping-details I apologize for any inconvenience this may have caused. If you have any further questions or concerns please do not hesitate to contact us.
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"Product came relatively quickly but it did not come with all the pieces necessary or even an instruction manual for assembly. Somewhat annoying. At least the price was right!"
“We regret to hear that instructions or parts of hardware were missing from your package. Please know that we can send these missing items to you. Please call our customer service center at 800-827-8478 or email us at cs@jerrysartarama.com within 30 days so that one of our representatives can assist you with an exchange for the missing part or instructions. ”
"Very helpful staff, great prices and service. Love Jerrys. "
"It was great lots of love for Jerry’s "
"My package arrived with the box caved in and the tape at one end open. My purchase was intact thankfully- my previous box arrived in even worse shape and the products container was broken open & spilled all over the box. Jerry’s needs serious packing help!!!! "
“We apologize that the box arrived in that condition; however I want to alert you that we would not ship the item out like this. The package was damaged in transit and the shipper is known to re-tape boxes when a package like this has become compromised. The shippers will simply continue to ship what they have left in the box. We regret that this occured and we can see how it poorly reflected on our company. However we want to get a replacement out to you if one is needed, please contact our customer service department at 1.800.827.8478 or at cs@jerrysartarama.com ”
"I received the frame but it took forever! There listing said it would take an additional 72 hours processing as it had to be made. After a week there was no tracking. I reached out and they said it takes a week to make(Listing said 72 hours) and will ship on Friday (two days later). Well guess what? No tracking on Friday! It finally shipped on the next Tuesday. By the time I received it, it had been over two weeks since I ordered it. This is 2018, it should never take over two weeks to get a $40 item. The price was great and the frame is of good quality, but the service was very sub-par. I honestly wouldn't have minded that much if the first rep I chatted with had just told me the truth."
“Thank you for your feedback. We apologize for the long wait for your order delivery. Most custom frame orders take up to 72 business hours to make. This time line does not include the weekend. Thank you again for your honest opiniion. Please let us know if you have any other suggestions. ”
"I order about 75$ worth of paint and immediately realized i did not like it ( the fumes were unbearable). Only one container was opened, they refused to refund me anything and offered me a store credit much less than what i had spent . I will never do business with them again."
"I received my order as planned, but my credit card was compromised. Don't think I will order from them online again."
“Based upon information provided by Jerry's Artarama regarding its policies, procedures, and technical systems that store, process and/or transmit cardholder data, Jerry's Artarama has performed the required procedures to validate compliance with the PCI DSS. www.jerrysartarama.com uses these DigiCert security services. DigiCert, Inc., with the acquisition of Symantec Website Security, is the leading global provider of digital certificates.
One or more sub-domains at jerrysartarama.com protect your credit card and other confidential information. We regret to hear that you had trouble placing an order online. We welcome your feedback to help improve your shopping experience. If you have any questions or suggestions, please contact our customer service team at 800.827.8478 or you can email us at cs@jerrysartarama.com.”
A rep from Jerry's Artarama, JerrysArtarama, has responded:
“We regret to hear that you had trouble placing an order on our website. Our website had some technical difficulties yesterday, but those errors have been corrected. We apologize about the issues you’ve been having with the website. We are always working to improve our website and appreciate your feedback. In the meantime, we are happy to take your order over the phone. Customer Service is available Monday-Friday, 9am-6pm Eastern Standard Time, and our number is 1-800-827-8478. We appreciate your patronage and will have this resolved in the upcoming months. Thank you and have a great day! We welcome your feedback to help improve your shopping experience. If you have any questions or suggestions, please contact our customer service team at 800.827.8478 or you can email us at cs@jerrysartarama.com.”