"I am in love with Jerry's. I stumbled upon this funky little art site when I wanted to begin painting. Whether you're into oils, watercolor, drawing, sculpture, or some other medium, Jerry's is going to have what you need.
The prices are very competitive and other craft stores in this region (like Michael's) are worthless when it comes to quality art products. Jerry's is the place to shop."
"Satisfactory, website could be better. Received a tube of Cad Red Med paint that wad old, lumpy. All other products were good. "
"Product arrived five days after promised when the order was placed and three days after prediction when the order was sent. "
“Thank you for your feedback. We apologize for the long wait for your order delivery. Most orders take 2 to 9 business days debending on where you live in the United States. Please note that these are business days and do not include the weekends. Thank you again for your honest opinion. ”
"Paint leaked all over everything. Very unhappy even tho sent another tube. Would not order online again"
“We apologize that the box arrived in this condition; however I want to alert you that we would not ship the item out like this. The package and the paint tube were most likely damaged in transit by the shipper. We regret that this occured and we can see how it poorly reflected on our company. We are glad to hear that you contacted customer service for a replacement of this item. Please let us know if you have any other questions or concerns. ”
"Everything was shipped in a timely fashion!"
"This is a great online company their website is easy to follow when looking for items. They have good product reviews on their items. I was pleased with the quality of their items. They ship usually the next day and keep you informed via email. I was very impressed by their live video classes. Their variety of art items is wonderful. They have good pricing and great sales. I would not hesitate to recommend them to others."
"I always have great service from Jerry's Artarama!"
"I always enjoy shopping at Jerry’s Artarama. Great products and fair prices make it a great place to get the art supplies I need "
"The products are good; customer service and return policy is very bad. I avoid using them as much as possible. Very very slow on refunds"
“Jerry's Artarama wants you to be 100% satisfied with the service and merchandise that we have sold you. If you are not completely satisfied with any part of the order, please feel free to return the item(s) within 30 days. Items must be in resellable condition (original packaging, instructions, and all parts). If your order is lost or damaged please contact our Problem Resolution Department either by email at cs@jerrysartarama.com or call 1-800-827-8478. Return freight on problem orders must be approved prior to or otherwise cannot be refunded.
If you are sending a package back please make sure your original order number(s) are provided for the items that are being returned.
Attn: Returns
101 Peter Gill Rd.
Henderson, NC 27537
Shipping will be covered by our company under any condition in which a return is deemed necessary. These conditions include and are limited to if our company has made the mistake, if the product is damaged in transit or if the product is defective.
If the return is due to your mistake, is no longer needed, or will not meet your needs you are responsible for the return . We regret that mats, custom cut frames, DVD's, books and flat files are not able to be returned for a refund. Only exchanges for an identical product will occur for books and DVD's.
Damages, Defects, and Mistakes:
Our company strives to handle your orders in a professional and perfect manner, but occasionally a mistake can happen. When you receive your order we ask that you open your packages promptly and inspect for hidden damages and/or defects.
In an effort to speed up resolution we ask that a picture or pictures of the situation be emailed to us. This assists us in having issues correct with packaging, manufacturers, and companies. Images are truly worth a thousand words. We understand that not everyone has a digital camera or a camera phone, however, we hope people understand that a picture speeds the process and allows us to work with a variety of companies to get issues resolved.”
"Find most everything I’m looking for. Always get my order very quickly. "
"Addicted to this resource
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"Everything that I have purchased from Jerry's Artarama has been great. I would recommend them to anyone that is studying art or crafts."
"Order was correct, quick delivery. Great prices, what more could you ask for.
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"Can't go directly to searched object. Have to scroll through many colors to choose a paint color I need.
Can't add credit cards or alternative delivery address. Seriously? Thus website had to be put up by a six year old. I come here for fairly good prices but JA is limited. "
“We regret to hear that you had trouble placing an order on our website. We welcome your feedback to help improve your shopping experience. You can use an alternative delivery address by clicking the button marked "ship to different address" afterwich you will be prompted to enter that address or select it from a dropdown menu. If you have any questions or suggestions, please contact our customer service team at 800.827.8478 or you can email us at cs@jerrysartarama.com”
"Easy and hassle free. Great products."
"Order came as promised and was protected really. No dents in the paper roll :)"
A rep from Jerry's Artarama, JerrysArtarama, has responded:
“We welcome your feedback to help improve your shopping experinece. We regret to hear that your tube of paint arrived in defective condition. Please know that we can send a replacement or issue a full refund for that item. Please call our customer service center at 800-827-8478 or email us at cs@jerrysartarama.com within 30 days of delivery so that one of our representatives can assist you with an exchange, refund, or credit transaction to your satisfaction. ”