"I am in love with Jerry's. I stumbled upon this funky little art site when I wanted to begin painting. Whether you're into oils, watercolor, drawing, sculpture, or some other medium, Jerry's is going to have what you need.
The prices are very competitive and other craft stores in this region (like Michael's) are worthless when it comes to quality art products. Jerry's is the place to shop."
"I love all the products I received from Jerry's ! "
"Love ordering from Jerry's! Good prices, delivery, and videos. Haven't had to give customer service a try yet, as orders have been perfect! Geez, try to be lucid and succinct and they want more characters....."
“Thank you for your compliments on our service. Thank you for shopping with us at JerrysArtarama.com!”
"My orders have not always gone smoothly as they had some computer issues last year. They seemed to have fixed that and it has made the online experience very convenient. It was well worth the upgrades and I assume expense to make that happen. Jerrys has always been great about standing behind their shipments so I feel very confident to contact Customer Service and easily get issues rectified. "
“Thank you for your continued patronage! We look forward to your future orders with us at JerrysArtarama.com!”
"I always shop for the best price. Artarama always has it. Besides that, Artarama service is fast, knowledge and courteous."
“Thank you for your continued support, and we look forward to being your art materials resource at JerrysArtarama.com!”
"They always provide the best product for a good price. If you encounter an issue, it is always resolved quickly and easily! They are the best!"
“We love to hear from our long-time customers! Thank you for shopping at JerrysArtarama.com!”
"I love the Buy It Try It items. I find things there that I can try for a low price and several of them have become part of my necessary supplies."
“Thank you for taking the time to reccommend us to your colleagues!”
"Great product at a great price! Fantastic selection and I love when they have sales!"
“Thank you for shopping at JerrysArtarama.com!”
"I had to look up my order and find out WHY some of my items were still not shipping. Because they'd been cancelled! Due to "mass order release." Because I had gift cards I used JerrysArtarama but I won't shop there again"
“We welcome your feedback to help improve your shopping experience. Unfortunately, it seems that your order was included in one of our “mass order releases”. A “mass order release” is when the owner’s of our company along with the Warehouse Manager go through our ordering system and they release a lot of orders that have been on a backorder hold for a while. The reason that we do this is so that our inventory system can stay more up to date. We have only done this a few times to keep things in order.
We understand that this can become an issue. If your order was held for “complete shipment” due to a backorder, the mass order release will cancel the backordered item(s) if it is under $35.00. If you have noticed that this has happened to your order, please call in to Customer Service and give them your order number so that they can place that item on a new order and we can waive shipping to replace the item. We greatly apologize for the inconvenience regarding this matter. Please let us know if you have any questions regarding our policy on “mass releases”. We thank you kindly for making us aware of this issue and we hope that you have a terrific day!”
"This review pertains to purchases from the Jerry's website www.jerrysartarama.com/. The selection on the website was good and the pricing was good. The staff at the ordering desk were pleasant. That's were it ends. Customer support for my order ended at the time I placed my order. I ordered it delivered second day air and only half of my order arrived. I ordered it Monday evening, the half showed up Friday. On the days between I called Jerry's customer service several times with NO respose at all. They are still non-responsive to my calls and I am unaware of the status of the remainder of my order (backordered?, cancelled?, in shipment?, processing?). I will not order from Jerry's on the internet again and DO NOT recomend them as a vendor.
Update: I finally received my merchandise from Jerry's - after two weeks. My opinion of their customer service has remainded unchanged and I would not recomend using them for art supplies.
"
"My order has been backordered three times because of Torrit Grey. I'd never heard of Torrit grey, it was offered as an inducement to buy certain products. But now that I know what it is, I want it. But my order is being held hostage, unless I order $35 more. "
“Thank you for your feedback, We apologize that your order is being held, unfortunately because of the torrit grey promotion being so incredibly popular, we've run out and have been cancelling it off orders and placing it on a new order in order for those orders to release. If you'd like we would be more than happy to do this with your order, you'd just need to contact us with your order number in order for us to take care of that for you. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478.”
"I ordered a gift card for $250 to be mailed. Six days after the payment had been deducted from my account, I still had not received the card, which was to be mailed. I called, and they could not identify if it had been processed or mailed yet, and they could not track it. I chose not to have the gift emailed because I wanted to physically give it to my friend. I had two days left before I would not be there to receive the card at all.
It seems that a gift card would be the easiest of all items to process. The website needs to better identify how long a gift car will take to be received--it is intended as a gift and may have a special deadline.
It should also be trackable. I did receive the card two days later. It was in a regular letter-sized envelope, which could have been mailed just as it was, and it would probably have arrived within 2-3 days. Instead, someone put the whole envelope in a priority mail envelope, which would have neccesitated a special trip to the post office (at a cost of $5.35 in postage).
I'd like to send gift cards in the future, but Jerry's needs to look at the process to make it more efficient.
"
“Thank you for your feedback, We apologize that you had trouble with that gift card. It can take up to 9 days to receive a physical gift card as We ship it from our home office in North Carolina. It's put in a priority envelope not only to make it more secure but also as a way to insure the gift card were something to happen to it in transit. Looking to have a way to track it more efficiently is something we'll definitely look into to alleviate this headache in future purchases. If you have any other questions or concerns, please contact us at cs@jerrysartarama.com or 1-800-827-8478.”
"Beware when ordering from Jerry's Artarama if your item needs to be carefully packed because that will not happen here. My last three orders from Jerry's Artarama had damaged items because items have no protection and heavy items are packed in oversize boxes with smaller fragile items. If you don't want to spend your time contacting customer service and repacking and shipping returns I would suggest another supplier for art materials. I have contacted customer service twice recently concerning damaged items due to poor packing but nothing has changed.
"
"While your prices may be good, I'm beginning to think it still may not be worth it. With regard to my last order, the long shopping list I had compiled disappeared from my shopping cart - for starters. After I reentered the order, your system did not apply the discount to my purchase and the information about the discount(s) that were available was misleading. Finally, the supervisor from customer service did not call back as I requested.
This process was just way to painful."
“Thank you for taking the time to post your review. Someone from our customer care team will follow up with you promptly to discuss your experience and make this right.”
"Items have not arrived. UPS claims that package was damaged and undeliverable. When I spoke with CS and they agreed to send a replacement but no offer of apologies and no sense of empathy."
“Hi Bruce, Thank you so much for your order and your feedback. We apologize for the unsatisfactory service. We are sending replacements for the damaged items. We will follow up with you regarding the tracking number. Again, thank you for your feedback. We appreciate you, and we will do everything to make this right for you.”
"I don't understand why the overall review is five stars - I see a ton of 1-star reviews. Also, if you notice, even the five star reviews reveal, on the whole, crappy service."
A rep from Jerry's Artarama, JerrysArtarama, has responded:
“We value your feedback. Thank you for shopping with us at JerrysArtarama.com!”