"I love every item i got i will come back again "
"I placed an order for my daughter for her birthday a week and a half beforehand. They told me the product would arrive on the 13th. On the morning of the 13th - the day the order should have arrived they contact me to tell me it's delayed. They won't tell me how long it's delayed and they won't let me cancel. Who knows when I get it but it won't arrive in time for a birthday or before she moves to a new city. In the dark with no explanation and now I have to have the items shipped to me and then I have to return them, a complete waste of time, money and bad for the environment. Super Frustrating! BAD CUSTOMER SERVICE!"
"Sold me an ipad at a sale price, with free four day shipping. After four days it was still not shipped and said that it had been "delayed". They shipped the apple pencil, but the ipad was delayed. Then two weeks later, I get a short email, "Your order has been canceled. Sorry for the inconvenience."
They were quick to respond to my email with an apology and a guide for how to re-order, as well as offering the original sale price on another ipad of a different color as well as $20 store credit. I re-ordered by calling them and then placing the order online, it was quick and probably the most painless dealing with customer service I've ever had. I'm very impressed with their customer service."
"I ordered a monitor on Cyber Monday. Jet had a good price - slightly better than the competitors. The next day I received an email that my order was canceled. No explaination. When I wrote to customer service, I was told that the item was out of stock. Why would they have it listed as available, if it was out of stock is beyond me. In fact, it is still listed on Jet.com as available. They offered me a $20 Jet credit. Now the monitor is listed for $80 more than it was on Cyber Monday. This company is pathetic."
"Had a tv delivered which wasn’t completely smashed. Had it picked up..only to find the same smashed TV back on my doorstep a week later!! Then arranged to get it picked up again and they never came - have now been waiting 2 weeks for our refund and may have to wait more than 2 more? Don’t ever buy from this company"
"This review was for an order back in December . I placed an order for 3 Swivel Barstool set. The item came so bad and I got pricked by the metal no sanded down. I called in to informed them and the female rep apologized and asked me to send them back. I did and was told I will get a full refund. I used $5 credit I had and paid the rest with my card. Well, I thought my credit is back and today I went to make an order only to find they did not refund my jet cash, only partial of my order from my cc. Really? I was told I would get that back too and was told that does not expire."
"I had difficulty placing my order online, so I called jet.com to see if they could help me place the order. The young woman I spoke with was impossible to understand, and refused to take my order of $400 worth of products over the phone. I asked to speak with a supervisor and waited on the line for a half an hour, then hung up. I never placed my order. Somehow the young woman who was trying to help me with my order, illegally without my authorization place my order and charge my card 4 / $400. Items were shipped to me that I never ordered and where in total disagreement when I called about the quantity and the type of product I would have ordered had I put the order through. They wanted me to pay for items I never received if I were going to get any refund of any kind. This company is involved in criminal activity and their representatives are illegally putting through orders that customers are not authorizing. The order I would have placed was totally different than what I received. They are making a ton of money with this illegal type of transaction. I am now stuck with items I never ordered and therefore could not return. Do not buy from this company ever!!!!!!"
"I ordered diabetic supplies today from Jet.com for the first time. Today is June 19, 2018. I added a small item to make their "Spend $35.00 and receive free shipping" promotion. After selecting the 2 items, it said to expect delivery in 2 days, on June 21, 2018. However, after submitting my order, it said to expect delivery by June 26, 2018, 5 days later than earlier indicated. This was a little disturbing. I guess I'll have to see when they actually arrive."
"I have always been very satisfied with this company . I have never had any issues with anything . However when I went to order this time I could not believe how many items were unavailable . Ridiculous . I canceled my order. I am hoping that jet will respond to this but I doubt it"
"Items look like coming from foreign countries. Incorrect taxes and improper invoices. "
"I made a small order and it came in 2 shipments a day or 2 apart. No problem BUT the Ayurvedic supplements still haven't arrived. I was not informed that one item would be VERY late. If I had Known I would have purchased locally. I'm not going to stop buying from Jet but I will be careful not to order anything from a third party. "
"Once sent me a bottle of salad dressing that had expired 6 months before I received it. Had problems with every single order. And when I complained, they asked me to file a fraudulent claim with fedex rather than just refunding me."
"Ordered something from Jet and the first time around I did not receive an order number or confirmation number. Second time around my order was placed but I got charged twice because of the first time I tried to order and it did not go through properly. All in all, i'd say just drive, walk, or use any other means to get what you need."
"I have never dealt with more understanding and sweet customer service in my entire 31 years living and they make sure u are extremely happy and satisfied before ur done with what you need!! Will forever not only recommend every single soul I know who loves to save money such as me who has families to take care of but forever a lifelong customer!! Thanks JET U ARE WONDERFUL AND LEFT ME SO HAPPY WITH HOW WONDERFUL U WERE WITH ME! GOD BLESS UR WHOLE CREW AND A GROWING BUSINESS!!"
" I ordered a blouse. They sent the incorrect product. They emailed me a label for return that required me to purchase an envelope for $2.49 which they do not refund. They also do not send you the correct product. You need to mail back the mistakenly sent item then wait 10 to 14 days for a refund, then re-order what you should’ve received in the first place. What should happen ? After learning that they sent the incorrect item, they should immediately ship the item I actually ordered along with packing materials and a label to send back the incorrect item they mistakenly sent. I would not do business with this company again. The customer service I received was polite and responsive, but company policy is anti-consumer "