"Cheap prices, Blindingly, amazingly fast shipping. A pleasure to shop with, will definitely do business again.
To the person reading this comment: You can't go wrong with them, they'll take care of you."
"JetPens in one of my favorite places to shop, it's always a great treat to receive a package from them. They have a huge selection of unique and interesting office/art supplies that are hard to find anywhere else. I've been a customer for at least a couple of years, and I've never had any reason to contact customer service because all my orders have arrived quickly without any problems. I contacted customer service for the first time this week to thank them for my latest order. I will continue to shop there, and would definitely recommend this store to any artist or architect I know."
"Jet Pens offers a marvellous array of products, and good prices.
Very attractive offerings, many not found in other web places.
Attention is very fast, great communication and super fast delivery. Everything arrived well packed and protected.
I have received several orders from them now, every one arrived safely and fast.
Will be ordering soon. Already entered among my favorite sellers.
Kind regards, AAD/Buenos Aires/Argentina."
"Jet Pens is the most affordable online store for the writing lovers, with a great selection on writing instruments, journals, inks, notebooks, pen cases and bags, etc.. From vintage to contemporary, from rustic to futuristic, Jet Pens is the most completly online store on market today. Their fast shipping service and the efficiency of their team guarantee the customer's satisfaction."
"Great selection of the products that I love; Excellent customer service; and super fast shipping that always pleases, impresses, and amazes me every time I order. Thank you JetPens"
"Great selection of basic, and eclectic pens. The prices are very realistic and better than most online retailers. Love the Fountain Pen and Ink selections. Speedy Shipping and prompt delivery. Customer for life."
"I had placed an order back in December, when it was lost in the mail, and so I had to go through the whole customer service routine. Surprisingly, they were quick at responding to my emails, and despite the 21 day waiting period required by USPS for lost items, JetPens sent me a replacement package as a courtesy, since I was a returning customer. I will definitely be buying from them again."
"THIS PLACE IS AMAZING. It's a little pricy, but it's sooo worth it. The pens are amazing, and the notebooks as well. Will always come back and purchase more stuff. FREE SHIPPING OVER $25,and they ship fast! 1-2 days tops! "
"I was hooked after my first order with JetPens. Excellent selection, pricing, and service. My second order went as flawlessly as the first. But as the saying goes--third time's a charm and USPS delivered a package that had been mechanically violated and contained only 1/3 of my order. The remaining fragments were all neatly tucked inside a plastic bag with a printed disclaimer that began "We care, but ship happens..."
I really don’t understand how other reviewer’s on this site can possibly rate their service as unsatisfactory. I found it above and beyond most other sites that I frequent. I was immediately contacted by a real-person after sending a simple two-line note to them using their “Contact Us” page. Try getting hold of real person with PayPal or Amazon or E-Bay (it won’t happen easily). Two more, very apologetic e-mails later and all of the missing pieces to my original order were shipped out to me again--no questions asked, no postage due. If you read through most of the other comments, you’ll find that they too rate JetPens highly on selection, pricing, and customer service."
"Great selection of pens, rotten customer service. If you want to ask a question or have a problem, you can't e-mail them unless you have or open an account! Click on "contact us" and you have to sign into an account. Makes no sense to me....what if you're a new customer wanting information?
Want to call them? You have to search out their phone number somewhere else on the web. And when you call, you have to leave a message and odds are they won't call you back.
As I said, they have a marvelous selection but they care very little about their customers."
"wow. never have i experienced such responsive and friendly customer service. i had a problem with my order, let jetpens know, and they rectified it immediately -- even though it was my fault! if i could give six stars for customer service, i would
they have great products and the quality is fantastic. "
"Ridiculous.
A lot of reviews mention fast shipping, but my order placed on 3/2/2012 has yet to arrive. The local post office showed that jetpens had messed up my shipping information when they put in the order.
It's now 19 days later.
So 5 days ago, I first contacted customer service. My shipment is still missing, and customer service did respond, eventually. Between the one email they manage to squeak out every day, they informed me that in the time it took to respond to my query and my confirmation of my (still) correct shipping information, one of the items I ordered went out of stock...
I have no idea what is going on there, but this is absolutely ridiculous. If they're only sending out one email a day, does it mean they're so busy they can only get back to them at that rate? Or does it mean that they get so few they only do customer service work once a day? Or of course they're getting so many good reviews and occupying a unique market niche that they're getting lazy.
Any way you cut it this experience has been absolutely absurd.
"
"I love JetPens! Their quality is amazing and their shipping is supper fast! It only took four days to get here! I ordered it on the 25th around 7pm central time and it cam on the 29th 6pm central time! My items were packaged carefully in a bubble envelope to accommodate the size~ I go ahead and advise you to buy from here, I know I will again!"
"I really like the JetPens website. They sell high quality items that you normally wont find in stationery stores. The delivery is quick too."
"JetPens is wonderful. They cater for everything practical towards the love of writing, even for everyday matters. I'm only sad when they don't stock a brand I'm interested in, because I would prefer to order it from them.
Compared to other online resellers of fine writing instruments, they recognise that what is best is not necessarily the most expensive or elaborate model in a brands line. The community is good, with helpful reviews, and there are high quality non-stock photos of every product, it's just a breeze to find and evaluate what you need.
The service is great - I've needed to combine separate orders etc previously, and they've made it so easy, I wasn't worried for long. JP is great! "