"Honestly, the ring looks better in person than it does in the pictures! My fiancee has been getting nothing but compliments about this ring. The detail is actually beyond what I had expected as well. Great work, Jeulia! Even as someone who shops online regularly I was unsure whether to risk purchasing such an important item online without viewing it first but I can honestly fully recommend Jeulia to anyone looking for quality silver rings."
"Cannot thank you all enough for the quick delivery on this gift for us
Her birthday is Wednesday so perfect timing
I will be back to buy more definitely and referring you to all my friends "
"The ring just arrived and OMG it is absolutely gorgeous amazing beautiful
I am so so happy
This was bought for my grand daughters 16th Birthday"
"Ordered and I recieved shipping confirmation. After 11 days I contacted USPS who has no record of them recieving my package at all. Customer service is no help. This is a scam.."
"Never received my item emailed them and all they say it’s shipped but never was"
“Hi, thanks for your feedback and sorry for any inconvenience caused. After checking, the official status show the order was delivered on Dec 27. If you still have not received it yet, please contact us via service@jeulia.com for help. We will move to the next step. We will try our best to help to check and find your package. Many thanks.”
"The package was marked as delivered, I contacted the customer service that told me it was delivered.
Thanksfully, I used Paypal to pay, so I ask for Paypal Guarantee Refund"
"Recently received my filigree ring! It’s so beautiful I’m very pleased and will definitely order again!"
"Jeulia support team. Thank you, Thank you for this journey of excellence in customer service. This is a model for all who work in customer service. Complete, accurate communication with customers. I will be your new commercial. "
"Thank you so much for my daughter's lovely bracelet. It was her bday yesterday and she absolutely it. "
"Thank you so very much for the gorgeous ring I ordered..
Wow it's so beautiful!!Absolutely love it!!!"
"Hi yes i received it in the afternoon... its absolutely beautiful thank you so much ... "
"Quality did not meet the price.The promise of FREE SHIPPING was not kept ,and the free gift ,which was offered ,was never sent.No courtesy to show any response when contacted Jeulia.Very bad experience ,would not recommend to anybody .Poor credibility ."
“Hi, we’re truly sorry for your experience with our product. We have a high standard of quality certifying for all our rings and they need to pass the strict quality inspection before shipping. We also offer a 30-day return policy https://www.jeulia.co.uk/30-day-return-policy.html for your reference. Yes, your order did enjoy our Free Express shipping. Generally, our customers usually don't need to pay for duties, taxes, or other fees via standard shipping. However, if customs detain the package, sometimes our customers may need to pay duties according to each country's levying rules, hope for your understanding. Yes, we did send you the free necklace, we sincerely hope you can check the package carefully. We will do everything we can to provide you with a better shopping experience, so please submit a support request to our Customer Satisfaction Team so that we may help you resolve this issue. ”
"Formidable, enfin je peux avoir des bagues de qualité en taille 44
Envoi rapide, soigné, bagues magnifiques, je recommande!!"
"Your jewelry is BEAUTIFUL. Every piece is so carefully made it just makes me happy. The weight of the silver in the pieces is just grand, and the finish is flawless and sparking. Thank you for caring; it's not always easy to find."
"Thank you so much for all your help. I am impressed with the high level of customer service.
It was my first purchase with Jeulia and I will surely buy more!"
"Good day, I just received my ring now and I love it. Thank you"
A rep from Jeulia, jeulia, has responded:
“Hi, we understand your frustration and thank you for your patience. We are truly sorry to cause you any inconvenience. We are doing our best to make sure customers receive their items as quickly as possible. Regrettably, despite our best efforts delays may still occur due to issues with the shipping company. Sincerely hope for your understanding. If you still have not received the order, please contact us via service@jeulia.com. We will help to check and find your order. Thanks.”