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Product & services pricing
4.68/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.63/5
Customer service:
4.58/5
Return/Replacement policy:
4.57/5
Featured Review


Verified
5/5

2022-07-06

Surpassed my expectation

"let you know that I received the package today and everything is good and very pretty.
Surpassed my expectation
Thanks!!
"

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Verified
5/5

2022-07-06

beautiful and well made

"I just received both of the necklaces I order they are so beautiful and well made thank you so much"

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Verified
5/5

2022-07-06

arrived safely

"Hi evryone! Thanku so much 4 my ring it has arrived safely, nd thanku 4 th littel silver free gift so lovly nd im using it 4 a toe ring as my older one broke so gd tyming. "

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Verified
5/5

2022-07-06

Will purchase more

"Will purchase more towards August for our 40th wedding anniversary."

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Verified
5/5

2022-07-06

very friendly and helpful

"The quality of the jewellery is amazing, I've bought afew rings. The customer service is also amazing!! I needed to return a ring and emailed a lovely lady who instead offered an exchange. Was a simple process and very friendly and helpful. So thank you "

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Verified
1/5

2022-07-02

Dishonest and deceitful

"The first time I ordered they would advertise one price but once it was added to your cart it was a different price. Second time I ordered they added "prime" to my order I specifically saw the box preclicked, unclicked it then they added it anyway. I immediately contacted customer service which was rude, first they told me they wouldn't refund the $19 they added then said they would only return 10 since I received 10% off for the prime (but I never received that discount anywa, I received another discount I used a coupon code for. They told me to reply to let them know that was OK. When I replied to have them just cancel my entire order then, they blocked me from being able to reply to them at all. Then they contacted me on FB... same song and dance I requested my order be cancelled they didn't even give back the $10 they said they would AND they are making me wait 30 days for a refund "

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Rep reply posted 2022-07-07
A rep from Jeulia, jeulia, has responded:

“Thanks for your feedback and I’m sorry for the trouble this may have caused. When you tick the box for prime service, it will be added to your shopping cart and charged. According to our policy, we noted on our website that the Jeulia prime is not refundable, hope for your understanding. If you paid via PayPal express, the refund would be returned to your account immediately once the refund is processed. How long to receive your refund is depended on your payment method. Our goal is to make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we may help you resolve this issue.”


Verified
5/5

2022-06-30

Great Customer Service!

"I got a ring in March and a few stones fell out. I sent it back for repair and they sent me a new ring!! I was shocked that they sent me a brand new one. I was very pleased and will be ordering more. "

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Verified
5/5

2022-06-29

Omg I love this

"Omg I love this !! I have a ring that I bought from you guys about a yr ago and it’s my favorite!"

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Verified
5/5

2022-06-29

got my 2nd one

"I got my engagement ring and I love it so much that I got my 2nd one. Thank you Jeulia so much for my beautiful rings."

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Verified
5/5

2022-06-29

amazing work

"Hey,
my wife got the ring and is absolutely in love with it, you guys do amazing work.
"

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Verified
5/5

2022-06-29

good material

"My second purchase and I'm so happy great job, good material"

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Verified
5/5

2022-06-29

looks very gorgeous

"I want to send a BIG!! Thank you to everyone who made my ring and my hubby ring looks very gorgeous every detail I wanted in my ring you guys did very well I love my ring"

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Verified
5/5

2022-06-29

arrived yesterday

"I hope you well and keeping safe. Im please to say I'm happy with my ring,it arrived yesterday.. It's going to be THEE Best item I've ever owned. THANK YOU SO MUCH..."

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Verified
5/5

2022-06-22

looks just as advertised

"I LOVE my Scream ring. It looks just as advertised here and came in 2 weeks! I wear it every single day"

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Verified
5/5

2022-06-22

thank you so much

"Wow I got it today open the mailbox and it was in there thank you so much for taking care of me"

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