ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.68/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.63/5
Customer service:
4.58/5
Return/Replacement policy:
4.57/5
Featured Review


Verified
1/5

2022-08-08

Magnifique mais pas longtemps,Déçu

"Ensemble de bagues acheter pour mon mariage. Magnifique quand je les ai reçuent mais même pas un mois après elles avaient perdu 3 pierres et elles se décolorent. Ne pensez pas à les renvoyer il faut payer le renvoie jusqu'en Californie et aucun délai sur la réparation. Dommage, passé votre chemin pour éviter d'être déçu comme moi "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-08-11
A rep from Jeulia, jeulia, has responded:

“Bonjour, merci pour votre commentaire, nous sommes désolés pour votre expérience avec nos produits. Cependant, nous assumons la responsabilité de nos produits et nous offrons des réparations gratuites pendant un an. De plus, comme notre société est située aux États-Unis, nous avons besoin que vous renvoyiez l'article aux États-Unis. Nous espérons que vous comprenez et nous sommes heureux de vous aider et espérons fournir une meilleure solution. Veuillez nous contacter et nous ferons de notre mieux, merci encore.”


Verified
5/5

2022-08-06

get my engagement ring

"Beyond happy that I choose a company that goes the extra mile to make sure it makes it directly to the customer.

So excited to get my engagement ring!! Thank you again for your hard work and special touch you add to the experience.

Sincerely a happy customer
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-08-06

Came on time

"Oh I absolutely love my ring! Fast delivery. Came on time. The necklace they gave me as a gift is beautiful. Thank you jeulia! Will definitely order from you again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2022-08-01

So phony and returns only get store credit!

"This ring is the must fake looking ring ever. Obviously didn’t expect it to be perfect but it looks like a kid ring. Can’t return except for store credit. This place is a joke!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-08-06
A rep from Jeulia, jeulia, has responded:

“Hi, we are sorry for your experience with our product. Our jewelry is made of 925 sterling silver, and the quality has been verified by International Institution SGS. We offer a 30-day return&exchange policy, please click the link here: https://www.jeulia.com/30-day-return-policy.html for more details. Some customers would like to build a long-time business relationship with us, and they are willing to accept refunds via store credit. So this is a suggestion. We will definitely respect customers' ideas. If customers want a refund via their original payment account, we will help them process it according to their orders. Please don’t worry, and our goal is to make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we may help you resolve this issue.”


Verified
5/5

2022-07-29

Halo Princess Cut Sterling Silver Ring

"My ring arrived today absolutely love it what a beautiful ring much better than I thought would totally recommend jeulia to anybody."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-28

my first purchase

"I'm in LOVE!! This was my first purchase with Jeulia and definitely not my last!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-28

absolutely gorgeous

"I received my ring today and it is absolutely gorgeous. It is stunning and I love it. I’ll be ordering again soon."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-28

delivered yesterday

"The necklace was delivered yesterday (I hadn’t checked before writing. ‍♀)The necklace is beautiful and I trust that the birthday girl will love it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-28

just picked it up

"Thankyou so much". I just picked it up at the door and I'm happy it's beatiful. I hope my husband loves it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-28

patience with me

"hello. i wanted you to know i got my ring. it fits perfect! thank you so much for helping me exchange it and for your patience with me. i was just really excited. thank you so much! "

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
Overall customer service
Likelihood of customers making future purchases
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-28

adorable ring

"Good afternoon !
I received my adorable ring
I want to thanks to you the change , many many thanks I’m so so Happy
Have s great day
I will refer for my friends your lovely jewelry’s satisfied
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-21

happy with them

"Hello. I received the rings and I have to tell you my fiancee and I are very happy with them. Thank you so much"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

Verified
5/5

2022-07-21

she loves it

"The ring arrived today, and it's beautiful, she loves it!!!
Thank you very much,
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-20

good quality and perfect fit

"Mine just came it's perfect, I wasn't expecting for this good quality and perfect fit "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-20

I love it

"My husband got my wedding ring set here and I love it"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges