"Honestly, the ring looks better in person than it does in the pictures! My fiancee has been getting nothing but compliments about this ring. The detail is actually beyond what I had expected as well. Great work, Jeulia! Even as someone who shops online regularly I was unsure whether to risk purchasing such an important item online without viewing it first but I can honestly fully recommend Jeulia to anyone looking for quality silver rings."
"UPDATE: They'll return our money IF we delete our reviews.
"Sorry to hear that.
Since it is peak season, the processing time is stretched, we hope for your kind understanding. :)
If you do you want to be refunded via store credit, we will apply to refund it to your original payment account.
But we checked you leaves negative reviews on resellerating and trust, could you kindly delete your negative reviews on https://www.resellerratings.com ; https://businessapp.b2b.trustpilot.com , so that we can apply from our manager to refund to you.
If you have any other questions, please feel free to contact again."
Placed an order on 11/27/2020 with the Jeulia Jewelry's Official site. 2 items. $250 bucks including $9.99 for 3 day shipping.
Got the first of the two items...on 12/18/2020. Roughly 3 weeks later. Maybe they meant 3 week shipping. (Even the actual ship from Guangzhou, China took 4 days - it started on 12/14/20. Jeulia should be getting a UPS refund of $9.99 and we certainly should to.) That included our order being put on their 'priority list' on 12/9/2020 after many many complaints.
We had not seen Jeulia's BBB page before ordering.
12/19/2020, 6 days before Christmas, and no idea when the second item is going to even be ready. Emails are answered, once per day max, with open ended replies. "When is it going to be shipped?" question of last night was 'answered' this morning with, "Your item will ship when it is created."
Yet the very same item IS STILL listed on their website with a 'Order now ships out in 7-9 working days.' note and it is being advertised all over the place. (Note the number or Jeulia advertisements on Facebook, Google, et al.) So if they can have it done in 8 days where's ours from 22 days ago?
If they spent more time fixing the supply chain they could spend less time replying to every negative review. Note that they publicly almost always reply to these online reviews. Note that almost every reply is a runaround. Note you cannot reply to a reply on ResellerRatings. Note that on Jeulia's homepage the link to the ratings here shows a pic of a five star rating which they do not have here. Why does ResellerRatings let that go on? There's obviously a relationship and that 5 star graphic is fraudulent. Possibly explains the pop-up RR gives when one writes a concerned review of Jeulia, "You have rated Jeulia poorly, are you sure you would like to continue with your submission?"
Have requested the shipping charge be dropped and a 10% refund. We'll let you know.
Caveat emptor.
Update -- Here is their reply:
"Sorry for keeping you waiting. We apologize for your delay. Since the shipping cost was paid to shipping company, we are afraid we are unable to refund to you. :( We have contacted our manager again and we are allowed to refund $35 via store credit as compensation of delay. You could use it for your future orders, which will not be expired. This is all we can apply for you. Would you accept it? If you have any other questions, please feel free to contact again."
And here is our response:
We do not accept store credit from a store we will never buy from again. You can refund as requested.
That you paid UPS is semantics.
Next is an official complaint with the BBB and my attorney filing A complaint with the FTC. You have treated our payment like an interest free loan for a month.
November 29th Jeulia should have ceased taking orders and advertising until orders from the 28th were fulfilled. Spend less time answering all your online complaints and more time filling orders."
"Habe am 6 Dezember eine namens Kette bestellt und bis heute den 21.Dezember noch nichts bekommen auch als ich sie angeschrieben habe keine Reaktion, die Kette wurde per Paypal bezahlt und es tut sich garnichts.
Also ich kann jedem nur abraten hier etwas zu bestellt. "
“Hallo, es tut uns wirklich leid, Sie warten zu lassen. Aufgrund der letzten Hochsaison vor Weihnachten wird sich die Bearbeitungszeit um einige Tage verzögern. Wir sind bestrebt, unseren Kunden Schmuck von bester Qualität anzubieten. Daher werden wir die Qualität streng kontrollieren und gleichzeitig die Produktion steigern, um sicherzustellen, dass der perfekte Schmuck an die Kunden geliefert wird. Wir entschuldigen uns, dass diese Verzögerung Ihnen Unannehmlichkeiten bereiten kann. Bitte kontaktieren Sie uns unter service@jeulia.de, wir werden Ihnen so schnell wie möglich antworten.”
"The product is terrible and the warranty even worst. Its the first place that i saw that you have to pay to use your kne year warranty."
“ Hi. We apologize for all the inconvenience caused to you. Could you please offer us your order number or the name/email used to place the order? we will try our best to solve your problem.”
"Thank you so much for getting it out so quickly. You guys are amazing. I truly am sorry that I was rude to all of you. Happy holidays. Peace, love, joy, and inspiration to all of you."
"I just received my ring and daughter's necklace. Absolutely love them!! I think I found a new jewelry vendor!!"
"Parcel well received thank you it is beautiful as I wish it "
"I was happy to receive our wedding rings....exactly what I ordered for was what I got delivered to me....Thank you to Jeulia....the amazing thing with Jeulia is that when you write to them for anything the customer service team will respond to you and treat your concern immediately.....Thank you to Jeulia."
"Amazing customer service thank you!"
"we just got it today and are super happy thanks so much will be recommending you guys "
"This operation is a hustle. I hate the reality that greed wins the day so often and this company is an example of that. They used a bait and switch technique offering free shipping to lure me into making a purchase. Seconds later, when my credit card notification came in $25 higher than expected, I requested the order be cancelled. Since then I have gotten run around and other ridiculousness with no movement towards cancelling the order and refunding the purchase.
There are plenty of other vendors in this space and I would recommend that you consider a more reputable company for your purchase.
"
“Hi, sorry to cause you any inconvenience. Please note that we provide free standard shipping when order over USD99. However, your order is below USD99, and the shipping method you select is 3-Day Shipping, so there is a USD25 shipping fee charged. Please refer to our shipping&delivery details https://www.jeulia.com/delivery-shipping.html. As we communicated in the e-mail, we can help to change the shipping method and refund you the shipping fee. Unfortunately, it has disturbed you. If you still want to cancel this order, we will help you accordingly. All we tried is to provide the best service. Please contact us at service@jeulia.com for further assistance, thank you.”
"Last week I ordered a gold necklace with the letter J, length 45cm, from you. I also paid this directly via PayPal.
However, I had to adjust that I had neither received a shipping confirmation nor an order confirmation.
I would now like information about what happened to the order, otherwise I will get my money back please.
Thank you in advance for your efforts!
With best regards,
Joseph Sedlmaier"
“Hi, sorry to cause you any inconvenience. We checked that there is no order placed under the name Joseph Sedlmaier. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. There are several reasons for not receiving the order confirmation, such as the wrong e-mail address left or payment declined. Please feel free to contact our customer service at service@jeulia.com, we will try our best to check and update the order status for you, thank you.”
" Well I truly loved this ring for a week. I had to stop wearing how ever they made the ring its stabbing my pinky finger and now I have holes going down my finger swollen from it rubbing I guess . That an I pay 189$ an its not even real.gold this sux it a nice ring don't get me wrong but they need to come.up with better design the prongs jus stick into my other finger all the time I have a rash an bloody spot all down inside 9f pinky finger wish could get money back but I wore it and well I am a truck driver kinda hard to send back that way no they will only give me 20$ I am truck driver so I cant jus pick up mail or return like regular customer they ask me to change my review no telling me wrong finger size they sell thousands of this ring an same answers as mine this is crap as well as the ring its completely turning silver will never shop here again screw 20$ 189$ring should have never bought"
“Hi. We are sorry to cause you any inconvenience because of our product. We have sold hundreds and thousands of this ring, and there are rare customers who met with the same problem because we have an extremely rigorous quality control process. We have also feedbacked your problem with our factory and product department, they replied that it may be caused by unsuitable ring size or long-term pressing on the steering wheel. We have sent you an e-mail in order to get your problem solved, please kindly reply to us. Thank you.”
"The bracelet is beautifully designed well made i will buy from you again ."
"I have received the package yesterday. Thank you very much. They are lovely."
"Love my rings and they came fast"
A rep from Jeulia, jeulia, has responded:
“Hi. We do really sorry for the processing delay. In order to make you receive your items earlier, we will ship out your bracelet firstly. You will receive a shipment notification email to tell you the tracking number once the order is dispatched. Thank you for your forgiveness.”