"John Tarantino noticed I had not used a coupon to save on shipping of my products and called to help me out. He did not have to do this but just shows what an honest and customer oriented dealer they are. Thanks so much John!"
"I am traveling and needed a car part. I tried to purchase, but I got an ERROR message and my credit card was declined. I tried four different cards and it was the same result.
I called the dealership and told them about my issue. The first thing the guy said was, "Are you using different addresses for Shipping and Billing?" As I don't actually live in the AirBnB where I'm staying and was trying to have the part shipped, of course I was using two different addresses. I have never had a problem with this before.
In order to get the order to go through, I had to change my Billing address on one of my cards and will have to go back and change it back, after I've received my part.
So... My questions are:
1. If you can't use different addresses, why give the option?
2. If you know this is a problem, why hasn't something been done to correct it?"
"BEST PRICE AND EASY PROCESS"
"good price fast shippping"
"Easy experience in simply filling out the blank form. Free shipping really helps offset the price of the part."
"Website would not allow me to use shipping address different from mailing address; continued to decline until I used same address for billing.
My shipping address is now listed on your website as a P O Box, which I am sure is unacceptable and will cause an issue with my receipt of product."
"Using the 'ask a question' interface on the website I asked a question about a part at 2AM and had a detailed answer when I woke up at 9AM. Prompt customer service!"
"John at shipping was a huge help!"
"I love the experience will shop again"
"Easy to follow instructions To order bed mat
Helpful and courteous parts rep at Toyota dealer"
"Making a purchase was a breeze, and the icing on the cake was a very affordable price. Thx."
"Great deal on an OEM bed mat for my 2012 Tacoma!"
"ease of site and affordable prices"
"I have been going in circles from dealership to dealership trying to get the "deal" on a cargo mat. Toyota had pulled it off the on line site??? John resurrected the part and the mat is no its way. Thanks, John "
"Excellent price and friendly site."