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Product & services pricing
0.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
0.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-02-06

Easy to use. Best user experience.

"Easy to use. Best user experience."


Verified
5/5

2020-02-04

Two thumbs up!

"John was very helpful on the phone cancelling my first order due to my mistake."


Verified
5/5

2020-02-03

Very pleased with online order and customer service.

"Thank you so much! "


Verified
5/5

2020-02-01

"QUICK INFORMATION ITEM PRODUCT."


Verified
5/5

2020-02-01

Parts Depart was fantastic

"They fixed my mistake and helped me out thank you ."


Verified
5/5

2020-02-01

Good price, FREE shipping & easy ordering!!!

"Good price, FREE shipping & easy ordering!!!
Bought the Tundra Bed Divider.
"


Verified
5/5

2020-01-29

"Easy to use and best prices."


Verified
3/5

2020-01-28

Credit card policy is not ideal

"Got declined initially because my CC billing and shipping are not the same. So, had to change the shipping to my PO Box. Takes away the convenience of shopping online. Called Jim Ellis Toyota parts department and they said they could not take a CC over the phone for this part. Passed me to internet sales guy. Same answer. Not a good customer service experience. They blamed it on the online parts purchasing site. Overall, I spent about 25 minutes ordering a part for my mom that should have taken 5 minutes. Please do not call me just because I didn't give you 5 stars unless my input actually changes your policy on CC's."


Verified
5/5

2020-01-25

"Customer service person was friendly and helpful."


Verified
5/5

2020-01-25

"I like this way to buy !!"


Verified
5/5

2020-01-24

Satisfied experience

"I was looking for a couple of parts and the local Toyota dealerships quoted me almost twice the price. "


Verified
5/5

2020-01-21

That was easy

"
Thanks to John at Jim Ellis Toyota McDonough for going the extra mile to help me get the body side moldings for my car.
"


Verified
5/5

2020-01-18

Nice prices!

"Real parts, nice price. "


Verified
3/5

2020-01-16

Road Rash

"Didn't understand questions plus reasons for some of them and had severe trouble checking out."


Verified
5/5

2020-01-12

wayne

"this website is user friendly. "