"I ordered several things from johnvarvatos.com during their end of season sale a few weeks ago. The first thing that struck me as odd is that AFTER you place an order, you have to wait for your order to be 'approved'... meaning that they can just cancel your order after you placed it for any reason. Of the several items I ordered, 2 actually got shipped right away, 2 were labeled as approved, and one labeled as backordered. Now, several weeks after I placed the order I got informed via email that all 3 items I haven't received are not available and are cancelled.

Even more frustrating, I ordered a pair of gloved in a separate order on the same day. After ordering, I sent a picture to a friend of mine asking if she liked them. She said she did like them and in fact decided to order a pair for herself. Although she placed her order after me, she received the gloves right away... on the other hand, my order with the gloves has now been switched from 'approved' to 'backordered'. This level of disorganization, and just cancelling orders left and right is shocking, and unacceptable from a major company such as John Varvatos. I will certainly think twice before ordering again, and would NOT recommend it to others."

"Horrible customer service from this place. I had to call over a dozen times to make a return sicne they repeatedly failed to follow up on their word. They were supposed to email me a return label, two different times I was told to check my email in an hour. Days later still nothing, called again and was told it would be sent by mail and that it was actually being put in the mail that day. A week later nothing, no mail no phone call. Called back again to be told they actually can't send a return label but I could pay to ship the return, even though their policy is that return shipping is paid via the supposedly included return label.

After waiting more than a week after my reutrn arrived and still nothing I finally make a call to check on the return. I am told to check eail for refund confirmation in two days. That same day a supervisor calls to say actually I can't be refunded just store credit. This after talking to a dozen people who all never mentioned a problem with getting a refund.

I will NEVER buy anything from this place again they are utterly incompetent and simply don't care, it's as simple as that."