"Stopped at store did not have shirt I wanted, so ordered online. They did not offer to order it for me"

"Great deals and a decent selection of clothes."

"very nice web site, layout & completeness."

"I tried to enroll in the Bank Account Rewards program but got an error message from Bank and was unable to do so. I ordered the outerwear coat about 11 p.m. Checked my order at 11 a.m and found that price had dropped $50. Called Bank and was told that they could not lower the purchase price to the newly listed price. Was told they could not cancel order. So, I ordered a second coat and will now have to return the first coat. Seems like your call center should be able to manage both of these requests."

"Great sale, but frustrating checkout process. In the end, decided the sale price was worth giving up my $20 off coupon just to finish the process and checkouit."

"It was a good experience in that the item requested by my friend was available online. That was a good thing."

"I purchased a Jos. A. Bank pre-tied bow tie, but is so crooked that it is unwearable."

"Terrible. Will not bother with shopping here in the future"

"Wish you had Christmas wrapping!"

"Very satisfied with previous purchases. Love the quality"

"Online chat was helpful in providing the link to egift card purchases, which I couldn't find quickly on the website"

"I am very please with my purchase, it’s a Christmas gift"

"Longtime Jos Bank shopper, like the styles and fit. Good quality for the price."

"This survey is way too long.Nice try on sending survey link to text. Link not clickable or can not be copied.On the “I’m not a robot” test, on mobile phone, there is a “talk to a stylist” pop up icon that hovers over the “verify” button. You can’t get rid of the stylist icon... therefore unable to “verify” that you are not a robot. Extremely frustrating. Need better testing of the mobile interface."

"Quality clothing at reasonable prices"