"They don't hold stock but will advertise items as available. I ordered 12/27 and was notified on 1/19 (23 DAYS LATER!!) with a "we don't care" misspelt 12 word email saying that the item was not available. So that's 23 days from order date just to say they can't fulfil. Poor customer service, avoid. And for proof, just look at Better Business Bureau website complaints. A one man band."
"I will never use them again. Could get no help in installing the software I purchased from them. When I finally got customer service on the phone and they couldn't install it either (kept getting error messages), they said I couldn't return it!
I am now stuck with something I can't use and can't get ANY support for.
Asked for a manager (told they weren't available) and they'd call back (they haven't)
DO NOT BUY FROM THIS ORGANIZATION"
"I worked at Journey Education Marketing full-time. Huge amount of products available to offer your customers as well as an ever growing set of solutions. I called customer service and after a very long wait spoke to a CSR that advised I should have received an email with the keys for each order."
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https://www.livewebtutors.com/"
"I ordered three products from JourneyEd, Win7 Ultimate, Win10, and Office 2010. In order to do business with them you must "qualify" by having an affiliation with an educational institution. I submitted my credentials and my downloads were approved within a couple of days (there was a holiday involved, I doubt that it normally takes that long). I used the links on their website and the download system worked as it should. However, I did not have keys for any of the products that were ordered. I went back to my email - nothing. I checked junk mail - nothing. I called customer service and after a very long wait spoke to a CSR that advised I should have received an email with the keys for each order. She resent the emails, but they still didn't come through. The only explanation I can come up with is that our university has something in place that was flagging their emails and blocking them. I provided an alternative email address and the CSR resent the emails to that address and I promptly received the keys for each product I had purchased. Initially, I thought I had been scammed, but in the end I got what I ordered with keys and my software was a great value."
"We are provides the online journalism degrees (http://aimsely.com/) and programs to the students. The journalism courses are conducted by our experienced staffs. We are using the innovative instruments for making the journals. The journal writing courses are most important for carrying their students as best. If you are interested in journal writing means to learn from our official institution."
"Worst academic store ever. Please shop somewhere else. Maybe if there customer base gets smaller they may treat them better. I wish I have order my item from someone else."
"Horrible company and liars to boot! I bought Adobe Dreamweaver through them at their great low price and when I got the paid reciept noticed that they charged me $10.01 sales tax! They do not get sales tax since they are not located in the state I am in or have a presence here. I also noticed they charged me $14 for shipping a DVD case! Really? I tried to call customer service to find out why they thought they were able to charge for sales tax and was put through to a Filipino customer service agent who knows NOTHING about American tax laws!
As I tried to explain to her that they can't charge sales tax she just argued that they do and that is that! I hate companies that outsource! I filed a complaint with the BBB and the company first said I was not charged the sales tax so I gave them the proof, then they tried to say they have given me a refund and tried to make it right which is a utter LIE! I have never received an email from them nor was my credit card refunded. They are cheats and I will not do business with them again."
"This is bizarre because I had exactly the same experience as the other person on this site - I had ordered the Windows version of the Adobe software and received the Mac version.
After email confirmation that they had screwed up, and almost 10 days later of back and forth meaningless emails, the same customer service guy has the audacity to email me and say that I ordered the wrong software, and they had made no mistake. He was caught in a flat out lie by omission of his previous email.
I can't believe how bad their customer service is, it's like a joke. "
"JourneyEd's customer service is horrendous. There are major gaping holes in their standard operating procedures and someone higher up in their corporate office needs to know about it. They shipped me the MAC version of a product when I ordered the Windows version and then they had the audacity to tell me I needed to call Adobe and get a denial letter(when the product wasn't even open), then call them back and get an RMA number and pay to ship it back. HAHAHAA that's too rich. I finally got them to refund half of what I paid on the shipping in exchange for them expediting the correct product out to me. It arrived in their warehouse on 11/16/2011 and was signed for by Dush. Then when I called on the 17th to confirm they had expedited the product, and they said they hadn't received the package back. Only after I gave them my return tracking did they acknowledge that they had indeed received it. Again, I was told it would be expedited. Today I call again to confirm...still has not been shipped. Unbelievable. I'm not just dishing out $350 that often these days, so when I do; I expect the company I'm dealing with the be competent and efficient. I wouldn't recommend this company to anyone if my life depended on it!"
"Sucks.......rip off. They get your money ....then keep it..."
"RIP OFF -- actually you don't buy software -- you rent it for 1 year. If your computer crashes 13 months after, you can't get the download sent -- because it is for 12 mos.
BEWARE -- and shop somewhere else!"
"My advice is to stay away from journeyed. They get your money and that is about all you will get out of this company. My customer service experience was awful. The customer rep did not help me and when he transferred me to someone else I ended up on hold for over 15 minutes. One time I hung up and called back and had the same negative experience. I ordered a non-refundable item for my son, who learned that he did not need the software. The software had not been delivered so I wanted to stop shipment. Of course I was told that it was not possible. Now I am stuck with 400.00 worth of unopened and unneeded software."
"It has been a month since I placed an order with Journey ED and still do not have the product I paid for. The tracking number provided does not match with USPS, UPS, Fedex. The software was very inexpensive but now I am begining to doubt I will ever get it. "
"They are the worst! Stay away -- here's the email I finally sent them:
I understand that is outlined in your policies, however, you did not follow your own policies and it took five days to get any kind of answer.
1. Never rec'd an email confirmation (which your website says is standard procedure).
2. Never rec'd a receipt (which your website says is standard procrdure).
3. When I sent in my education credentials as requested, I never rec'd a response that they were accepted (which your website says is standard procedure).
4. When I contacted you on the same day as I ordered the product, the person who responded sent me sign on instructions, which I wrote I tried and the website told me I had no account and no order even though my card had already been charged.
5. When I contacted you a second time and stated that I would be contacting my credit card company to refuse payment, the response was that my order had been sent international priority. Incredible, since you are based in TX and I am in FL. It was also obvious that no one knew/checked what I ordered since the main part of the order was downloadable software.
6. I contacted you a third time to state that since my order was not fulfilled, I contacted my credit card company to dispute the charge, it was incredible how quickly the download info was sent. It shouldn't take 5 days and 3 requests to fulfill a simple order.
If you don't follow your own policies, why should a customer who made every attempt to resolve the issue have to? My credit card company is processing the dispute because it's obvious from my previous communications with this company that no help would be forthcoming.
Thaanks for nothing."