"Bought the computer through Heartland America. It arrived quickly. The instructions inside the box from Joysystems were clear. I set it up in about a half hour.
I wanted to know more about the computer and the Joysystems technitian, Bhavin, was quite helpful in supplying the pertinent information about the computer I just bought. He sent me the complete manual which I was able to download and print.
Tim Mead
Bellevue Nebraska"
"I have been looking for an older model of Dell laptop for a few months for my wife as she is disabled and prefers the convertible XPS12 style. I had just about given up hope and I came across an offering from Joy Systems on Newegg Marketplace. It was priced competitively for a refurbished model. I was concerned because the item description explained that there could be signs of wear on this item because of its Grade and its age. I took a chance and boy was I surprised! The laptop came in what can only be described as OEM quality packaging and literature and support documents were included and provided an even higher level of professionalism and excellence. I can only describe this laptop as being in Near Mint condition. This is far better than what was described and I feel that we got a great bargain and I would highly recommend this reseller to others. Others should realize they are a very large company that provides HIGH QUALITY refurbished equipment. Consider these items to be Certified Pre-Owned models and not the Bargain Basement computers sold by some small Fly-By-Night outfit.
Keep up the great work!!!!!"
"Purchased a refurbished Latitude laptop from Joy Systems, an authorized Dell refurbisher. It seems to be in new condition, even though it's supposedly refurbished. Easy to follow instructions to set up the new Microsoft software. Very fast OS. Does everything I need!"
"Easy to order online at Staples.com. Arrived sooner then expected. Easy to set up and turn on, ready to surf the net. "
"Took a min for my computer to ship but I bought what I wanted for a pretty decent price. Computer works fine"
"Had smooth experience buying their products!"
"I purchased a refurbished Dell Computer from Joy Systems in August, I had a little problem with my computer at first, I phoned Joy Systems I did what she told me to do and it fixed the problem. I did have to wait on hold for about 20 minutes but that wasn't so bad I have had to wait on hold for many other places for much longer. My computer has been working fine ever since. I have also phoned Joy Systems a couple of times since then just to ask a couple of questions, my hold time wasn't long and they answered my questions with no problems, so my experience with Joy Systems so far I would have to say has been very good. I would say at this time I would defiantly recommend Joy Systems to my friends and family. "
"Good Body, well built. Good touch-Screen, very handy and hardy. flexible and convenient. Updated software packages. speed is good.
The condition of the touch pad is little poor (which is not very acceptable). Couple of scratches on the body (but that's fine... i didn't mind).
The worst part is the sound system. Even in the full volume, it is hardly audible. So, the quality of the speakers are really really poor (and that is not acceptable). I am not expecting a great speaker quality, but a minimum standard is required."
"I recently ordered a refurbished Dell Latitude 2120 Mini Intel Atom N550 notepad from PCM (pcm.com) and this order was actually fulfilled by Joy Systems. The notebook was configured with 2GB RAM and 250GB HDD running Windows 10 Home. The 10" screen is very sharp and clear. Even though it only has the notebook format to fit in the keyboard is easy to use. But that is all about the PC. Windows setup quickly and easily. I was up and on the Internet in less than 30 minutes.
Joy Computer packaged the notebook and power 'brick' very well and shipping was quick. They appear to have done a great job. "
"This computer exceeded my expectations of a refurbished unit. It looks brand new, no dents, dings, or scratches and was very clean. It was all ready to go as soon as I plugged it in. Setup with Windows 10 was a breeze. Between the processing speed and the 16gb ram it's very fast. I work with large family tree (genealogy) files that used to take forever to load in Autocad and now they are up in a split second. Do note that this takes a DVI cord not a regular monitor cord or HDMI cord and does not come with it but they are relatively inexpensive and as easy to connect as an HDMI cord and the graphics are great. Overall, I highly recommend this PC to anyone who has to work with large files or graphic intense programs. I love it and highly recommend it. Great price for a terrific PC!"
"Received package in perfect condition and on time. Great workstation for me ."
"I purchased this laptop for my wife, a police officer, who is going back to school for her Masters Degree after completing her Bachelors Degree in Criminal Justice several years ago. After coming across this ad on a magazine, I knew this was the perfect fit. I ordered the Dell Laptop on a Friday and it was at my door step on Wednesday. After reading that these were refurbished products, I couldn't help but think there was going to be a lot of scratches and defects... well boy was I wrong!!! This laptop showed up in just about perfect condition. I almost feel bad paying so little for something that looks so great. I am happy to support our Local 154 as well as the NJ State BPA Survivor ( I am from NJ) and Wellfare fund. I cannot wait to recommend Joy Systems for those looking for that perfect option. The whole experience has been very smooth and the laptop runs great! "
"I ordered a refurb laptop via a corporate chain office supply outfit that used Joy Systems as a vendor. Although the laptop arrived in a timely manner and was in the condition as advertised, approximately 3 months later either the hard drive and/or RAM (I couldn't diagnose which) started to malfunction. The system was still under warranty and so I called Joy and the rep shipped out another smaller hard drive and replacement RAM. About a month later, I received a call that I had to ship back both the failed hdd and RAM but I didn't bother as the warranty period had ended so there was no point as I would have had to ship the parts cross-country on my own dime. In the meantime, when I went to install the replacement drive, I determined that Joy had not loaded an OS on it. Note that this was not mentioned by the rep who agreed to send the replacement. I just assumed that since I purchased a laptop that came with an OS pre-bundled on it that a replacement hdd would presumably have an OS but surprise, it did not. Oh and the refurb laptop was the kind that didn't come with any restoration disc - that was contained on the restore partition on the failed hard drive-
Do business with this outfit if you must but be advised that you are on your own if a drive fails that you purchased with an OS on it because any replacement Joy Systems may send most likely will not contain an OS.
"
"Joy sent me a "refurbished" machine that would not turn on. After returning it and waiting 3 weeks, I heard nothing. After some prodding, I was told they could not give me a working machine, but would trade it out for a different make and model. It is against their policy to provide refunds. I had to dispute with my credit card. Terrible--avoid them."
"Purchased a Refurbed Mac Book Pro from Joy Systems (through Newegg). Internal battery would not hold a charge on the internal battery. Returned for a replacement. The replacement would not even boot up into the OS (yes....on a Mac!). Returned for replacement. They then tried to replace with another model. Getting a refund proved even more daunting. Who ships TWO "refurbed" products both of which are defective. Steer clear of this company."