"In Dec 2021 I purchased an Eviva 28 in vanity for $1642 once received the unit leaked from the drain hole. There were several attempt to stop the leak to no avail. I had a plumber come in to solve the problem. He stated and showed how the drain hole was out of round and was manufactured poorly. The company felt is was not a problem as many of their sinks were that way and I bought the wrong faucet. This was a common occurrence as they were at the ready to send their "approved" drain component. We have a bronze unit but they only offer brushed nickel or chrome and that should be OK for my newly remolded bathroom with all bronze fixtures. It's not. Their customer service is terrible. I would not buy from them."

"Check out the email I received almost 2 weeks after I ordered the item I need:
Thank you for your purchase with us at Kbauthority.com

We apologize to inform you, that the item you have ordered is on extended backorder with our warehouse for additional 14-20 weeks.

The manufacturer has offered us a onetime courtesy of drop shipping this order directly to our customer, however, there is an additional upcharge of $65.00.

The drop shipment would occur in approximately 10-14 business days should you decide to pay the additional amount.
Drop shipping is when the item ships direct from the manufacturer to you.
Not only is this unethical, why would they charge me more because they (the middle man) got cut out.
Bad business and a very bad company."

"I bought the VINNOVA 72 INCH DOUBLE VANITY IN ROYAL BLUE. It is very heavy duty and elegant. There are soft close drawers. No assembly required. It’s beautiful! This item shipped a very long way and there was not one scratch or ding on it. "

"I purchased a sink grid from KBAuthority.com online. I received the grid as promised, but discovered it was defective (not KBA's or the shipper's fault). Arranging a return was a bit bureaucratic -- I had to document the problem, and await their decision to authorize a return. (The vibe was "we don't trust you", which was, frankly, a bit insulting.) When they did tell me I could send the defective goods back they admitted they had no more stock, so I opted for a refund, and sent the grid back.

That's when things got weird. No refund was forthcoming. Delay after delay, excuse after excuse. One day it's "we are just a small company, give us some time", and another it's "this is the policy of the accounting department, and we can't do anything about it", like KBA is a mega-corporation. After a while they stopped responding to my messages, so I disputed the charge with my credit card company, Citibank. That got KBA's attention, but not in a useful way -- they were just angling for me to drop the charge dispute without actually sending me a check. When I made it clear I wanted to see the money first, the refused and promised to drag out the dispute process as long as possible. Seriously, KBA's representative promised me the dispute process would take twice as long as Citi told me it would take. He seemed very familiar with this process.

Citibank was great at handling the dispute. They gave me a provisional credit right away. Sure enough KBA dragged out the dispute process for many weeks, but Citi took care of that for me. Towards the end of the dispute period I did get one more call from KBA, telling me I would be receiving a refund check right away. I politely said thank you, but didn't believe a word of it. Sure enough, no check.

I remain puzzled why KBA didn't simply refund my money. Did they think I'd just drop the matter, or forget about it somehow? Regardless, they did lose me as a customer. Hopefully my experience will help you before doing business with KBA, so that some good comes from this experience."

"I love the ceramic kamado BBQ grill is just what I needed for my camping trips! Its standing height is great, and not too high or low. The fuel type is charcoal and easy to use. Perfect for a Sunday grilling brunch. I will also be buying some of the BBQ accessories pretty soon!"

"Thanks for such a spacious & trendy medical cabinet where I can hide tons of stuff. Product is very well well made...I love its finishing on the edges. Will soon share pictures once got other things done."

"Great shower combination! I had a project of a customized bathroom and this product turned out awesome, ty!"

"Bought a six-drawer dress from this site and all of my daily wear clothes fit perfectly inside it. It also got a mirror attached to it. Suits fell with my bedroom interiors. Great!! "

"I am super satisfied with this commercial-style kitchen faucet. It looks all stylish, the best thing, it suits my kitchen's decor very well. Happy customer. "

"The Kraus Vessel Glass Waterfall Faucet is exceptionally advanced and looks elegant with my bathroom interiors. The price is slightly high for my budget, but it seems like a sensible investment. "

"Finally found the exact shower head for which I was looking for so long. I like its Slim Square shape, and overall goes well with my bathroom decor. "

"The chesmont electric fireplace is a proud purchase for me. I find the driftwood and crystal blend to be sophisticated. It has got two heat setting options, timer mode, and multiple color options to match the home decor. Heats the room, appropriately. "

"Got my kitchen sink delivered on time and in great condition. Talking about the quality, then it is A1, and fine finishing makes it all worthy. Happy with my purchase and would definitely buy many more products from this site shortly. "

"Bought a bathtub along with a set of 03 tub fillers from this place and got it delivered to my home on time. The packaging was done really nice and there wasn't any damage done to it. Would definitely recommend it to my friends. WOW!!!"

"****AVOID THIS COMPANY**** I SUSPECT THIS WAS REFURBISHED / REPACKAGED OR A COUNTERFEIT
Ordered a Toto Legato from KBAuthority. It was left on our driveway, leaving no ability to sign nor add the "pending inspection" clause as directed. The box was completely open on one corner, so I took photos.

Because Toto shipped the components inside other boxes and the toilet itself was undamaged, we assumed we were good. As this is our 4th Toto toilet, we were shocked that the packaging not on par with the other toilets we've received that had injection mold packing and took 2 hours to unwrap.

The plumber arrived at 1:30pm PST the next day and was nearly done with the install when he said the "fill tube clip" was broken, and we could not use the toilet without this part. I called KBAuthority immediately, but it was already closed for the day. I decided to pay the plumber for the fill tube clip at that time because it was cheaper than having the plumber return.

Next, the plumber told me that there was no toilet seat in any of the component boxes that came in the shipping box.

I provided pictures to illustrate the box condition,the plumber's receipt for verification, and requested KBAuthority provided the missing lid and fill tube clip in case the generic clip didn't hold up. I called KBAuthority, reported the problem, filled out the claim form, and here's their reply:

"Thank you for your recent purchase with us at KBauthority.com. [2 irrelevant paragraphs omitted] Please also note any damaged items must be reported back to KBA within 48 hours; so that we can request either a replacement part or refund for you.

We do not advise, or suggest that you go elsewhere to get the parts replaced, and if you do, it is on you if you purchase an item elsewhere; we do not compensate/refund for parts you purchased outside of KBA."

I cannot prove a toilet seat (~$70) is missing in the box when it is not there! Further, the 48 hours wasn't sufficient time for me to get the plumber scheduled and installing the toilet when the broken tube filler was discovered. Seems to me that you should honor the customer request if the customer contacts you within 30 days, but 48 hours makes it impossible to get the product inspected and installed. They know that.

I had three calls with KBAuthority customer service; in two cases the reps were downright condescending and rude. The first rep was nice but provided inaccurate information (she told me the Toto was experiencing a shortage and no toilet could be shipped until late September; then it shipped two days later). My guess is that these reps are constantly battling with angry customers and it causes them to lose their cool as the day passes.

I'm off to open a case with Toto to verify this is a legitimate Toto toilet with Toto parts. I would have never ordered from these guys except they were the only company who showed the toilet as in stock, and our toilet was broken. Boo."