"I want to thank KBAuthority for the prompt service and warranty offered on the bathtubs that I bought. The tub is looking very beautiful and classy, due to its pearl white finish. I am very satisfied with the purchase."
"Contacted customer service to purchase two mirrors to match my bathroom vanity. The mirrors were out of stock so customer service assisted me in my order. Excellent customer service and the mirrors arrived quicker than I thought. The mirrors are absolutely gorgeous and look beautiful with my vanity! Couldn’t be more satisfied with customer service and the mirrors. "
"Best price, arrived quicker than promised in great condition "
"5 stars! The showerhead that I purchased from KBAuthority is just amazing and was easy to install in my bathroom as well. Its sleek design makes it look more beautiful. One of the best things about the showerhead is that its wide pattern makes it pour water gently against the skin. Highly impressed with my purchase. Thank you."
"A mirror came badly damaged to a commercial project I’m working on. After sending photos of the damaged box and mirror, they decided I would have to come out of pocket for this... after a week of many emails and calls. Made me look bad to my client and had to come out of pocket to repair it, and it still looks terrible. Will never order from again. Bad service. "
"Highly pleased with their excellent service. I bought a bath cabinet from KBAuthority and it fits the decor of my bathroom very well. They delivered it to me before the expected time and without any issues. Overall it was a great experience!"
"I ordered an expensive toilet. It arrived in about 2 days at my doorstep in perfect condition. I installed it easily and liked it so much I ordered another just like it. Again it arrived in a couple days in perfect condition and now I'm a lot happier!"
"I just received the bathtub that I bought from KBAuthority!. It fits well with the interior of my bathroom, making it look more luxurious. Plus, I got a nice discount on my purchase. Excellent Site."
"Ordered various accessories from KBAuthority during the renovation of my 3 bathrooms and 1 kitchen. I called them multiple times for product inquiry, and I have received a polite response from their team every time. Their staff has been extremely helpful and professional. Moreover, they always offer a notable discount on the overall deal. Good job!! "
"I have been shopping from KBAuthority for a couple of months, and the experience is just amazing. A few days back, I purchased a cabinet for my kitchen which looks just awesome and goes perfectly with my kitchen theme. They also delivered my product on time and without breaking anything. Really very pleased with their service. "
"Great Products!! Last week, I purchased a couple of bathroom faucets and I’m getting much appreciation for their stunning finish. The products that I bought from here, looks good and blends nicely with the theme of my bathroom. Very much satisfied with my purchase. Highly Recommended!"
"The overall experience was good. I ordered a Brizo Litze WIDESPREAD LAVATORY FAUCET - LESS HANDLES 65337LF-PCLHP and WIDESPREAD HANDLE KIT - EXTENDED LEVER HL5335-PC from them. The delivery was fast and the products came in good condition and matched their description. The price was the lowest on the internet and the custom service communication was easy and productive. So if I need anything else for my bathroom, I will definitely order from them again!"
"I ordered a controller for an automatic faucet. They called me the next day to tell me they would ship me a comparable one they had in stock since they didn't carry the product on their website. They had a guaranteed ship date of November 7th, and an estimated a delivery of December 12th, which was a month and a half! I finished the project by the end of the year and it finally arrived January 9th. (I can see on the invoice from the box that they printed the paper January 3rd, so I'm not sure how they shipped it November 7th)
I returned it as soon as I received it, since the project was over. They said I needed to cover the shipping and pay an additional 20% restocking fee. When I explained that they were a month late from their shipping estimate, they said it was my fault for not canceling my order before it arrived, and the only option was to lose the money.
I would choose any other company if possible."
"I ordered a toilet and a washlet toilet seat. I requested that I select the delivery date, as the item was to be delivered curb side and I love in an apartment building. I wanted to be there to ensure that it would be brought in properly. The representative I spoke with (I think it was Nick) agreed to those terms. Long story short, the company decided to deliver the toilet when they felt like it. It was delivered cracked with porcelain shards all over the place. I When I requested a replacement the day it was delivered, they told me there were no more of these toilets, and that I was responsible for removing the really large and heavy toilet out of my building on my own. No help AT All. No , "Can we offer to try to find a comparable replacement?" I was beginning demolition in just a week, and this company really dropped the ball, or should I say toilet.
I'm never buying from this company again."
"We ordered and paid for our items in August and were told they would arrive here by October 15. We had to follow up with KB Authority multiple times only to be told the items would be delivered a month later then another month later. Finally we received the items nearly THREE MONTHS late. Our contractors were off the job as the remodeling was completed in November. KB should let customers know up front that their estimates are quiet rough and lead times may be off by several months. We like the end product but having to pay upfront and then keep having lead times lengthened is not what was expected. In addition, once the items were at the local trucking company we discovered that KB had provide the WRONG phone number to the trucking company delaying delivery once again. Had we not actively stayed on top of this it is doubtful we ever would have received the product. Buyer beware!"