ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.59/5
Chance of future purchase:
4.86/5
Shipping & packaging:
5.00/5
Customer service:
4.93/5
Return/Replacement policy:
4.92/5

5/5

2023-07-31

item arrived quickly

"item arrived quickly and in great condition"


4/5

2023-07-31

GREAT

"This was my first ever purchase with KEH as well as my first purchase PRE-OWNED (I've always felt safer buying new) - I'm in love!! Camera came fast, looked in better shape than I anticipated. I only knocked down a star because I felt the packaging for shipping could have been better/more secure.
I will certainly use KEH again :)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2023-07-28

Great value

"As described fast shipping. 5 stars "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-07-27

Two orders, batting 1000

"After two separate orders from this place, they're keeping my business so far. First order was an old Nikon DSLR lens - came promptly and well packed, and works great. Second order was a camera body and zoom lens - same experience: prompt orderly delivery of excellent gear. If they want to drive me off, they're going about it the wrong way."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

4/5

2023-07-27

Outstanding customer service!

"I received a lense that I think was misrepresented. Cheyenne, in customer service was extremely thoughtful and helped me resolve my concerns. An exchange is underway! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-07-24

Canon lens purchase

"The lens was promptly shipped and was exactly what we expected in terms of being a like-new lens. Easy to navigate the web site to see available inventory."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2023-07-09

Great camera, fast shipping. Canada

"Camera is in excellent condition as described. But I paid a lot of duties and taxes from Canada, I hadn’t calculated that in the price. Almost 700$. My own fault. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2023-07-07

GoPro HERO 9 Black

"Thanks for the great price. GoPro HERO 9 Black arrived in short time, better condition as I expected, looked as if purchased new from manufacturer "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-06-29

My new go-to

"KEH offers great products at great prices. The shipping was very fast and I’m very happy with the quality of my lens!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

3/5

2023-06-28

Not totally protecting an expensive lens during shipping

"I purchased a used Nikon 500 F5.6 PF lens which was about $2,400--not a cheap lens.
It came without front and back lens covers which exposed the lens to dust and dirt.

For a few dollars the caps could have been included--actually sent KEH the listing for the ones Amazon offers.

KEH needs to be more concerned about the customer experience
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2023-06-26

So glad I found KEH!

"I'm so thankful I heard about KEH. My new camera and lens arrived on time and I'm loving both of them!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-06-19

100% but again

"Quick shipping, great price, packing of product was top notch. I use them all the time and am NEVER disappointed."


5/5

2023-06-17

Superb

"My experience with KEH was superb. My camera was like new and works exceptionally."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-06-14

Nikkor 24-70mm

"This lens exceed expectations. Great quality and quick delivery. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2023-06-10

Prompt Delivery and Camera works well

"The camera came very quickly and it is working fine. No manual included. Very nice camera body case included which I had not anticipated. The only thing is I found the strap and eypiece cover did not come with it. This seems like it should have been included. I have another Canon camera and I am pretty confident that the cover from the old camera will fit so I am good."