"Classic bait and switch. Ordered a pot for a better price than Amazon, have to pay for shipping, but oh well. Then get an email from "Order Processing Dept", not even a name of a rep, stating that my item was sold to another customer right before I ordered. Also, Lodge is having troubles keeping up with manufacturing. How convenient! They say please wait and we'll mail out soon. Well 20 days pass and no word. I send an email in the yesterday evening to cancel my order. Guess what, 6am I get an email that "has already been sent to our warehouse to ship today". So it hasn't shipped yet but still KaTom is gonna go ahead despite my instructions. I call customer service, get transferred to a voicemail. Call back, ask for a supervisor, wait on hold for 10 minutes, before calling again. Finally get a supervisor, who gives lame excuse after excuse that worsens the situation. I tell her to provide a prepaid return shipping label, have to repeat 3 times, and she says she has to ask her office manager and will get answer in 5 days. She says, if I want I can call back at that time. So this supervisor not only does not have the authority to have a return label made, but she may or may not follow up on this incident. Worst customer service experience ever! NEVER again!"
"I thought I had found a great low priced supplier...low prices, yes. Service...NONE! I sell a good bit of restaurant supplies in my business so when Ka Tom shipped me the wrong items I called for a return. It was clearly their fault! The pictures on their website was even wrong! Also it was all on their recording what I ordered. I surely expected them to pay for the return shipping but after their "investigation," I was told they were not going to cover it. I asked to speak with a supervisor and was told she was out sick but would call me the next day. She never called. I sent an email to Ka Tom explaining the situation yet again and never even received a response. Funny thing is it would have cost them less than $10.00 for the shipping and I would have probably spent $5000-$10000 dollars this year with them. Their lack of customer service has probably cost them millions and they don't seem to care."
"I ordered some garbage bins (in stock) on the 12th and they got here on the 17th (it probably would have arrived a day earlier, but the 16th was a holiday). Everything went as planned except they said they would notify me when it shipped so I could track it. The shipment came in short order, so no worries there. I didn't have have to deal with customer service at all so I can't speak to that side of the business."
"After Katom emailed me stating my item(s) were not in stock I began reading these posts and became a little worried but having received my order I am well pleased. Items were well packed and at a good price. In my one call to them they were able to tell me when my items were due to them. It was just before Christmas and everyone else was out of stock on my coffee maker as well but often some of the other sites did tell me they were out of stock in advance."
"I have placed a couple of orders with KATOM. Some otf the items were not in stock and delivery was delayed. I had no other problems."
"Horrible experience. Nobody seemed to be able to give me a straight answer & I had to chase chase chase for a firm delivery date for three weeks. Promises of followup & callback not once came true. They strung me along for 1 entire month after taking my order, originally telling me my Bunn milk steamer would deliver in a week or so. Cancelled my order after completely wasting my valuable time & received way better service & actual firm delivery dates over at Instawares.com."
"Bad return policy, will never buy from them again. "
"POOR customer service, but good quality product.
I received 3 emails with 3 different order numbers for the same items! Very confusing system.
I also received order tracking information for several OTHER customers in different states including their shipping address and the total dollar amount of their purchase. I consider this to be a privacy and security issue.
I escalated this to their "Customer service manager" who was not even apologetic. I told her I was concerned that there may be fraudulent activity on my card since my order number referenced other people's tracking information. She simply said she would contact the "IT GUY" and proceeded to say something about a "Mainframe"---- really???
I would NOT purchase from them again!"