"My daughter wanted a High Sierra backpack that had been discontinued, but WorldTraveler still had some in stock. This price was a little high, but it was the only backpack that would do, so I ordered it. It shipped in a reasonable amount of time, and was exactly what my daughter wanted. The only thing that I wish they had done was to remove the tag that said it was marked down another $15 :( I also wish I had received an email when the order shipped...I checked my account online about a week after ordering and discovered UPS was going to deliver it the next day. Overall I (and my daughter) are very satisfied."

"My luggage arrived quickly and as advertised. The exact same item would have cost me more than DOUBLE at national retail store! Kaehler provided great service and value."

"Placed order online for store pick-up. Next day received a call that item was not available in stock and had to be ordered and shipped to me. I chose to pay for 2nd day air delivery. On the scheduled delivery date (end of day), I received a call from the Kaehler store. The order had not gone through, therefore, a new order had to be placed. They blamed the manufacturer. Three days later I received the ordered item twice. I had to alert Kaehler of the duplicate delivery. I have been quite disappointed with the experience."

"Kaehler World WorldTraveler had the lowest price anywhere on my Tumi leather briefcase. The entire transaction was lightening fast and professional. I would absolutely do business with them again."

"Fast shipping. Good selection of carry on luggage. I will buy my next bag from them when ready."

"The salesperson I spoke with was friendly, knowledgeable and helpful. The tweed Hartman bag we ordered arrived quickly and is a fantastic piece of luggage. "

"Order of a Tumi briefcase with 2nd day shipping was delivered promptly, though a wrong item was shipped :-( However, one phone call to Kaehler WorldTraveler was all needed to fix the mishap. And, the correct item was shipped overnight.

Impressed by the honesty of the business and the courtesy by the staff."

"My experience is incomplete. I ordered an IPAD bag on-line and the store where I was to pick it up said the item was backlogged and the manufacturer has not provided a delivery date. I decided to pend my order with the backlog because the bag is exactly what I want. My contact person was informative and understanding. Although, I would still like my bag very soon."

"Great prices, great products, fast delivery, what more could you ask for?"

"Online Service was just fine, and shipping reasonably fast, but I can't recommend this service to Canadian customers, who, like me will get utterly screwed by the outrageous UPS ground "Customs Broker" fee, which UPS Claims the retailers are aware of. This doesn't seem to be charged by other shippers to Canada (at least I've never paid it before). This resulted in an added cost of nearly 30% of my purchase price being added by the delivery guy. A complaint email to Kaehler elicited no response at all, not even a PFO letter, I'd recommend giving these guys a miss - buy somewhere else.

EDIT - after a short delay, Kaehler went to great efforts to look into my issue, and have resolved this problem with the shipping for future Canadian customers, as well as offering me a credit to make up for the aggravation - very happy with the remedial work - thanks Buzz."

"My order was shipped to my billing address, not the shipping address given. UPS could not deliver it so I had to place a hold on the shipment and trek across town to pick it up. Very inconvenient. Put the right address on the box!

EDIT: Kaehler acknowledged their goof and issued a 15% credit to my account and a 10% discount on my next order. Very professionally handled and quite gracious of them. "

"I ordered a piece of Lipault luggage. The web site gave me all the information I needed, and the price was very comparable with other stores that sold this line. The item arrived when expected. I am very happy with my dealings with Kaehler WorldTraveler and will check their web site when I need any more luggage or travel goods."

"--the emails confirming the order and shipment are incredibly difficult to find in my inbox, they are not listed as 'Kaehler', they are listed as 'customerservice' or 'worldtraveler'.

--I called earlier in the week noting I was under very tight time constraints and was told the bag had probably been shipped and should arrive in time. But it wasn't shipped and it won't arrive in time. As much as I was hoping this was the bag I was going to take with me on my travels, I am going to have to refuse shipment and take another bag instead. That's disappointing.

further note: Kaehler stepped up immediately to apologize and try to make good on the situation. that's great customer service."

"Kaehler's Website was great and easy to use. I liked that I was able to find what I needed and while I was looking for it I found other items that I liked for future purchases. Delivery was prompt and I am very happy with my entire experience."