"I'll echo the other two reviews here. cheaply built. broken from day 1... difficult costumer service... the best they can do is replace some parts of the product so that you'll be back to having a broken piece of junk soon after. "

"Totally not worth the money and you'll be left feeling like you got scammed. There are better pens that you can buy attachments for that work for both dry herb, and oil. This works well for oil but it leaves you with a plastic taste in your mouth. The eliquid atomizer was working as well but it is expensive to replace the cartridges (+ shipping) and hard to find around my location. The dry herb does not work at all and is the main reason I bought it in the first place. Tried to contact their customer service and they kept insisting that it works and I might have a defective atomizer and they'd send me a new one. Never received it. Also I know it was not defective because the coil will get very hot, it just burns the product and I can't get any out of it. Also, they expect you to buy their honeycomb glass inserts for $10 which will turn this dry herb combustion into 'vaporizing' instead. Bs. My button kept getting stuck as well and the mouthpiece gets quite hot after little use. If you're serious about a vaporizer you are better off paying more and getting the Pax by Ploom, Indica, or Magic-Flight Launch Box."

"This company has extremely poor customer service. The product is very cheaply made and definitely not worth the money they are charging. I expected a much higher quality item at this price. In fact, mine didn’t work. After sending it back, they claim it works fine and they've sent it back to me with only one part replaced - three parts were not working when I returned it. We'll see if it works when it gets here.

If you order, be very sure - because they have a strict no refunds policy. So, when you realize you've been duped into buying a cheap piece of junk at a premium price, you are out of luck. How convenient for them.

Customer service by phone was not available when I called to talk about my defective vaporizer. There was a voice message that said to email them instead. It took 7 days of back and forth with a very rude, condescending representative to even get them to understand that the item didn't work. To make matters worse, they actually expected me to pay return shipping on an item that arrived defective.

Oh, and the "lifetime warranty" they mention on their website? That applies only to the battery - which, according to their CS rep, almost never fails. So, the atomizer attachments are not covered. 3/3 of mine didn't work.

This was the worst purchase I've ever made, hands down. I got ripped off and I'm writing this review so that someone else might be saved the trouble.
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