"Kenmar Watches is a great website! I ordered my G-Shock GWX8900B-7 on Sunday (August 26) and I got to pick what I wanted for free to come with the watch so I picked a $65 pair of sunglasses (they say it is $65 but it is free so who cares). I picked the free shipping and I was disapointed because it said it would take 6-10 days to arrive. The whole order was still cheaper than anywhere else so I checked out and completed the order. Then 3 days later (today August 29) my brand new G-Shock and pair of free sunglasses arrived at my door. That is a week faster than what I expected. It has the manual and all the papers and everything. I cannot express how awesome Kenmar Watches is. Thank you so much Kenmar. I will be ordering more watches from here and recomending it to my friends."
"I just ordered a watch from kenmarwathes.com, but I was very weary because of the reviews on this website. The watch that I wanted was $130 everywhere else and this site had it on sale for $87. I ordered on Monday at 3:30 pm, received a confirmation from the website Tuesday at 9:00 am saying my package had been shipped, and at 3:15 pm received the confirmation from FedEx. I received my watch Friday, in pristine condition, exactly what I had ordered, and with a prepaid FedEx label in case I needed to return it. Very happy with this transaction, and I would definitely recommend this website."
"This review is watchwear.com, which through a paypal payment, I found is the same company as kenmarwatches.com. I ordered two watches on separate occasions, both through shoprunner, where I'm supposed to get 2-day shipping. Almost a week later, nothing has arrived. The tracking number provided for one package doesn't even say if it was picked up or not. Customer service is quick tho to respond by email. Bought a watch for my husband, and my dad, for father's day, and father's day has come and gone For one purchase they claim they didn't know it was supposed to be 2-day shipping. Something seems fishy with this company. The only reason why I even bought from this site was because of its affiliation with Shoprunner. Beware, either site, I believe, is run by the same people."
"I've been saving up to buy a new watch all year, till finally Kenmar gave me 45% off list on a new Wenger Nomad. The red one often sell for 60% off list on Amazon, but the rarer green version that I wanted was hard to find for less than 30% off list. I was very grateful that Kenmar priced this watch fairly based on a markup above it's dealer cost, not more just because of the color rarity out into the end user market. They shipped the same Friday I paid, and it arrived well packed by FedEx on the following Tuesday. They were prompt with all email inquiries, and provided a tracking number so I knew when to be home to meet FedEx. I will definitely check with Kenmar first when ever I or a friend is looking for a new watch."
"I needed a watch for a last minute Birthday present, and Kenmar Watches delivered. After speaking via live chat they assured me the watch would arrive on time, and it did! Customer service confirmed my payment and sent shipping details as soon as the packaged shipped. I received the watch early and the present was a hit!"
"Ordered a $800 dollar watch from Kenmar. Actually kind of nice they didn't have it in stock and notified me when it was. The watch didn't work out and I had to send it back for a refund. While the price was refunded minus shipping, they didn't refund the sales tax (we are both in Michigan so through a separate transaction I paid the tax). It was very difficult to get the $50 in taxes back and finally had to file a dispute with Paypal to get it resolved. They actually claimed they "double checked" and insisted they had already refunded the tax which they hadn't. They stuck with the story even after I sent them the transaction history from Paypal I'm not sure if it was an honest mistake or not but it was enough to turn me off from using them again. "
"I ordered a watch from them last week. The live chat feature is awesome on their site, you know you are speaking to a real person. It seemed as though it shipped the day i ordered it. Pretty flawless, i would recomend them"
"During the last three months I have purchased 3 watches from Kenmarwatches. The orders were processed promptly and all items were exactly as represented. I have found that they have numerous websites and recommend that you call and negotiate your best price. "
"I ordered a brand new Tissot watch from Kenmarwatch last week, but actually received a used one. The stain on its leather strap is so obvious. Here is the link to some pictures.
http://forums.watchuseek.com/showthread.php?t=385060"
"Great customer service and fast shipping. Got tired of the back-orders from Amazon.com so researched sellers from Google. Glad I did, I called Kenmar to verify stock, and their service dept. assured me it was in. I received the watch 3 days later. Amazon hasn't shipped anything that fast. Highly recommend these guys."
"KENMAR WATCHES is great. I ordered my CASIO watch and I got it in 2 days. I was unable to figure it out and called their 800 line and a rep explained the functions. I would buy from them again. I bought a 99 watch and was treated as if I bought a 999 watch! "
"I recently purchased a new Citizen Eco-drive watch at an unbeatable price. After purchasing, i found this site and got nervous. Luckily, my experience with this company was nothing as decribed in this website. The shipping was quick and free. I ordered it on Monday morning and had the watch by Thursday. I received the exact watch that I order in brand new condition with warranty card and everything. Their warranty is through Jeffery's as described in their website. If you make your purchase and pay via paypal, your receipt will say Jeffery's on it. I totally recommend this website. They have great prices on watches and expedited shipping. Also, if you call the phone number on their website there is a live person on the other side to answer questions, unlike some other website that only communicate via the web. As always, you should do your research before purchasing to make sure that you are getting the best deal possible. Thank you Kenmar for my new watch =)"
"I have to say after reading all the previous reviews, got me a little worry. For my order, Kenmar shipped it the next business day. Even though, the watch had a problem--I think it is the manufacturer problem. One phone call to Kenmar, they sent me a label right a way to ship back the watch. Exactly a week after I shipped the watch back, I got the replacement in the mail. They are very courteous and very professional over the phone. "
"NEVER BUY FROM KENMAR WATCHES. They will give you the run around. I waited almost a month. I called every other week. I got a different story from someone every time I called. First it was the watch missed its ship date, then it was the watch is being backordered, then yes we have shipped it you should receive it on Wednesday (which was a week later) Never got it, called again they said that they no longer sold the watch I had ordered. STAY AWAY. I know we all want a deal, so I ignored all the bad feedback. But the majority of the reviews online were completely right! Kenmar watch is a horrible company. Don't be fooled by the sweet customer service people.
Citizen EW1370-52D
"
"I bought a watch from an internet store called GoldDuo.com and they happily took my money and paid to have the item shipped by USPS Priority Mail to my PO Box. Four days later I get an email telling me that they do not ship to PO Boxes (funny if your shipping via USPS that I paid for you can ship to my PO Box). They decided without talking to me to ship it FedEx to my “billing address” that I don’t live at anymore. I sent them several emails to correct this and they never responded.
I am required to inspect the item before I accept it, since it was not shipped to a place I am at it was just left by the FedEx guy and now I am stuck with it according to the GoldDuo policy. To my disbelief when I opened the shipping box, I find the watch was sent without a case, no manual, no warranty card, just a watch thrown in a cardboard shipping box. The watch looks used like it was a display. They tell you must call or email for an RMA, yet they have no phone number and do not respond to emails. They also go on to say “Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Gold Duo's Return Procedure will be breached and Gold Duo will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.” OK so they never send those items but want me to send them back?
I looked at the shipping label on the box and it said from ***-***-**** Shipping Dept. Jeffrey Inc. I googled the phone number and it comes back to Jeffrey Inc who is also Kenmar watches.
Nothing like one internet store front putting up a place for another.
I am in the process of filing a claim with PayPal since no one ever responds to my emails. Will also file complaints with the BBB and ResellerRatings.com
UPDATE 06/18/09
Kenmar did call back and gave me the run around stating the seller knew what they were buying and it was not Kenmar's fault it was not disclosed to me. They also said the (and I love this part) that the maker of a 100% Swiss Made watch DOES NOT ship any of the watches they buy in a display box (name for a regular box your watch comes in) nor do they supply any instructions or a warranty card. Kenmar really expected me to believe the watch comes from the manufacturer with NOTHING. When I asked what watch maker makes a watch and then doesn't even ship it in a box? I was told I needed to contact the seller. I told them they are liars.
Lastly I filed a claim with PayPal and it was escalated and within 45 minutes of escalating my complaint to PayPal they emailed me back with the case closed as PayPal does not handle disputes over the quality of an item.
Apparently PayPal now fully supports consumers being ripped of by scamming sellers. You can sell anything and accept PayPal and as long as you ship a rock with a tracking number PayPal will not give you a refund.
The Federal Government needs to put PayPal out of business. They only help spread the scammers of the world so they can still get a cut.
In summary, I bought what was advertised as new watch from a website, was dropped shipped a USED watch from someone else and PayPal finds all this to be perfectly acceptable and will not investigate or help me get my money back.
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