"Placed an order for the R4DS SDHC card along with a 4 GB SanDisk memory card. Just received order today(21 days after the initial order was placed(20 after it was processed and payed for). I spent an additional fare for expedited 3-5 business day shipping. My initial expectations from resellerratings.com for Kick Gaming were excellent and I ordered without any hesitation; however, I have experienced the worst possible customer service along with the longest time I have ever had to wait for any order online.
After placing the order on the 19th I received only a confirmation and receipt thanking me for my purchase, which was expected. I received no other e-mails during the expected up to 5 business days. So on the 5th business day I decided to send an e-mail. I waited for a prompt response, which I received the following day explaining to me in the most short and unprofessional manor that although my R4DS SDHC card was in stock, the SDHC SanDisk card was back ordered. I explained I understood this and hoped that it would be shipped asap when It was replenished. I continued e-mailing up until today back and forth checking on the status of my order. I was responded to every time; however, each e-mail I received was very short and rude. When I finally was given information regarding the shipment I was told it "should" be shipped by a certain date. I followed up on that date and I was told that it was shipped the day before. During this time I received no confirmation of shipment, no tracking number, nothing. It appears that Kick Gaming is a legitimate company, and have gotten nothing but praise from all other customers; however, it looks like I got the short end of the stick and will not be ordering from this company again.
Additionally, I would have appreciated If i was informed regarding the back order status of the memory card before purchasing, I would have even appreciated a preemptive e-mail telling me it was back ordered, not me having to pry the information. "
"Order was processed quickly, and fast shipping too.
will buy from them again.
"
"Shipping is fast and their prices are pretty good and very competitive. They really take care of their customers."
"Great selection, excellent customer service and extremely fast shipping. There was a mix up at the post office that caused my order to be shipped using a slower method, but they were quick to offer a discount on the shipping. I highly recommend Kick Gaming, and will order from them again."
"Works like a dream fast shipping good service "
"Although I placed the order on the 15th of April, it was not processed until the 18th.
During this time the memory card I had ordered ran out of stock. Due to the circumstances, after a week and a little prodding, kickgaming replaced the 4Gb memory card with an 8Gb memory card that was in stock at no extra charge.
It shipped promptly and arrived in about 2 days.
Overall I think it took them a little longer than it could have to ship the order but I am happy with the better memory card and I believe it compensates for the wait perfectly."
"Fast shipping, great service. I'll definitely use this as my default online game shopping service!"
"Fast shipping, great product. Very good!"
"Frequent customer great service and will do business again."
"Placed an order and it was processed quickly. Shipped and took less than a week to arrive. The package had no damage and all pieces of my order were there. Planning on making more purchases soon!
5/5 stars!"
"Product works as advertised and I received it within the expected delivery date."
"I've used Kick Gaming a couple of times now, and find their service to be impeccable, and the shipping price incredible. For Nintendo handheld needs, they're my go-to source.
Items arrived well packed, complete, with an extra gift for completing the survey. These guys rock!"
"Awesome delivery!!
Got my package in 3 days.
Product delivery condition is excellent! No damage.
Price is at par with other places.
Very happy with kick gaming so far."
"Prompt delivery of the package.
Emails from the seller kept me updated as to its status which was nice. Service was excellent.
I'd definitely purchase something from them again."
"Very quick shipping time. This is the first time I have purchased an item from Kick Gaming and already I can tell they are a very reputable store with a wide range of products for me to buy. They shipped the item I bought within 24 hours and I'm sure I will get the item in perfect condition, especially after seeing the countless positive reviews this company receives. Thanks!"