"Ordered some clothes from them beginning of April. Sent me a backorder slip saying the order would ship April 15th - it doesn't.
On the 28th of April, their site says the item has shipped - but going to the tracking information shows that only a label has been created, nothing more.
Mid-May, I insist on a refund. Customer Service tells me I have to wait 30 days. I reply it's been longer than 30 days - I ordered this in the beginning of April. I'm told I have to wait 30 days since the label was created, then I'm blocked from chatting with Customer Service.
In that time, I've done business online with several reputable companies, that don't have a problem shipping product. KingSize, however, is either incapable of shipping product - or is a scam. Either way, the end result is the same - I'm out my money, and don't have product to show for it."
"I ordered 3 shirts on March 27th, it is now April 20th. Just seven more days and it will be a month. It took them two weeks to ship my item and now it is stuck 3 hours away from my home. It has been there for 5 days. Not sure who they use for shipping as the USPS tracking info says waiting to receive the package. I emailed their customer service team two weeks ago and received no replay. If I had known I was going to have to wait for a month to receive my purchase, I would never have ordered from these guys. I wish I had seen all the bad reviews before ordering. Just for reference I ordered a watch from Singapore and got it here in 4 days. These guys can't get three shirts from Indianna to Texas in a month. Buyer BEWARE."
"I placed an order and waited ten days for the order to be processed. when I noticed that the order had not been processed, I called to cancel the order and they refused to do so citing that when the order reaches process status, they cannot cancel it. The order showed as process the day I placed the order, and after ten days it remained in that status. I was guaranteed delivery in 4-10 business days. In addition to this, I reached out to customer service via email and calls. I sent emails requesting an update, which were never responded to. My calls to customer service took 30 minutes to get someone on the phone after three calls. customer service refused to process the cancellation because the order was in process status, even though the order had been in that status for ten days with a guarantee that the order would be delivered in 7-10 business days. Do not trust them."
"WORST shipping ever!! 13 days to ship it then 8 more days to get it to me. They charge you high shipping but you still wait anywhere from 15-20 days for your order. Horrible customer service from I'm not sure what country, and it ships from USA...."
"I sent my items back 2weeks ago. I check my email and it say it will be delivered on the 4th of February. I go to check to see if it was delivered on the 5th and I see it says NaN and I am like what is going on. So I emailed them to ask what is the problem at first I was getting the run around then yesterday I get a email saying it take 2 to 3 weeks for them to receive your return I am like it's been 2 weeks going on 3 and nothing then they charge you a 10 dollars restocking fee for what I don't know. The stuff the sell is not fit for a dog to Wear. Don't buy from them."
"I have had the kind of experience that one would expect from dealing with a boiler room operation. I ordered a coat over a month ago, and according to the tracking information, it is stuck some where. I have since ordered a similar coat instead from Haband and received it quickly. I have been back and forth with King Size wanting a refund, all to no avail. They had the audacity to send me a credit card, which will be cut up into tiny pieces. DO NOT DO BUSINESS WITH THIS COMPANY!"
"The order states that it was shipped weeks ago. The USPS states label created, but no package ever received. No answer to multiple emails, just a canned response that they will respond to email in the order they received them. I will report the company for fraud, however, since they probably aren't even in this country, it likely will do nothing. Live and learn."
"AFTER SEVERAL REQUESTS FOR "WHERES MY ORDER" THEY SEND ME A BOGAS TIME LINE THAT IT WAS DELIVERED ON THE 3rd. THEN SORRY DELAYED TO ARRIVE THE 13th. THE BS TIME LINE SHOWS THE PACKEGE EVEVEYWHERE IVEN MY CITY THEN TO ANOTHER STATE,, ALL BS"
"FOR MY BIRTHDAY I GOT TWO VERY OVERSIZED AND OVERPRICED GARMENTS MADE IN CHINA. THEY WERE RIDICULOUSLY OVERSIZED, SO I THOUGHT WASHING THEM WOULD HELP. IT DIDN'T. THIS DEN OF THIEVES WOULD NOT TAKE ANYTHING BACK THAT HAD BEEN WASHED. MY WIFE WAS RIPPED OFF NEARLY A HUNDRED BUCKS WHILE THES A-HOLES LAUGHED ABOUT ME NOT BEING ABLE TO DO ANYTHING ABOUT IT. I WISH SOCIETY WOULD HURRY UP AND COLLAPSE COMPLETELY SO THAT PEOPLE LIKE THIS WOULD HAVE TO USE FORCE INSTEAD OF LIES TO STEAL."
"In June I purchased four shirts for my husband. When my Comenity credit card statement came in I noticed that I was charged twice for the shirts.
Kingsize says I placed two orders when I only placed one order and only received the four shirts not eight like kingsize is saying.
I have been trying to resolve this issue since then. I still do not have a resolution to the problem."
"ive been using king size for several years but i think thats got to come to an end. i am so sick of their horrible customer service and slow shipping. i just placed an order on sept 17, 2020 and theyve told me it will take 18 days to arrive. to add insult to injury, its not even free shipping. they charge a premium for the worst shipping method available (fedex smartpost). i do not recommend king size to anyone. avoid like the plague. "
"I'll NEVER shop here again. I purchased here and when I received my order they did not fit. So I returned them. It sat in the warehouse for an extended time and I received a notice to pay my bill not til I called did they process my return order. After it was all returned I was still required to pay the shipping fee to me and then the return shipping fee. Plus 1 of the items was on back order in which case still came with my order and was all process and paid for at the same time but then they charged me an extra shipping fee. I spoke to a couple of different service representatives and they just pretty much told me to bad and I was required to pay. Never have I ever had to pay so much in shipping fees of items."
"It was good to see that there is a company that advertises TALL sizes. Only problem, what they ship is neither TALL nor sized correctly. Ordered size 40 shorts. Received size 38 of wrong length. Company doesn't seem to care; and they don't refund all your money if they screwed up. Additionally they ship late. You are charged for UPS, they ship via US Mail slow."
"All fat men are not 6'6"!!"
"I ordered two pair of pants on May 13, 2020. after 10 days I tried to cancel the order by contacting customer service. Customer service still hasn't got back to me on June 4 ,2020. I did get one pair of pants and they were terrible , thin denim and poor quality . Still waiting for the second pair 3 week later . I WILL NEVER ORDER FROM THESE PEOPLE AGAIN . "