ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
4.38/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2019-08-10

Parts

"Great service and quality parts. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-20

Beyond the call of duty

"They even makes sure the buyer buys the right parts. Twice they caught an error in the parts I ordered. The verify the part you want with the VIN to make sure you get the right parts for YOUR car and not a similar one. Thanks Kirby Subaru!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-07

Excellent service!

"They got all you need for subie parts! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-06-04

Superb ‼️

"Sean and his team crush it every time ‼️"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-04-06

Fast, excellent sevice

"Very good website, great prices, fast shipping and great service 5 stars all around. I should know I have been worming on Subarus exclusively since 1979.
Steve Courtice
"


Verified
5/5

2016-02-26

Quick, Efficient, and Effortless

"I already knew what I needed, went to the Kirby Website and placed the order without any confusion at all and the parts arrived a day earlier than promised."


Verified
5/5

2015-12-01

"Absolutely perfect from web site, ease of ordering, communication with the parts department and the actual delivery on time and a very pleasant delivery driver."


Verified
5/5

2015-10-15

"Very fast and courteous. Would highly recommend."


Verified
5/5

2015-04-03

"Part was delivered as promised!! Highly satisfied. "


Verified
5/5

2015-04-01

"No other dealer from the east coast to Chicago could provide my needed parts. I was repeatedly told they were no longer available.

At Kirby they immediately checked and found that they were, in fact, available and at a great price.

I was given an accurate shipping schedule.

They were and are the very best.
"


Verified
5/5

2015-02-17

"Everything went as expected. Very good impression."


Verified
5/5

2015-01-31

"Prompt service and shipping. Contacted me prior to shipping order to ask if I would prefer to wait for one additional part to complete my order or if I preferred partial order shipping. Good customer service and pricing. My only recommendation would be to allow a will-call option instead of a only shipping option since I live within driving distance to the dealership"


Verified
5/5

2015-01-26

"Very simple process of purchasing. I ordered a car cover for my Crosstrek. The item arrived sooner than the stated delivery date in perfect condition."


Verified
2/5

2014-11-16

"While the parts I ordered were correct, I was dissatisfied with "Shipping and Handling". I ordered two parts which arrived in one box weighing 5 pounds. The parts arrived 9 days later and the S&H charge was over THIRTY dollars. This alone will bring me to another retailer in the future."


Verified
5/5

2014-09-24

"Delivered as promised. Very good."