"I was so impressed with our experience in ordering, the shipping and contact. Our vanity and top arrived packed so well that all my worries about having it shipped was in vain. The vanity is a quality piece of furniture and price reasonable. Definitely would order from kitchensource.com again."

"Unlimited customer service by all...purchased a vanity that arrived with a cracked sink..received the replacement within 10 days. Shipping company on time...follow up service and help outstanding...great experience all around. Thank you for some of the best customer service in a long time..."

"I needed to call customer service 3 times regarding my range hood insert. Each time the representatives were helpful, knowledgeable, and responsive. Jessi went above and beyond when I needed to return my insert and order another one due to size constraints. Throughout my entire kitchen remodel, Kitchensource has been the best and easiest online company to work with."

"The product I received wasn't as expected due to an issue with the manufacturer (no fault of KitchenSource). The owner of KitchenSource was great to work with and we came to an amicable resolution and made the best of a bad situation. Its nice to know that Kitchensource cares about their customers! In addition to working with the owner we worked with Danita and she was wonderful too. The vanity we purchased seems to be good quality."

" I spoke with Danita several times regarding delays by the manufacturer shipping the product. Each time she was extremely understanding and helpful. Most recently when the product was delivered severely damaged, she immediately called the manufacturer and requested another delivery immediately. She couldn’t have been nicer or more helpful! "

"The whole experience of shopping for my kitchen remodel was wonderful from beginning to end. The website was easy to navigate so I found several options for the sink I was looking for as well as a range hood for my new stove. I called the 800 number because I had questions. I was never rushed or made to feel stupid with inquiries as I have been in box stores. Arlene helped with my initial questions and was very professional and nice. Jesse handled my subsequent calls to place two orders. She is a sheer delight to work with. I ordered my sink on Wednesday and it was delivered on Friday! Just placed my order for the range hood and it should arrive in a week or so. I am very satisfied and will continue to shop here."

"I ordered and returned an item. I was initially credited with an amount [much] less than even the cost to ship the item back, let alone the cost of the item, and wasn’t otherwise communicated with. I wrote a scathing review, and the company informed me that a mistake had been made and changed the refund. In the end, given that I had to pay shipping for both directions, the refund bit into the cost the item a bit. I think that two things should be done to improve user experience in these scenarios: (1) tell the user exactly how much refund they will receive and why before they ship the item back, and (2) do the same thing again before you apply the refund. With these two changes to the process the customer has full knowledge of what to expect and can make informed decisions, and will be happy with the company."

"I purchased 2 very expensive vanities. The vanities are very well made, except, they furniture does not match the American plumbing system hence requiring the European version. If I can't find the proper piping, we will have to drill a large hole into the first shelf in order to make room. After several emails, I was told that there is nothing they can do because the item sent, shouldn't have been sent in the first place. If I would have known that Kithchensource appears to be a third party, I would have not ordered via the company. How about, let's work together and get this resolved or guide me accordingly, even if it's going to cost me."

"When first I wrote this review I gave the product five stars but overall only gave three stars for sending only half the order with a one word explanation “backordered”. It didn’t offer a projected delivery date, who to contact, etc.
Arlene in customer service read my review, contacted me immediately, explaining that they thought the delivery was complete. She said the order would be taken care of right away. It was and I got my completed order within a couple of days. So I would like to amend my original review. The product is still five stars, but Arlene, if I could, I’d give you six stars. Great customer service! Thank you!!"

"Although I have not received the product yet I had to compliment Danita for her follow up and professional manner in working through the availability and scheduling. Very well done! "

"Products and shipment was fine. The problems start when you need to return an item. I ordered a corner lazy-Susan that was too tall after I read the online directions. After three calls to customer service I finally recieved a rude response with an RMA number. But be prepared for return shipping charges, restocking fees and a hassle. They just order products from other vendors and ship them...Ill use Amazon next time."

"Return calls took weeks. Returning a damaged item was almost impossible and return costs were huge. There is no sales department staff to help with picking out a specific product. I will never use this company again. "

"I bought a Virtu USA Bathroom Vanity and I absolutely LOVE it! The quality is great and it gives my bathroom a whole new contemporary look without breaking the bank. Customer Service was great with keeping me in the loop as to when to expect it and they were very helpful when I called to help figure out exactly what I want"

"I bought two expensive items totaling $418. They were packed very badly with no padding and were unsatisfactory. When I returned them they charged me for delivery and return plus a restocking fee. Therefore, the amount they credited me was $45. They wouldn’t return my calls. I do a lot of online shopping and this is the worst experience I have ever had. I have never had to give a bad yelp review to any other company"

"This company need to improve their communication and pricing."