"We recently placed an order @ Kitchen Tradition. The order was handled very efficiently. Customer service was great and very helpful with rebates. We will definitely use Kitchen Tradition for future purchases.
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"Ordered a LG washer and dryer and after 2 weeks had not heared back from them about delivery. Called the 888 number and spoke with a women who told me the items were on back order and would not be in for at least 3 weeks. Pushed me to cancel the order but I told her I could wait. 3 days later I got a phone call and an e-mail asking me to contact them. Again spoke with a female employee who told me the items were on back order and would not be in for at least 8 or more weeks. Again pushed me to cancel the order which I did. Not sure what was going on but did not get the sense that I was dealing with a professionally run company and am now concerned that I gave them my credit card informayion."
"It was bad, they kept the product active in their site but they don't have it to deliver. It's a shame and I'm very frustrated about the experience. I'll never try it again..."
"Best price i could find, good people and the shipping time was great !!!! A +++++"
"I had a wonderful experience with Kitchentradition.com
They were patient and knowledgeable and helped me pick out the best refrigerator to meet my needs. It was delivered and installed the next day in the most professional manner. I have never had such a smooth and enjoyable experience when purchasing appliances and by far the best prices and rebate offers out there!
Thank you!!"
"Had to cancel my order and had no issue with a prompt refund I received a call from customer service as a follow-up."
"I ordered a refrigerator online July 3. On July 6th I had not heard from anyone so I called to find out when it wouild ship so I could use the receipt to file the 3 rebates indicated on the web site. I was told the item was on back order. I called 3 more times with the same story each time (Meanwhile the item is still showing for sale on the web site.) The time limit for the 3 rebates has passed so the item will now cost me $600 more but Kitchen Traditions says it is not their fault and they will not get the rebate extended or lower the price. Poor customer service - false advertising.
Update 9/27 Merchant told NY Attorney Generals office I could have qualified for a rebate ($100) but not the rest of the rebate ($500). They couldn't provide the whole rebate since they were selling an item they didn't have even though it was advertised on their web site a week after I ordered. Classic bait and switch. When I complained I was being "uncooperative.""
"I would absolutely order a large appliance from KitchenTradition again. I ordered a dishwasher on Wednesday & it was here on Monday. The price was the best I could find after a lot of research."
"I bought a refrigerator, range and dishwasher. The purchasing process couldn't have been any quicker and easier -- just a telephone call. They matched another retailer's price on one item (the others already were the lowest prices I found) and gave a reduced shipping rate. Delivery was prompt and the items were put in my garage on pallets. The delivery person waited until I took a good look at the appliances. I was leery of buying such expensive items from such a faraway place, but all in all, it was a money-saving, satisfying experience."
"I called ahead to make sure the item was new and in stock b/c the price was so low. The package arrived ahead of time as described."
"Excellent customer service. Their sales reps were both courteous and professional.
Items arrived only days after order was placed.
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"Lowest price, get item in couple days. "
"Not very happy. The item I ordered was not available - even though it had been on the web site for awhile, and is still on the site 10 days after I was told it was not available. "
"Price was good and the order placement was prompt. Customer service called me right away and was very efficient. My only complaint was the delivery was to the wrong floor which caused a lot of problems. However, I don't know if this was their delivery service's fault or originated at building security."
"the transaction went very smooth. The product ordered was just as described and they had the BEST price anywhere. The discount on shipping was a great incentive and the pedestals were delivered on time as promised. The products were packaged extremely well and arrived in PERFECT condition. I would highly recommend them and will definitely do business with them again."