ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.44/5
Chance of future purchase:
4.13/5
Shipping & packaging:
3.92/5
Customer service:
4.41/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
4/5

2016-06-24

"Cabinets were easy to assemble but several of the bracket screws were stripped out and I had to use wood filler in the holes to make the screws hold.

One side of a cabinet door doesn't match the rest of the door because it's something other than Carolina Oak.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A

Verified
5/5

2016-06-22

Great experience

"I ordered my entire house cabinetry from Kitchen Cabinet Kings I have been very pleased with the product, the quick delivery and customer service. I have recommended and will recommend KCK to many people, including my builder. You can't beat the price and the cabinets are better quality than what I saw in the big box stores and other ready-made cabinet suppliers. I even liked them better than some custom cabinets we saw."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2016-06-22

Great Products and Service

"Ordered RTA cabinets for bath and I liked them so much I just ordered for my kitchen. Easy to assemble, solid wood and plywood construction with quality hardware."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A

Verified
4/5

2016-06-20

"Great place for cabinets however they need to have other shipping options. Only option is ground shipping when we are looking for expedited delivery"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2016-06-19

"Have only ordered sample to compare with other cabinet samples I am reviewing: for my new home to be built."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A

Verified
5/5

2016-06-16

John McCoy job

"All went well ............."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2016-06-14

"Quality Product & Simple Order Process"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2016-06-13

"Good product every time I have ordered. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2016-06-13

"very happy with the quality and costumer service thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
2/5

2016-06-13

Shipping fees are very high

"I had ordered cabinets for a kitchen in a house I am renovating and was pleased with the quality of the product. I needed to order 3 cabinets and some molding a few months later and the shipping fee was $225. OK to order from this company but make sure you have everything you need in the beginning. If you order over $3000 of merchandise shipping is free Customer service was good, but they don't control shipping costs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2016-08-04
A rep from Kitchen Cabinet Kings, AndrewKCK, has responded:

“We use a national carrier service due to the size/weight of all our assembled and RTA cabinet orders. The shipping rate is based on a minimum, so to ship 1 assembled cabinet can be same cost as up to 5-7 cabinets. However, some RTA cabinets, depending on size or manufacturer, can sometimes ship via Fed-Ex at a discounted rate. RTA cabinets require assembly and are in a flat pack box. If the order includes multiple RTA cabinets, we can not ship RTA and the same minimum national carrier truck rates apply. If you have any questions or need help understanding our shipping policies, please email us directly at support@kitchencabinetkings.com.”


Verified
5/5

2016-06-13

Awesome

"Custome service bent over backwards to help a technologically challenged individual complete order and fix mistakes. I thought I signed up for coupon code and placed order, well the 10% didn't apply for whatever reason and the order went through. Upon reviewing invoice sent by email I noticed nothing was applied and the ladies at customer service spent quite a bit of time and helped rectify the situation saving me hundreds of dollars. I've already recommended this company to other contractors in the area. Thank you kitchen cabinet king"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-06-08

Experience of a slave

"Easy to use web site - Customer service prompt, charming and helpful - hope product ends up to be what we hope for."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
3/5

2016-06-06

"Customer service not too great. It almost seemed like I was asking for any favors to just have some answers. Almost like trying to say did you have to call today, and do I have to deal with you? Like I got nothing better to do. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2016-07-06
A rep from Kitchen Cabinet Kings, AndrewKCK, has responded:

“I'm sorry to hear that you had a negative experience with our customer service team and I'd like to look into this personally for you. Please send me a message at paul@kitchencabinetkings.com and I'll get this resolved ASAP.”


Verified
5/5

2016-06-03

"Re-doing my kitchen on a budget. Prices are great & ordering easy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2016-05-31

Catchers mitt

"The on line experience was like catching a fast ball in the best padded mitt."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service