"This is a copy of the dispute letter written to PayPal that pretty much sums up my experience. I ordered this item December 10th. After waiting over a week and a few unanswered emails, I finally received a note it was shipping out, only to get another email 2 days later stating item was damaged and they would not get new ones until mid January. I at first said I would wait, but after not receiving any communication I have sent 2 emails asking for a full refund. No response has been received. I left many voicemails also. I want a full refund immediately. "
"I searched for my brand of kitchen ware and only found it here. Beyond elated!
I had questions which were promptly answered. Service and selection get my high five!
Pricing Fantastic. Kitchen Niche is now my go to place!
Thank you Kitchen Niche.
Brigid GTA Ontario"
"I was very happy with my transaction. I received an email from Canada post with a tracking number which arrived when indicated. Would def order from them again. "
"Kitchenniche.ca immediately acknowledged my ordered, kept me informed of processing and shipping and I received my Canada Post notification and tracking number very quickly. Their prices are very good."
"They do not ship product at Kitchen Niche: the website is a front for the Canadian con-artist owner. They take your credit card information, charge it, and then don't ship anything (check other reviews). I ordered something from this guy back in May, and he never shipped it. Hope they shut down his website soon, so this doesn't happen to other people.."
"Will never order from them again. Ordered almost a month ago and am still waiting for product. Have emailed and called numerous times and get no response. They should stick to the store and forget about on-line if this is how they treat customers."
"I ordered a few items from Kitchen Niche along the years and the products are top quality."
"Ordered on Saturday, arrived on Thursday. It was well packaged, and a good price on the product. Thorough communication from the company once order was made. Wonderful customer service. Wish I could give 10 stars. Will definitely order from them again, and would highly recommend Kitchen Niche to anyone!!!"
"I ordered 21 knives on Sunday and received them on Thursday. Both quality and service from this company was terrific. I will definitely recommend to family and friends. "
"Products ordered online 5-22-19. Received email stating they were shipped 5-23-19.
Items not received until 6-3-19.
No response whatsoever to three emails and a phone call during that time period, asking for tracking number or status.
Will not do business with them again."
"My order was processed so quickly, shipped and arrived before I knew it. Everything was in great condition--well packed--and as described. I couldn't be happier! They have a great selection of cooking tools/equipment and I love that it's a Canadian-owned company. "
"quick and good service. merchandise is good quality; as described on the website. all came in a timely manner and safely packed (I bought sharp tools). I will be visiting their website more often. "
"Fantastic service and better than average equipment. I can't say enough about this company and how they treated us."
"Many years ago we purchased a SwissMar peeler at a trade show. It has been the BEST peeler I've ever used. One day I googled "world's best peeler" and was delighted to find the same peeler on the Kitchen Niche website. I ordered 10 and the package arrived very quickly. I kept a new one for myself and gave the rest as gifts. Last week I ordered 10 more peelers and 2 cheese planes. The order was placed on April 7 and arrived in my mailbox April 10 or 11th! The cheese plane is also of excellent quality and I'm sure will be a welcome addition to my kitchen. Great customer service!"
"Product arrived on date estimated. Well packaged, good price on product as well as shipping and thorough communication from the company once order was made. The website was very easy to navigate and order through as well!"