"Dear Sir rawdata-82486 regarding no recourse on damaged sword from Knife Zone
You are a valued customer. We appreciated your email telling us you received your sword in perfect condition
in the mail. However a few days later when you said the sword was damaged, we sent your photos directly to the
manufacturer for their expert opinion on the damage to your sword. Two of their experts with 20 years of
experience each told me the sword's soft saya was damaged by dropping it on a hard surface and they considered
it a misuse of their product and would not consider it for warranty. We went for bat for you but we are sorry we
CAN'T COVER PRODUCT MISUSE OR ABUSE."

"I've dealt with Knifezone for years.
Recently I bought an expensive sword that arrived with a defective sheath.
Knifezone basically said it was my problem now, and washed their hands of any responsibility.
I trusted them from past transactions.
Do not trust this internet seller.
They are dishonorable."

"I found the Victorinox vegetable peeler I wanted and ordered from KnifeZone in Canada. The price was reasonable and they called me to confirm the order before shipping it. Lowest cost shipping arrived in about 5 days. Everything was as I expected. The shipping cost was high, was stated up front so no surprise, and may be reasonable for international shipping."