"The knife set I needed for my culinary course was spectacular!
I would be careful with USPS delivery service of it though. My set was delivered to a different house across the city to an address that wasn't even remotely close to mine. Good thing the person living there took their time to bring it to my house or else I would have been out $200+ dollars and dropped from my course. "
"Great love my products and they arrived just in time "
"had an issue with my order, Chef and President David Holley called and made sure he did whatever he could to fix the issue and provide excellent customer service. He went above and beyond to insure complete customer satisfaction. I would highly recommend Knife Merchant to any other Chef or home cook to make their next purchase with Knife Merchant. "
"Order shipped 1 day earlier than expected and exactly as described."
"I'm a customer of the Knife Merchant for maybe six years. Have not bought a lot but experience has been always positive. I value their personal attention to products they sell and to their customers. I value their experience in the field. Few times I called them and had long conversation regarding cutlery, what to choose , what is good, what is not, etc. They have not pushed me to buy expensive one, just explained the difference and gave their personal opinion on that. Great cutlery seller. "
"My knife arrived right on time. I love using the serrated cheese.tomato knife. It has a beautiful olive wood handle. I am very happy."
"Good stuff from Knife Merchant as always."
"Doing business with Knife Merchant for close to ten years. Always pleased."
"Prompt shipping, well-packaged. I am a repeat customer. "
"Quality product, quick shipping."
"Here is a valid comment. Oooooo ooooooo."
"It works very well on expensive knives, but not so on others."
"very satisfied. no-nonsense. quick service.
"
"Easy to use website and quick delivery"
"Left Handed 10 1/4 in. Yanagiba. Excellent service from start to finish including international delivery"
A rep from Knife Merchant, KnifeMerchant, has responded:
“This is true. Customer ordered a knife case which we listed as in-stock, and then could not find it in the warehouse. Unfortunately, the manufacturer was also out of stock for an extended period of time. Credit card approval was voided and never processed, as we don't charge unless the product actually ships. Nonetheless, if we list a product as "in stock", we should have it, and please accept our sincere apology.”