"Will order from them again. Got exactly the product I ordered, promptly. Can't ask for more. In my case I actually messed up the order, I had to call & e-mail them and while there was some delay in reaching a person they did respond and cancel my original order so I could re-place a corrected one."

"Very poor customer service. I placed an order on July 12th with next day air delivery. Its now the 18th and I still don't have the products. When you call customer service they say to email them, no live voice. I have emailed twice and as yet not received a response. "

"I ordered several different types of cabinet hardware from Knob Deco. (They had a fantastic selection at competitive prices.) Unfortunately, there were some complications with the order(on my end - not their fault). Knob Deco's customer service department went the extra mile to take care of my concerns! I couldn't be happier with the products I received, (and I'm fussy!), nor with the customer service I received. Thanks Knob Deco!"

"I had a great experience with Knob Deco. I had questions about the particular pulls I saw on the Knob Deco website and had left my phone number with the order. Dominic contacted me via phone and answered all of my questions. I found him to be knowledgeable about his products and very helpful. I placed the order and he provided UPS tracking information shortly after the package was packed up and ready to be shipped. I would definitely do business with Knob Deco again."

"i recently ordered knobs from this web site not only was the sale easy and quick my knobs were a Great price and quick delivery. These are the same knobs I saw locally in stores for more than twice the price. They look good and feel good, this merchant is great !!!!"

"Knob Deco was very helpful with my order, which was received sooner than expected. I don't often enjoy ordering online, for fear I will never be able to talk to a human. Not only was I able to talk with a human at Knob Deco, they gave great direction on what product I should go with. It was a splendid experience and I will be sure to use them again. "

"I am so pleased with my recent purchase! The website was easy to navigate, the order was received much quicker than expected and the product was even better than expected. I would definitely recommend this company to all of my friends!"

"We ordered Jeffrey Alexander cabinet knobs. The items arrived within 3 days and looked like items we had seen or twice as much!!!"

"Ok Knob Deco did deliver my order on time today.
But I had to call from a diffrent phone number for them to answer. I hope in the near future they can mprove their customer service>"

"This company lies! They said they sent me an email with tracking. Untrue! They said they shipped out on 6/14 but on their site the order is still "being processed/pending." They don't return emails. They don't answer the phone. I'm sickened and have reported the lack of shipment to PayPal. I wish I had found the BBB bad reports and this site first. I think I going to be out $85. Update: More than one week since they reportedly shipped but the order is still pending and no shipping advice. "

"They did not hesitate to take payment....as of today I still have not received the pulls I ordered...No one responds to my emails OR phone call and believe me, I have left several. Their voice mail is now always full so cannot leave new messages. I would NEVER DO BUSINESS WITH THESE PEOPLE AGAIN."

"I placed an order in April online with KnobDeco for several cabinet knobs. When I hadn't received my order after a few weeks, I emailed them to request the status of the order. When I didn't receive a response, I left several phone messages which weren't returned. When at last I was able to talk to a person at KnobDeco, he informed me that the manufacturer wasn't going to be able to fulfill the order and they would give me a refund. When the refund didn't come, I contacted them again and was told it was an oversight and they would put a check in the mail that day. After a two weeks and no check, I called again and was told that they would credit my Paypal account, which they didn't. It has been four months and I never received the product or a refund. I would never order from KnobDeco again and I would recomment that no one else should either.

"

"Horrible experience. Item received did not look like one on internet. Policy of 14 days to return with RA#. Extremely difficult receiving an RA# - had to finally call and insist. Policy which was not stated included restocking fees and signature required return on via Federal Express, UPS or DHL (no USPS). Returned product and received no credit. Contacted Credit card company and received temporary credit pending investigation. Vendor insisted no proof of delivery so credit card company reversed temporary credit. I have tracking no. and signature proof from federal express. Now having to fax all paperwork (which I have) to credit card company to receive appropriate credit. Will never buy from this vendor again."

"The website is easy to navigate, photos of products are exceptionally well done and accurate. They carry a large assortment of popular knobs and pulls. Ordering was easy and I received emails immediately with order details. It was downhill from there. They did not follow up with a tracking number or accurate shipping information.

Customer service is minimal, the phone number given on the website is answered intermittently and while they promised me a tracking number twice if I would give them an hour, in actual fact I never did get one. E-mails sent via the contact form were never answered. Leaving a phone message does not work; they do not call back.

Only once was the order status upgraded on the website, offering the information that the order was expected to ship on 27-2005-Apr. Other than that the status showed my order and 0 shipped. Disconcerting!

Assuming the expected order date as actually the day my order was shipped, I expected the delivery no later than Wed, May 4 and sure enough I did get my order on the 4th. Everything as ordered, nothing damaged.

I like this site, I might order again but I would suggest that they work on their status reports for shipping information. Prices are good. Service is somewhat lacking. "