"ordered outdoor storage deck box. Lots of space. quality was okay."
"Ordered 4 Adirondack chairs. One came without the needed support pieces for front and arms so can’t use chair. After about an hour on hold finally got through and was informed they would send out an entire new chair, we were to take out needed pieces and then send them back the chair! WTF? Chairs ordered in May. In July get message chairs back ordered won’t be here until August. In August get letter chairs delayed again. Called and finally spoke to a human asking for refund and was told to ship back 3/4 built chair in original box (which was destroyed). No refund until they get their partial chair back! WTF? Decided to get another color and informed them of this and 2 weeks later still no message. They owe us $99 and their company blows! Do NOT ORDER FROM THESE SHYSTERS!"
"After 2 1/2 months received a letter that my merchandise was out of stock can get a refund or wait another two months, it’s a bench for outside I have to wait till the middle of October to get it"
"Item supposedly in stock not"
"I desperately wanted to purchase some Adirondack Chairs from their website. Of course the charge didn't go through for technical reasons. Then I tried giving my credit card information over the phone, but their person at the other end of the phone misspelt my name. So once again the charge never went through. Then I tried to correct the error by making endless phone calls, on hold for 20 minutes at a time, never getting to speak to anybody. When I emailed them complaining about how impossible it is to talk to one of their associates over the phone, they apologized and gave me their phone number to call again... Life is too short to be going through the stress of dealing with Kotula's. "
"I had an issue with an item I purchased. I found the exact same item at a competing store for a much lower price. I contacted Kotulas with the Information requesting a price match but expecting to be shot down. Kotulas matched the low competitors price! Wow! Thanks guys! "
"I was told my order for a Wishing Well was back ordered about 2 weeks ago. I tried calling to get an update and was on hold for over 30 minutes...still on hold as I write this btw. I checked their ads and it says the item I ordered was in stock....guess mine is just out of stock. This is really a miserable experience and I would think twice before using these people. I will never use them again and have requested a refund.....I will update once I get it...or don't. I am really disappointed with these people....from excited for the produce to feeling like I was robbed."
"I have ordered many things and have not had an issue with anything. They are GOOD People!
THANKS Kotula's."
"Items were shipped quickly. They look beautiful. Work perfectly in our family room. I would not recommend for a "busy family" setting. They are not quite as sturdy ans I had hoped but for the two of us they will be perfect."
"The product was shipped and received in a timely manner however the scale numbers are very dim and hard to see. That was the purpose of buying the pole version so we could read the numbers. not easy to read at all!!!!!!!!!!!!"
"The ordering was great, the product is just what I expected. The only problem is that one of the pieces broke after I assembled it and there's virtually no way to fix it other than getting a new part or creating your own barrier.
Additionally, one of the packages arrived without a joiner piece and so I've had to screw-in a board to connect two adjacent edges. Luckily it was a "long-side" joiner so I could somewhat easily connect them myself. I would love to have a replacement piece, though, as each piece is key to the sturdiness of the garden bed. The metal support brackets were a surprise and are really helpful. Overall it's a great product and I like that it's recycled material and weather-tolerant. "
"received on time and great experience"
"ordered and got fast and was what i thought it would be, thanks"
"When Kotula's email came to me I decided to take a chance and explore what they were offering. I was in the market for raised flower/veggie containers and theirs looked like they would fill the bill. The size and price was right. Can't wait to receive them!!"
"Quick and great value, will be ordering again"