"Fast! Great customer service!"
"Pleased to say the least!"
"I had to ask through email to cancel my order and the very next day it was done and I was notified by email. I love the products and service at Kotulas!"
"I was impressed with the quick response to the order, however it is on back order and I need the order for a birthday present.
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"I am very pleased with the cabinet but almost didn't order it because not enough info provided about the product on the web site. Suggest expanding descriptions and pics. (for instance I could not tell if the upper part of the cabinet had a back because there was no pics with the doors open). I was very skeptical of the construction. I'm glad I did though, because its a perfect fit for where I needed it and the quality is much better than expected."
"Up front, Kotula’s advertised products would be delivered in “3 - 5 business days”. Seems like it took over 24 hours to get the products out the door, so I’m due to get delivery on the 5th business day... which is a full week+ after placing the order. Shipping could be much better."
"From reading the reviews I decided to place an order, since I never even heard of this company I was a little nervous. I order the large oval cast iron pot and the small cast iron fry pan. I got a confirmation email right away and then another letting me know the items were shipped. They arrived in two orders with 5-7 days, just like they said. Packaged well and just what I order. Though I was surprised the fry pan did it have enamel on the inside, don't remember what the picture showed. Need to go back and check that out! I have cooked two dinner in the large pot and very happy with the results and clean up was pretty easy!! I would definitely order from this company again!! "
"this is january 29. ordered for my grandson january 20. still don't have it. never again"
"no issues at this time must see how well item operates"
"easy ordering process, product arrived quickly"
"Very nice chairs packed well easy assembled look great. "
"I had ordered a lawn sweeper that was returned due to what I suppose was the extensive road work on my street and the delivery service wasn't able to deliver it.
I called a couple days later, after receiving an email advising me of it being returned to the warehouse. I spoke to a very nice lady and she advised me that the funds would be refunded to my bank card, shortly.
As, I still wanted the article, I placed another order and gave another delivery address, as my street was still being some times of the day, impassable. I shortly received the item.
It has now been over a week since I was told that I would be refunded the $$ for the first order.
So, today, I called and spoke to a very nice, patient man, explained the situation, which he verified the info and advised me that I should be receiving the funds back into my bank account within 3-5 days.
I have been a Kotulas customer for a couple, three years now and will continue to be so.
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"Everything I have ordered from Kotula’s has been top quality why go else where when satisfied."
"great customer experience"
"Got order, did like an item, but Katula's customer service took care of it promptly. "