"couldn't find the tracking number .called the customer service. they told me when the delivery was. and came a day early thanks
"
"Product should have been constructed of milled wood instead of using stock logs than are prone to splitting. I can not recommend this product based on the splitting issues I encountered."
"Everything was good, but I did not receive the expected status update email to indicate the items had shipped."
"My husband had one of these tools but gave it away before we made a major out of state move to be close to my dgt. He discovered he needed this draw plane and was so sorry he gave it away. He was very
happy to find that he could still get one online. He as very happy as he had a specific job for it. "
"I accidentally tossed our paper catalog (sad face), but found the item on the website easily. Ordered it, got both a confirmation and a shipping e-mail, and received the item surprisingly quickly! Reasonably priced, shipped for free, packaged appropriately - all great! The best part is that it’s an awesome toy race track and we cannot WAIT to test these Christmas cars on it."
"After checking on other sites I found Kotula's had the same product at the same price but had free shipping. Also, my order was shipped within a day."
"My order was received in two shipments just in time for Christmas."
"Price was great and the item came in perfect condition. "
"I placed my order on the 22nd, received an email it was on back order and would ship on the 28th. I called on the 27th to confirm shipment on the 28th and was told it WOULD ship first thing in the morning. I called on the 28th at 3pm as I did not receive an email confirmation of shipment. I was told it would ship on January 18th instead. I said that wasn't acceptable and asked to speak to a manager. The manager assured me that the item would ship on January 3rd. I called January 4th at 10am to confirm shipping and was told again that the item was on back order until January 18th and would not ship until that date - but sorry for all the confusion! Order CANCELLED! ;("
"I ordered on line and the product came. I never spoke with anybody either by email or phone, so I can't judge customer service. All I can say is that their website and email confirmation were easy to use and accurate "
"Everything went smooth no problems"
"Researched my item online. Kotula’s had the lowest price, in some cases 30% lower than others. Placed order on a Friday. Order shipped on a Monday (received free shipping) and received on Wednesday despite Tuesday being a national holiday. Highly recommended!"
"Very good and I will add to my favorite ."
"Great price and quick shipping"
"I was pleased with the price and shipping rate and I received my item in a timely matter. However the packaging could use some great needed improvement!!!!! It was inside a much to large of a box to not have some sort of padding placed around it to avoid sliding around. The outer and inner boxes arrived with the corners torn and my item exposed. I was concerned that it would even function after such mistreatment!!!!! I took photos but unfortunately I have no way of attaching them. Hopefully you'll do bette in the future and I'm lucky that my item did not get destroyed!!!!!!"